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How do you close the "payments" screen without registering a transaction??
Just opened our first site 5 weeks ago. I'm afraid i am not the best computer person, but i'm 28 not 98 so i'm not completely useless with them. But I am finding sitelink very confusing! Anyway - here is just one of probably many future questions: Whenever I open the payments screen and make a change, to exit the screen…
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RV parking space, Vehicle in Lien
Hi, I have a vehicle in lien status in my RV space. According to my operations manual I have to check with the DMV to see if there are any lien holders before I sell it at auction, however I want to know if I also have the option of just having it towed and let the owner deal with the tow yard for impound. I am in…
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Sitelink Icons....You use them?
Good Day All, Do any of you use the Sitelink icons (smiley face, red star, black star, etc.), and if so what do you use them for?
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Search Warrant Served! Now what???
We had a search warrant served on a tenant yesterday and the unit was emptied out by the police. What do I do now? I have dealt with search warrants in the past but they never found anything before. This time, it was emptied out completely. (Illegal weapons- lots of them!!!) The tenant had only been here for 2 weeks. I'm…
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New TXSSA E-Sign?? --TEXAS USERS
Has anyone began using the new TXSSA E-Sign rental agreements? How do you like them? Trying to get prepared because I know Bluemoon will end soon.
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How Does Your Company Handle Auto-Payment?
Good Day Everyone, I am curious as to how your facilities handle auto-payment? 1. Is it optional? Do they have to sign off a specific form? 2. Is it mandatory with the option to opt-out? 3. Can you accept auto-payment adjustments over the phone? 4. Is it strictly mandatory, with no option to opt-out? Thank you,
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What is your procedure for breakins?
I am still new and getting the hang of storage life. Recently while checking units, I discovered a cut lock. I notified the tenant and she came to see what was missing. All she said was a few clothes and a pair of shoes, but that is all. No other units were tampered with. She also stated she got scared and had to leave…
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How to take a payment and seperate it into two units
Hey everyone :) im new to the storage world! I recently started last week, I have ZERO training but ive been going over the demo and ive got a pretty good hang of things. I took a payment today for someone who has two units, I ended up taking two separate payments one for each unit. My question is if I were to take just…
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Avoiding Auctions
What do you or your facility do to avoid the tedious auction process? How do you make sure everything is legal and correct so you won't run into problems? Everyone has their own way of running that process.
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New manager, Marketing help
I recently was promoted to Facility manager from assistant manager here at my facility in Texas. I feel as if I was never properly trained in the marketing department but they expect me to do it as if I am an expert. We are needing rentals and I am wondering if anyone could give me any tips and tricks in the marketing…
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Site login oddity
Just curious if anyone else had their login used at an odd time when the system updated on the 10th? I always check login history at our site to make sure people are coming to work on time when i'm off and it showed me logging in at 1:40AM on the 10th from our store PC and IP. Now I love my field of work but i'm not coming…
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January OR December (you can decide) Christmas Poll
Ope!
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Modify Locations of Multiple Units On SiteLink Map
So, I'm trying to make our SiteLink map more accurate. Is there a way to select multiple units instead of just one at a time to move around after they've already been placed on the map one Thank you
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Deleting Invoice
Is there a way to delete an invoice once the daily sale has been closed? I have a client who waited until after the monthly invoice was sent out to request an invoice for a year.. now we give a 10% off for those who pay the year in advance. I have tried to create a manual invoice but it will not let me give the discount to…
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Lag Time for Taking Payments
Is anyone else experiencing lengthy lag times while processing cards? It did it to me yesterday and is still going on today. It usually only takes a couple seconds to approve or decline, but I have been waiting up to nearly 20+ seconds for each walk-in card payment.
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"Normal Tfr" Credit generated when transferring customers
This week I noticed something that I hadn't before. I had not seen a credit note that gets issued by site link when transferring from original unit for the rate the customer has been paying historically. Example: While moving a customer from unit A, paying $150 on the day the payment is to be taken. As I understand this,…
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Retired Managers who relieve Owners for a Couple of Weeks
I am an owner who really likes my company and clients. I like my job and going to work. My problem is finding a relief manager for the few weeks a year I want to go to Panama or even the Inside Self Storage Events. It would be nice to have a pool of Temporary managers who don't mind running the place for a few days or a…
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Snails Pace
We are in the San Gabriel Valley of the Los Angeles Basin and the phones have been very quiet since Halloween. I have checked with my local Comps and they say the same thing. Is it just our area that has slowed to a halt or is it Nationwide. Occupancy has stayed the same, just no traffic.
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Receipt problems - Sitelink can't do this - Prove me wrong
I want to create a damage & repair charge...and need to produce a receipt for the payment. The catch is, they are not a tenant. I am not willing to fudge my move-in and move-out numbers (by bouncing them in and out of a unit) in order to make this happen. I keep telling my accountant that Sitelink just can't deal with…
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Email set up....
Hello all... have a question and maybe someone can help me with it. Our sitelink email runs thru our gmail account.... due to suspicious activity elsewhere I had to change our email password on gmail account...then changed it on sitelink email set up page..... but when sending emails from sitelink to tenants they always…
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Daily Close rounding up when I have .50
Lets say my totals for the day comes to $2,212.50. I enter that into the Daily Close, its correct, it accepts it and I close for the day. When the Close saves and prints, it rounds my close up to $2,213.00. I am always having to enter an "over/under" in my accounting software to account for that difference in paperwork…
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How can I delete one unit from a multi-unit account
I have a tenant who has multiple units and recently added an additional unit and has decided, a month later that they do not need the new unit. There was never anything paid on the new unit and I simply want to delete the unit from their account, removing the unpaid charges. Any suggestions?
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So Tired of People! How do you deal with burn out?
It seems like we have had so many stupid people over the past 3 months, I can barely handle it anymore. I have a woman who's CC on auto pay was about to expire, I sent out the expiration notice 30 days in advance, through USPS and emailed it. All throughout that month I sent more reminders, and left messages for her. When…
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Auto auction
Hi, I have a situation that I have never come across in my 8 years of being a property manager. I have a mechanic that rented space in my facility. He has not paid and I started the auction process. When getting the MSL reports from the DMV one of the cars has a lien on it. I have my form letter for customers but do not…
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Vegas - Building Repair Vendor recommendations
Just curious if anyone by chance has any recommendations for building repair/maintenance vendors? Have a property there with some roofing issues that are beyond the general maintenance worker capabilities that we have on site. Also if anyone has a good source for metal commercial doors *swing doors into a building, not…
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Paid thru date wrong after deleting future charges
Made a tenant a deal that he could pay November to May with May being free. So I added future charges for November thru May and credited him $90 for May. The tenant never came in to pay. He then went online and paid the month of November only. Tried to contact him to see if he was still going to pay the remaining…
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pre liens for alternate not printing
I always have to go in and reprint one and adjust the address. This has only been happening since we started sending emails to customers as well as a letter for the preliens and liens. I am wondering if maybe I accidentally unclicked something important =)
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Twillo for sms
Has anyone uses Twillo for sms ?
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Reverse Refund
Is there a way to reverse a cheque refund on a customers account?
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Viewing accounts of past tenants
Did you know? You can view the accounts of all your past tenants–even if you've deleted the units they have rented! The question came in recently via email: "We recently deleted units, and now we realized we cannot access the previous tenants accounts who were in those units before. Is there a way to access these accounts…