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"Retired"
It's been nice "conversing' with everyone, but as us 9/13/19 I will be retiring my discussions. Everyone stay safe and have a productive year.
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Signed Receipts for Card Payments
How many keep a copy of a signed receipt for card payments? I have never needed one! I usually end up shredding them all at year end. Fortunately only about 50 come to the office and pay with a card each month. But I could save some paper! Most of my customers don't even want a copy they just sign the receipt that I keep…
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Fee Refunds- ?
Is there a way to refund a particular charge or fee? The previous owner's took gate remote deposits, but had it set up in Sitelink as a fee and not a deposit. Sitelink tech support told me I would have to add a pre-paid security deposit by the "secret" code CNTRL + SHIFT + S on the Ledger Adjustment Screen. If I do it this…
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Need some help getting started!
Hello Everyone. I have been working at my facility for a while now and unfortunately the property manager had a family emergency and to leave the company. So that moved me up to the property manager. I do know all the basics and more. I just want to make sure that I do the best job and make an impression on the owner when…
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Need help understanding what SiteLink did...
The situation is: 1. Tenant had 3 existing units of various sizes and wanted more space. 2. Tenant kept Unit #105 as is. 3. Tenant moved from unit #115 into larger unit 213. Simple transfer via SiteLink from one unit to another. No problem. 4. Tenant then vacated unit #126, two weeks later to utilize new unit #.213. Moved…
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Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here. I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished. The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually…
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Whether it is possible to purchase storage container on a rental basis?
Hello everyone,
We are storing our construction materials in our office, so we are finding it difficult to take our materials to and from job sites. Every day we need one hour to get the materials to the job sites. And it causes a delay in projects. In fact, we need to spend months to complete a project, we could store our…
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Is anyone else not able to unclick the box that says show previous tenants only
I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong
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PayPal
Just curious if anyone uses paypal as a payment type. if so, is it independent of Sitelink?
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split payments
Is there a way to take split payments in sitelink
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Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
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Unannounced update?
Just curious if anyone else has noticed some new items in sitelink? Doing a live update randomly just now and in the payments tab there is a column showing uninsured, also inside the payments screen they had a shield icon saying if they're current or not with insurance. Wondering what other changes anyone has found if any…
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Auction timing
How long do you think is proper between the time someone pays to get off one auction, and the time you set them up for a new auction?
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GATE CODES
IS IT POSSIBLE TO HAVE A GATE CODE FOR INDIVIDUAL EMPLOYEES?
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Move In from Lead To Lease
I just did a move in from Lead to Lease and there was a pop up asking if I wanted to remove the customer from the Lead to Lease list? What is the purpose of that? I haven't noticed it before. I have always been amused that SL promotes "fewer clicks" but has some very redundant pop ups that you have to click on!
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Do any of you use the Audit Receipt feature? If so; would you talk a little about the feature
Auto Receipt
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Calendar Reminder(s)
I have created my daily tasks on the daily calendar reminder. I have made it recurring. So, I am finding that it's difficult to remove the items when I dismiss them i.e. no matter how many times i dismiss or respond to the dismiss, the tasks are still there. Yesterday, I was able to finally have some of them remove but two…
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Q. What's so different about this access control system?
A. The short answer would be "The Internet". This keypad works just like your traditional self-storage keypad, the only difference is it's connected to the cloud. There are no other boxes, software or controllers to install. There are no wires to run back to your main office. You simply have a relay wire over to your gate…
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Has anyone found a good weed Killer?
In this 100 humid weather the weeds are being very invasive, they seem to be immune to Round-up and most over the counter weed controllers. My sidewalk could be a garden.
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Reports, Credit Card Payments, Passwords
Seems like just about Every Time I try to log in to my Reports-Credit Card Payments-Virtual Terminal Log In-User name-Password, I get locked out. (No, Cap Lock is not on.) The Error message will say, "either expired or wrong PW". I change & Update PW every month, so I know it is not expired.....3 tries, then....Lock Out.…
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Charge Rounding
I am just wondering if any of my fellow Canadian storage business people use the 'charge rounding' feature. As you all know, the penny is no longer so I thought it would work that if the payment type is 'cash' it would round to the nearest nickel by putting .05 in the box. I'm not sure if it's intent was for the Canadian…
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TN LCD Panel For Refrigerated Container in stock
Our History 1. In 2002, Company was found in Nanshan district, Shenzhen 2. In 2005, Company moved to An Jing Heng Industrial Area, and setup LCM Fatory 3. In 2005, Company certificated ISO9001:2000 quality management system certification 4. In 2005, Company certificated ROHS 5. In 2009, Company established a big LCD plant…
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Invoicing Question/Idea...
Does anyone know of a way to schedule e-mailed invoices to be sent to selected tenants other than thru registered e-mail service? If not, it would be a great tool for SiteLink coders to add to the software!
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how do i process a refund the same day the tenant moved in
Tenant just moved in online with cc and autobill setting. They called back and said they no longer wanted it and wants it cancelled. Which way do i credit her card back for the exact amount. I want to catch it before tomorrow. Thanks
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Job sites - suggestions
Afternoon everyone... Does anyone have any suggestions for free sites to post jobs available on? We've been using indeed with pretty decent success but for the last week any job ads we have posted say they're "open" and live yet you can't find them when searching and we have had 0 responses to all of them. We just did the…
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duplicate numbers
Hey has anyone ever encountered an issue with a number of a unit duplicating its self example 3 units A20 A 27 A28 to the same person linked units A28 showed in the availability to rent so i had to reserve it till they get it fixed because it doesn't show as a unit i can link or anywhere else in the system
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Gate setup
Is there a way to update gates in setup on my phone remotely? I can't seem to find. Thanks.
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Security Gate Programs
We currently use StorLogix/PTI, but they do not communicate most of the time with not denying gate access on delinquent units. I have to physically run program update daily to have them sync. We upgraded PTI, at their direction to solve the issue (at a large cost) and they still don't want to play together. Each one says…
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Transfer balance due to tenants other unit
Tenant has two units and wants to only have one. He has a balance due on both units. Is there a way to transfer the balance due of one unit to the unit that he's going to be keeping?
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Living in a Storage Unit 1 week challenge
Anyone have problems with this new fad?? We personally do a walk through every day and have eyes on each unit at least once through out the day. I happen to love this idea and hope it grows because I know we will find out about it and we will not be prorating there rent HAHA