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AUCTION CLEANING DEPOSIT
HOW MUCH do you charge for your cleaning deposit when auctioning off a unit? HOW DOES this work? Is everyone charged a deposit up front? And then all the money is given back afterwards? IVE NEVER DONE ONE SO I have a few questions! If you are doing an ad.. Is this done AFTER the locks are cut? Or do you just always put a…
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Privacy Policy
Just curious do any of you use a privacy policy notice for your tenants; if so would you share it ? As well; do you have ant data breach notices that you give to tenants.
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Corporate Control Center Log-In Issues.
Hello, We seem to be having issues trying to get our GM logged-in to the Corporate Control Center. We have tried everything as far as re-entering information, being made an Administrator, etc. Nothing seems to be working. Any help would be great. Thanks,
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moving out/back in
If someone was moved out but it was an accident is it possible to void in any way ? This was done a couple days ago so a close out would have already been done.
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How often does it get done?
I'm curious how often vacuuming, mopping, dusting, cleaning the bathroom, etc get done in your office? What is your policy?
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Going paperless
In today's age of going paperless I was wondering if any facilities have done any in Sitelink or outside Sitelink To have customers sign their leases electronically and store the records digitally.
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EXIT SURVEY
I have used the Exit Survey in CRM before years ago but found it cumbersome to find the actual completed surveys, so I stopped using it. I'd like to start again but have a few questions. I see it in my Form Setup and in the CRM; however, where is the actual survey? Can I edit the survey? Is there an easy way to find the…
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Speaking of Paperless...
There is another discussion about going paperless that I didn't want to hijack, so here is another question: We still keep leases and some (signed) credit card receipts in hard copy, but the facility owner is trying to be more paperless. Does anyone know of a way to use a signature pad with Sitelink for something like…
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hello
Sometimes when I move in a new tenant it doesn't prorate them for the month. It wants to charge full price . Any body else have this problem, or could tell me where the proration settings are.
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Auction
After auction may I take tenant to small claims court for outstanding rent due on unit
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Disabling Marketing on Lead to Lease.
Hello, Does anyone know how to disable the required marketing when making a reservation? We have it implemented for move-ins but don't really want it to be required when making a reservation. Thanks,
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Merging Units in Sitelink Help
So at my property we have several units that are 10x20s that have dual entry. So the front is one # and the back is another. For example the front might be 24 but the back door is 65. In our system we have a name for unit #25 but it shows 65 as empty. Is there anyway to merge those units in sitelink so that "65" isn't…
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Automatic Online AVS?? Anyone else running into this problem?
Our storage facility brand new and completely virtual. Tenants sign up
and pay using our website. The website then sends the information over to site link which automatically
assigns them gate access and processes the first payment. The issue we have
found is that the first transition is not AVS verified and therefor is…
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Online payments/accounts & password restrictions
I just had a new customer come by with issues creating the online SMD account for payments etc. He kept getting a failure to register message and didn't know why. He wants to use a randomly generated 30 character password, and it seems that is the problem. I used a simpler password and created his account. He's a software…
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Slow weekends
Anyone else running a site that seems to go against the normal routine and end up being slower during the weekend versus the week? In 8 years i've never had a site that the weekend wasn't the busy time, Saturdays were usually rental central and even Sundays would be busier than weekdays. Here in Stockton it seems our…
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HELP: Do you have electric hook-ups for RV storage?
Looking for input from anyone who has had or does have electric hook-ups for their RV spaces. How much extra do you charge compared to your spaces without electric hook-ups? Do you pass the costs onto the customer or does your increased rental rate cover the extra electrical costs? If the cost is paid for by the customer,…
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What's your strangest customer?
I'm sure we've all seen a few zingers. My personal best so far was the warlock. He wanted a unit he could cook his "brews" in. When I told him we don't allow open flames in the unit, he cursed me with some kind of dried claw thing. Later found out he's known to the police in the area for being a general troublemaker, and…
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Reminders Section on Home Screen
Under the Reminders section on the home screen I have a subtopic "Service Required" listed with a 1. I assume one item requires some type of service. Clicking on Service Required takes me to the Modify Units page. Can't find anything on this screen that needs service. What am I missing?
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**Insurance**
Im not sure if everywhere is different, but for here it asks about insurance and there is an insurance sign up form paper. I see on the payment page there is a place for an insurance charge, but I Have no idea on how to add it or if I even can.
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Staff sign off
Hi SiteLink world. A simple question I hope, When sending letters to customers, my full name is displayed in the letter? I value my privacy and, health and safety, especially if I ever come across an upset or angry customer. Is this the same for everyone out there? I will assume it is a simple code fix? Thanks
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How to take a pre-payment for customer before move-in
How do you do a credit card pre-payment for a customer who has a reservation but is not moving in yet?
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Anyone needing a resident manager?
As the title says.. curious if any companies are looking for a resident manager couple? Getting pretty tired of dealing with unethical ownership. Edit: they've ruined storage all together for my wife so she no longer wants to be in the industry so just a single manager.
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MyHub Reporting
I've recently discovered the myHub Reporting. This is great if you have multiple facilities as you can view reporting for these at any terminal with access to the internet and toggling between each facility is more convenient than with Sitelink Web edition. However, this morning I discovered a drawback. The reporting did…
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SiteLink Facility Map
Is there a way to print out the facility map, without having the color coded unit status on it?
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Value Pricing
How many facility owners are currently using value pricing for their facilities?
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Scheduled move out & someone wants to move in
I have a scheduled move out for Monday & I have a lady ready to pay & move in, how do I go about putting her into the computer to be ready to move her in when he's out? Is that something that I can do? have her in the computer ready to go and just move her in as soon as he's out? I saw a lead to lease? is that what I would…
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Tenant Anniversary - CRM Campaign Schedule
Is it just me, or does anyone else see a drawback in sending out a reminder to a tenant thanking them for storing their stuff for another year? Seems like a lot of my tenants are on auto-pilot with their credit card, and if I actually remind them they have stored their high school yearbooks for yet another year, they may…
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Clients unable to pay online day before due date
Greetings: Just had a customer call who is due on the 24th. They logged into the web side of Sitelink to pay but the client says it's showing a zero balance and no unpaid invoices. We see an unpaid balance and a pending invoice when we pull up the client on our side when we pull up her account. Have to admit that I would…
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Failed Web Payment not notifying tenant
I received my second call today that the tenant argued with me that they paid their bill online. When I pull up the notes for the account it shows the tenant logging in, and making a payment. The payment was declined. The tenants claim on the website it showed the payment went through. They were not given an error message.…
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Rate Adjustment Training Video
:Looking for a training video for rate adjustments while waiting on SiteLink to answer my email. Any suggestions? Thanks!