Software Operations

Answers to common how-to questions about SiteLink.

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Hello all... have a question and maybe someone can help me with it. Our sitelink email runs thru our gmail account.... due to suspicious activity elsewhere I had to change our email password on gmail account...then changed it on sitelink email set up page..... but when sending emails from sitelink to tenants they always…

Lets say my totals for the day comes to $2,212.50. I enter that into the Daily Close, its correct, it accepts it and I close for the day. When the Close saves and prints, it rounds my close up to $2,213.00. I am always having to enter an "over/under" in my accounting software to account for that difference in paperwork…

I have a tenant who has multiple units and recently added an additional unit and has decided, a month later that they do not need the new unit. There was never anything paid on the new unit and I simply want to delete the unit from their account, removing the unpaid charges. Any suggestions?

It seems like we have had so many stupid people over the past 3 months, I can barely handle it anymore. I have a woman who's CC on auto pay was about to expire, I sent out the expiration notice 30 days in advance, through USPS and emailed it. All throughout that month I sent more reminders, and left messages for her. When…

Hi, I have a situation that I have never come across in my 8 years of being a property manager. I have a mechanic that rented space in my facility. He has not paid and I started the auction process. When getting the MSL reports from the DMV one of the cars has a lien on it. I have my form letter for customers but do not…

Just curious if anyone by chance has any recommendations for building repair/maintenance vendors? Have a property there with some roofing issues that are beyond the general maintenance worker capabilities that we have on site. Also if anyone has a good source for metal commercial doors *swing doors into a building, not…

Made a tenant a deal that he could pay November to May with May being free. So I added future charges for November thru May and credited him $90 for May. The tenant never came in to pay. He then went online and paid the month of November only. Tried to contact him to see if he was still going to pay the remaining…

I always have to go in and reprint one and adjust the address. This has only been happening since we started sending emails to customers as well as a letter for the preliens and liens. I am wondering if maybe I accidentally unclicked something important =)

Has anyone uses Twillo for sms ?

Is there a way to reverse a cheque refund on a customers account?

Did you know? You can view the accounts of all your past tenants–even if you've deleted the units they have rented! The question came in recently via email: "We recently deleted units, and now we realized we cannot access the previous tenants accounts who were in those units before. Is there a way to access these accounts…

I found where to write queries in the reports module. I toughest part about writing queries isn't so much the SQL but trying to find the fields required. So, does anyone know the table that the merchandize is stored. I am looking for the vendor and our cost in particular but other fields too. There is a sample report…

We just got a new Canon MF743CDW printer in the office and whenever I try and scan a driver license with Sitelink, it will only scan in black and white. Does anyone have any idea how we can get color scans since there is zero options in Sitelink for scanning?

Does anyone out there charge a tenant for having insufficient funds after running their credit card? I am getting pretty tired of all the batch failures from insufficient funds. There are a multitude of ways to handle this, and I have ideas, but I'm curious what is out there that works best. Thanks.

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IS IT POSSIBLE TO ADD A DISCOUNT TO AN EXISTING CUSTOMER, IF THEY HAVE BEEN IN FOR AWHILE AND KNOW THEY ARE GOING TO BE HERE FOR AWHILE LONGER WE HAVE A PAY FOR 6 MONTHS, GET THE 7TH FREE DISCOUNT WE WOULD LIKE TO DO THAT FOR THEM. IS THIS POSSIBLE?

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Is it possible to do this ? 

We just had an auction end on 10-31-19 and the bidder brought the personals up to us in the office in the box were pictures and two small boxes that contained the ashes of relatives of the tenant. We have tried contacting the tenant but without success so far. My question is have any of you had this situation and how did…

Hi, I'm new here but have a quick question: Does anyone know why we have people who are scheduled for our next auction, have been sent an auction letter with the associated fee, but they are not highlighted in the legend as "in auction". So how do I get tenants to show in pink as "in auction"?

Anyone else experience a message telling you that an administrator made changes to your account recently and you need to reset your password? Went to login just now after being on earlier today and had that pop up. Had to do the password reset and gotta love security, I'm able to set it to exactly what my password was…

Is there a setting that will allow all tenants to receive a monthly invoice automatically? Thanks.

Hello. We are using the old Digigate PTI system at my facility, along with Sitelink. I am attempting to set a customer to office hours only, and it is not working with the account I am using to test it. I can not figure out why. So, I have added an office hours "time zone" to digigate with the perimeters that I need. I…

Just wondering if anyone sends out the Access Liability Waiver during bad weather? We have signs up stating we are not responsible for accidents.

Ok, So I have created an auction event. I have a tenant going to auction tomorrow. How do I go about recording the winning bid amount so that the sold price automatically shows up on the Balance Due after Auction letter??? 

I know this is mostly for SiteLink questions; however, I want to know what everyone else thinks about this. I will be installing speed bumps throughout my property because speed limit signs both on buildings and the asphalt seem to be invisible to my tenants. I have regular and RV tenants and I've GOT to slow people down.…

 It says it is not my computer firewall but the website itself. I would like to continue with my courses.

Just an interesting thing I noticed today. I know that Sitelink removed offline mode when MyHub went live, but now, if our internet is down for whatever reason and we try to log in, Sitelink tries to open MyHub. This will, of course, fail, as MyHub still requires an internet connection.

Is anyone else being forced to update their passwords on SL? It is requiring me to have a letter, at lease 7 characters, and a special character. 

This discussion is related to an earlier DO NOT RENT TO discussion: We have a small and familiar list of tenants who always appear on our collection call list. They run their past due account almost up to the auction date and then pay, with some of them paying the day of auction. We’re looking at adding these repeat…