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Ontario, Canada Lien Laws in question
Hello, there have been some changes in the last few yeas to the laws in Ontario Canada. We are having some debate between our offices regarding the exact timing of issuing a Lien to a tenant in default as well as legally being able to seize the unit. Can anyone provide insight? The Repair and Storage Lien Act in Ontario is…
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supervisor
Has anybody ever reached a supervisor in this company ? i have left several messages for different supervisors no one has ever returned my call employees refuse to give out email or phone numbers . and of coursw they are never available at that time . no matter what time it is .suggestions welcome
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Why is the collections screen so inadequate to complete the job?
Of all the areas the collections is the worst as far as accessing the tools i need to complete the tasks needed to collect. for example.....i can't do an overlock or lock out of gate because no ledger settings....many times i have to do that manually so i have to go back put to payment screen...also no tasks or…
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supervisor
how can i reach a supervisor from site link employees refuse to give a number or email i left several messages no one ever calls me back
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Skagit Self Storage
We are a new business, can someone please tell me how you do your Past Due Calls? How often do you call? We are in Washington State. Thank You for you help.
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Removing Walk in's
Does anyone know how to "walk back" the number of walk ins in sitelink? We accidentally added too many at close and now the system is showing us to be far too high.
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Asst. Manager - Non Live on - Stockton/Modesto
Just throwing this out here in case anyone is or knows someone looking for a storage job in the Stockton/Modesto area. Sitelink software *duh :) * And budget truck rentals. Looking for someone for full time to provide relief to the 2 sites. If you or someone you know is interested please send a resume to jobs@klcoker.com
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SECURITY DEPOSIT REFUND TO EXISTING TENANT
Hello and thank you for helping us. We would like to return to our current tenants the amount of their security deposit made when moving in.What is the exact path to get this done? Appreciated. Thanks a lot.
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Kathy
How do I add new units to existing system. We are adding additional units to existing units and I need to number them in system
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Lease/Contract Number
Somewhere in the past, the lease number was changed under the ledger settings for a tenant. I have gone back and changed every tenant back to the origianl lease number defaults by the software. It will not change back for any new lease that is started. The number goes back to the inccorect number. Help! The incorrect…
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Let's stir the pot...
I'm shocked to see the forums have been a little slow as usually when I come in on Wednesday after being off my two days I see quite a few new posts to catch up on but today there wasn't much so I figured why not post something that would get some debates and stir the pot up :smile: Please be civil to everyone and respect…
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Who Chat's Here?
I am new to the storage business and have been reading posts but a lot of them are from 2 years ago. Who chats here now?
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Past due schedule - feature request
Every company we have worked for we put in our own past due email schedule in that we made years ago. It would be nice when creating something in the past due schedule if we had the option of selecting the predefined email template it uses. We can select the desired form to attach automatically but the last step to sending…
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Issue with deposits not matching reciepts
So my management summary is not showing my Deposits matching my Payment receipts, How can I determine where this issue is coming from. is there a report I can run to find out if something was missed?
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Merchandise supplier
Anyone have any recommendations on merchandise suppliers? I've dealt with supplyside and chateau, just curious if anyone has found other sources that may rival their prices for quality products.
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Cozy container vacations
A new trend is on the horizon....This vacation rental is a taste of tiny house living. What's it like to live or stay in a "tiny house" or cozy container?
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Termination of rental agreement in California
We recently ended a rental agreement with a man who has been breaking the rules, been warned and continues to break them anyway. We gave him ten days and only during office hours, for ten days he showed up at 4:30 and gave us grief about needing more time in his day to organize it for vacating. On the tenth day he showed…
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When the 1st of the month falls on a weekend
I'm new to sitelink and have only been processing payments for a few months. I noticed today my payments did not process like usual. Is it because the first of the month is on a weekend day? Should I just wait until Monday for them to process or do it manually?
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Lien Fees as a percentage of rent
For several years my company has requested that the lien fees be allowed to be set as a percentage instead of just a flat rate. Similar to the late fee where you can choose a flat amount or a percentage of rent. Has anyone else requested this. The logix behind our reasoning is that a percentage amount would be more…
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Entering new inquiry for unit type
Most of our inquiries are interested in a specific unit type (RV, exterior, etc) and/or size (10x10, etc). Yet when we enter an Inquiry in SL Web Edition, it always assigns a specific unit number to the inquiry, even when there are no vacancies at this time. Thus, we only get a reminder for an inquiry when the assigned…
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Security and Locks. Please advise.
A few months ago i began requiring everyone to have a disc lock as opposed to standard (sub-standard) locks. To the degree that tenants pay attention to me and do not lie to me then ignore me, this has been fairly helpful at reducing break-ins. However, after curbing things for a while, now these criminals are now just…
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Quickstor gate software - anyone familiar?
One of our sites uses quickstor for the gate software and are having issues. In all my years/sites i've never came across the software to know the ins and outs of it. This site is having issues where codes that don't show up in sitelink or even any non-tenant code reports seem to be in the system and able to be used. We're…
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Temporally Turning off Auto-Pay
We occasionally
have Tenants ask to turn off auto pay until a certain date. We advised this
will possibly cause a late fee (depending on date). We leave a note on desk or set
a reminder on SiteLinks. Does anyone
else have this request by Tenants? Could
it be possible for Sitelinks to have an option to automatically turn…
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Tenant List in MyHub
Today I tried to use MyHub for the first time to take a payment. We have 60 tenants but only 7 are showing in MyHub and not the one I want to take a payment from. Anyone know why or how to fix it?
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deleted or completed reminders
When a reminder is put in for say Nov. 30 and it is deleted can you go back and see it?
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login
my login ID is not working and it says Im locked out
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Change prices for new customers only
I am hoping someone here can help me. The owners here have raised the invoice. late, pre lien and lien fees for new tenants. Is there a way to just put it in the system for new tenants to not charge old tenants the new rate because we have to give a 30 day notice with any changes before those prices can take effect for the…
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Trying to get that last tenant to leave before closing...
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Change rate increase date
I mistakenly have the rate increase set for June and it needs to be July. Is there an easy way to change this on all units at once?
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Signing off from StorageForum temporarily
Hey StorageForum users! Just wanted to let you know that I will be taking a break from monitoring the forum and be offline on maternity leave starting March 6 and returning end of May. In the meantime, feel free to reach out to @Eric_Lewis or @Jessica_Community with any questions, comments, or concerns you may have. :)