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Setup discounts for company.
Where do you setup the discounts such as one month free etc. in SiteLink when you set up company?
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Gate Access - ZKTeco
We use 2 ZKTeco stand alone units that were installed prior to using Sitelink. Does anyone use this with sitelink? Or know how to set up? Thanks Jeff Fernandes The Big Box Self Storage
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Today's Dilbert
Boy does this one resonate with me. I stuck it out for three whole years at a job that liked to pull stuff like this before I finally left them.
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MOVING SUCKS
Often times, the customer’s lifestyle has been shaken up. During a frantic state of misfortune or uncertainty, they deserve some compassion. A major life event often triggers a customer’s search for self-storage. For the majority, the need for a storage unit comes during a demanding transition. Sometimes these events are…
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Reversing Move Outs
Has anyone reversed a move-out through myHub yet? If so, how?
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Rainy Days...
I have noticed rainy days have a tendency to make most people a tad sluggish and not terribly enthused to attack the day. I had to "make" myself get happy over doing some marketing today. Anyone else know how to combat this issue? What works for you?
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financial summary report
On the 2nd page of financial summary I have "TAX PAYABLE BY APPLIED REFUND" where does this info come from
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E-Sign Change? No Longer Filling in Names?
The last few leases I have done, when I do the E-Sign, it no longer fills in the tenant name or the manger name. We have to manually type them in now instead of Sitelink prepopulating the field. Was this an intentional change or is something going on with my Sitelink Web Edition? Seems to do it on multiple devices.
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How Do You Handle......
How do you all handle situations with tenants having higher rates when the current street rate is lower. Example, John Doe is paying $150 for a 10x10 but it is currently going for $115.00 I have dealt with this a couple of times but when I do, man, do those conversations get headed. They ALWAYS come at me hot heated and…
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General
Anyone else having problems with processing payments thru SiteLink ?
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Retail Merchandise
If your facility sells Packing/shipping material, what company do you purchase the items from? We currently sell the U Haul boxes, but prefer a more "no or minimum" Logo supplier.
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Online Vs Street rate?
What's a happy medium for pushing the online VS the street rate? I tend to go for the online rate a lot personally. (More than I should probably) It's generally how the tenants find us and usually when they come in they have that particular price set in their minds, and it's really hard to upsell them unless they end up…
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Facebook advertising?
Has anyone had success advertising on facebook?
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Catching Thieves and Overnight "Guests"..
So obviously there is an issue with people sleeping in the units/facility at night (or during the day) and theft as well. I think it would be good to share some experiences so that we know some of the "signs" to look for out there. Here are a couple of my recent experiences: 1) On a walk through, a unit was found with a…
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Poor Startup Experience
Be very careful that you get specific timeframes in any purchase you make with this company. Not every pre-purchase commitment was accurate and it took 4 months to get my site graphics package which did not work as originally discussed. I would have expected more from an "industry leader". It seems to be that larger…
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Contract issues
Hi all. I run a facility in Ohio and recently had a tenant state that items were stolen from their unit. Now they are threatening legal action. Before I talk to an attorney (they can be pricey), I was wondering if anyone can help me out? I tried pulling up the lease agreement and as of right now I can’t find it. I know one…
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ADVERTISING HELP - What works and what doesn't?
Hello everyone! Here at our facility, we've done very little advertising. Most move ins occur organically from drive-by's, word of mouth, and online searches. Was hoping to get some insight on what others do and what they've found works and doesn't work in their marketing campaigns/strategies. Really trying to amp up…
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Suggestion For Notes.
Hello, I have a suggestion for the Notes section. Maybe allow a "pin to top" option. So if you need to make an important note regarding the account you can have it pinned to the very top of the note section so whoever is working can quickly see an important message. I know you have the red notes option at the main page of…
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They are stealing from me!
I just discovered that a tenant is stealing off the managers apartment porch. There is no doubt who it is. I need to draft an eviction letter. Any suggestions would be greatly appreciated.
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Moldy/Mildew Smelling Unit
Hi! I just joined StorageForum and decided that instead of looking through 52 pages of topics, I'd just ask! I have an outside standard unit that was rented for a short time (the facility has been in operation for 12 years) and now smells moldy when you first open the door and walk in. Once inside, you can't smell it. Any…
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Spam on Storage Forum
I'm assuming dsfsfb1 is Spam?
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Invoicing Move In
When I move in a customer I can take a payment, with out Sitelink ever generating an invoice and it only generating a receipt. I can do a work around of moving them in, without taking payment, generating the invoice and then going to there account to take the payment, which means potentially I can have move ins without…
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Managers getting together?
First off get your minds out of the gutters as that subject line probably got you thinking of something else lol... I was just curious if there are any get together meetings of those in the industry outside of conferences? I always find it fun to meet up with fellow storage warriors and share tales of the trenches and what…
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Alerts
Is there any way to set an alert to remind the Manager or desk clerk that we need a current phone number and or address when taking a payment?
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Online Move Ins - Units Under Maintenance
Good Morning, Wondering if there is a feature that can be used both on MyHub & on WebEdition of SiteLink. We are using the Online move in feature SiteLink offers & need to change units that are currently under maintenance to not show up online. Currently, I am changing them to "unrentable" in the Modify Units screen, and…
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Drumming in the unit
I have had a
potential customer reach out to see if he could rent one of our units with the
purpose of practicing playing the drums in the unit. His wife doesn’t want him
playing them in the house. On face value,
I don’t see any significant issue with renting him a unit beyond a slight
nuisance for any customers who are…
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Certificates re-printing
Afternoon all... Does anyone by chance know how to re-print your certificates for the sitelink certification classes? I thought I would just log into the sitelink training site to re-print them yet it's not allowing me to login with this username or any email I would of used for my accounts. I have them listed on my forum…
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Locking out at Gate on Move In
I have talked to support about this. And I have researched everything my two assistants have done on the move ins. As well as try to look at video and zoom in on monitor. Has happened about 6 times in the last year. From what I can tell if you are looking at the Ledger page and accidentally click in any area near Lock Out…
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Evicting A Tenant
We are new to the storage world. We are in Washington State and want to just ask other fellow facilities how do you evict a tenant. We have a tenant who makes staff VERY uncomfortable and we have come across some new news that the customer is known with the law and isn't who he seems to be. He stayed in his unit the first…