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Emailing all current tenants
When sending bulk email is there an easy way to select only tenants with email addresses? Also in one of my locations it said 79 sent 109 failed. How do I tell which ones didn't send? And why they didn't send? Thanks Julie
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Auction Sites
Is anyone currently using the integration service between Sitelink and an online auction service? If so how do you like it? Does it work well and is it worth the extra $$ for the integration fee?
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Unable to View E-sign Document Content when Signing
Has anyone else had an issue being able to view the content of a returned E-sign "Awaiting Manager's Signature"? This started happening last week and I tried running a Live Update to fix this issue but it is still continuing. I haven't had any tenants say anything so I think it is only happening on this end. It allows me…
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Scanning Drivers License
I get a warning that says Attach Scanner. How do I do that?
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Creating Discount Plans
I am trying to set up discount plans (7th month free) with no pre-pay required.. any idea how to do this? If I only take a payment for the first month will it show an outstanding balance on their account?
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Resident Manager Couple Needed
Looking for a good couple to be resident managers in Stockton, CA. If anyone is looking to relocate :smiley:
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Transfer to another unit without charging?
I had a tenant that I moved in over the phone into a 5x10 2 nights ago at $ $65. Yesterday at 4 p.m. she called and left a voicemail and said that she couldn't get in because it looked like someone backed into the door and the handle was stuck and would not open and she was sitting there with a truck with her furniture and…
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LOOKING TO DO MARKETING FOR COMMERICAL STORAGE CUSTOMERS - ANY GREAT IDEA'S OUT HERE
NEED SOME INPUT AS TO HOW TO MARKET COMMERICAL CUSTOMERS.
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Lost unit
Help! I'm missing a unit in my vacants in Sitelink! I can't find the unit in my rentable section either! This unit must be in limbo ...how? where?
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Military Tenant Identifier
I have seen in sitelink a report that shows whether we have marked someone as active military or not. Of course, now that I need to pull it I can't find the right one. We don't have a check box or anything to identify someone at move in, but we do give a rent discount on move in (and put in the reason as Active Military).…
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Units and Keypad Zones
Does anyone know if it is possible to assign units a certain keypad zone? I have over 200 units that use a different keypad then our main section. Right now we have to remember to change the keypad zone every time we move someone in.
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Cold weather!
I just finished doing my overlocks for March. I cannot imagine doing this in a colder climate. I'm in Dallas and my heart (and cold hands) ache for those of you in the freezing cities around the country today! Blessings!
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Last Note - Collection Call
It would be nice if, when a collection letter/text was sent out, it simultaneously flagged that event as a "Collection Call" if we wanted it so. (Unless it is available somewhere and I am missing it). Seems like it could be an easy addition to the Past Due Events as an Option to have a box for "Add as a Collection Call."…
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Facility Expansion, RV's move out
Hi everyone, this is my first time posting here. We own a facility in Utah, and we are getting ready to expand and construct additional buildings on acreage that is currently used as outside RV storage. My question is, does anyone out there have a letter or template that they've used to notify the RV folks that they need…
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Voting for the 2019 Inside Self Storage Best of Business Awards is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 9th straight year! We would also be delighted with a vote for SiteLink Merchant Services as "Best Payment Services." Polls will be open until March 31st. Vote one time in as many categories as you wish…
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MyHub - Data Sources and units available.
Our Sitelink Web site shows 4 units are available. MyHub Lead to lease shows a lot more units available. Do these pull from different data sources?
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Lien Seminar - Attending?
Was just curious if anyone else will be attending the lien seminar in Pleasanton tomorrow? I'll be going so was hoping to finally meet some of you who I have shared stories with :smile:
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Renting out a 40-yard container
I had an intersting inquiry from a potential customer and wanted to see if anyone has ever dealt with this before. A man wants to park his 40-yard container in one of our spots we'd normally use for boats, RVs, etc. I want to say no because there's a lot of uncertainty about this. Has anyone ever dealt with a situation…
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Antivirus/Antimalware program suggestion?
It's time for me to reinstall windows and wipe clean the years of crud on our office machines. Anyone out there have suggestions for a good antivirus program that plays well with Sitelink? We run Win 7 pro 64bit, and have issues in the past with some freebie programs not playing nicely with Sitelink (slowing everything…
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Marketing Tips
Hi! I'm wondering if I could get some input on marketing tips. We are a locally owned facility, located on a major highway in Powhatan VA. In recent years Powhatan has seen substantial growth and we're no longer strictly an agricultural community. There are a few small storage facilities that are no competition and also…
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Reservation - NO Shows
How many reservations turn into tenants? I have been in the storage business 15 years and worked at several locations and at all locations 50% of reservations were no shows.
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Inventory- Year End
I have always struggled with the Inventory module in SL. Especially arriving at year end inventory value to calculate Cost Of Goods Sold. The other issue I have is items with changing cost. Say I bought 100 locks in 2017 for $4.00 each. Sold 75 in 2017. Ordered 50 in January 2018 at cost of $4.75 each. Sitelink doesn't…
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Quarterly Invoice
Multiple Factors in this post! Quarterly billed tenant that had multiple units. Last Invoice & payment covered Dec, Jan, Feb. Vacated a unit in Dec. Move out credit was applied to remaining unit. So tenant has a credit toward March rent. Owing a balance of $95.42. The invoice only shows March Rent. I know I can manually…
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Resident Couple position opening - Bilingual preferred
Posting some ads on the usual listing sites but figured i'd throw a post on here as well since I know a lot of you are from California. We are going to be looking for a resident couple for a site in a smaller town. Bilingual will be a huge plus for the area. I wont put the full ad on here but if anyone may be interested…
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Online Move Ins - Require Autopay?
Hello, We use SiteLink's online move in option so our tenants can move in themselves. Is there no way to require autopayments? We are now having tenants move in, pay for their first month, and they have no card on file. So we have to call each individual move in to get their card on file. Is this a possible glitch? Or is…
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Moving equipment rentals.
Who is your preferred on site moving rental truck company, if you have that service available. We have a existing one, but are possibly looking to change.
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Linking tenant units
What is the procedure to link tenant or unit. Tenant had unit. In Lead to Lease the tenant was added again instead of searching the database. I know there are hot keys for this but don't remember. I assume I do it in Company, Unit & Tenants, Add/Edit Tenants.
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HTML Form Printing
Hi, Is there a way to print HTML forms without the "page 1 of 1" at the top and "about:blank" at the bottom? Thanks
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FEBRUARY 2019 POLL: What's your favorite color?
Fun quiz time - what does your favorite color say about your personality? Vote your favorite color below and then check out this article by Psychology Today to see what your favorite color says about you.
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Can the minimum bid equal $300.00
Can the minimum online bid amount equal the State mandated Disposal Value. This is $300.00 in Washington State. And if It can, and you don't get any bids, can you dispose of the contents as you see fit. Thanks for Listening Howard