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Customer giving us the right to sell her stuff.
This is a first in 15 years, that we have a customer that can't pay her rent. She told us we can have what's in her unit. Is there a form I can use that she needs to sign? So I can skip the Lien/adv. process.
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Does Anyone Get Leads from Posting on Craigslist?
What about other non-traditional ways of garnering leads?
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Need some input
I just started at a storage facility and I will soon be managing a store, Ive never worked in self storage so I just need some advice on how to get my store running good and what I can do to get more business and customers..
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Ahhh ... Spring.
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Credit cards not run on the chosen date
On the first of the month, processed all of the tenants cards for payment, but they didnt actually run until the 6th of the month. By the cards being run on the 6th, a late charge was added to the payments. When we contacted sitelink, we were told by them that it looks like we ran the cards at 6:07 Am on Nov 6th, but there…
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MARCH 2019 POLL: Do you offer truck rentals at your facility?
Beep, beep! Offering truck rentals to tenants can be a great add-on service and moneymaker for self storage owners. So owners and managers, let's hear it - do you offer moving truck rentals at your facility? Why or why not? Fire off in the comments with your experience on truck rentals and self storage.
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Seeing a U.F.O.: What are your odds?
In case you ever wanted to know how likely it is to see a UFO in your area :# ....casino.org has published an interactive map with these answers and more, plus... Did You Know? -You are most likely to see a UFO in Wyoming, where you odds are +20500. -Maryland is the state with the lowest odds of spotting a UFO - just…
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online move-ins and discounts
How are discounts applied to customers that use the move-in functionality from the website? I'm thinking of turning it on but it seems to me that the customer won't have the ability to apply discounts but might be entitled to one. Especially a problem if the customer pays online during the move-in process. Any ideas out…
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Credit Card Processing
Can you store more than one credit card for processing manually?
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How To Stop Deleted/Errored accounts showing up on Reports!
HELP! I need to find a way to remove deleted accounts (deleted and started again due to errors) or at least find a way to NOT have a deleted account show up on a report: When sitelink was set up there was an error with the tax value that messed up a lot of the tenant accounts. Most I managed to fix, but for a few tenants…
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calendar on the reservation page
Is it just me or is 'Saturday' missing from the reservation calendar on the SiteLink reservation page. I realize that if I turn 'move in' on then a different calendar is used that does have 7 days!! We are a new storage company (in Canada) and don't want to have people moving in on their own quit yet. We want to get…
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Sitelink not wanting to email a tenant
SO I have this long standing tenant who has always had their invoices, receipts, etcetera, emailed to them. Recently however, the site link isn't wanting to email the invoices. Does anyone know why this happens and how to fix it? This tenant's mail delivery is sketchy at best.
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When does "Organizing" become "Loitering" ?
Tenants spend time in the facility with their unit, but at what point does "organizing" the unit become "loitering" in the facility ?
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How do you handle an auction that made more than owed?
We are running into a couple instances where an auction made more than what the tenant owed, and the state law states the overage must be returned. How do you handle this in SiteLink? Ledger adjustments are making the accounting difficult. We usually put it through Merchandise as Auction Proceeds, then credit the account…
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Does she have a case?
From The Pennsylvania Record: Philly woman says self-storage facility failed to mail her rental bills and auctioned her possessions Tell us your thoughts on this lawsuit!
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Autodebit Payment
How do you set the date on autodebit when the payment is before rent is charged?
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Online electronic payment.
This is probably a Site Link question, but ill ask here first. We recently added online payment through our website. Our Electronic check payment program (Profituity) requires we submit and then commit ACH payments. But if a tenant applies it after hours through the online system, does it still need to be committed on the…
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Change gate codes for employees
Can someone please tell me how to change the gate code for employees
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Edit Letters in Tenant Screen
Good day all! I know there is a way to edit letters by going in the payment screen, selecting a tenant, go to letters, choose document, then filled documents and you should be able to click in the document to edit it/fill in info. Only problem is, we're not sure which permission that is exactly so I can be allowed to do…
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RPost/Registered Email
How many are using R Post? I am trying to test it out. I configured it in the email settings in Sitelink set up, but when I send a test email, I get a pop up that it was sent successfully, but I am not receiving the test email. I tried to send a test email to my work email, as well as a personal email, and neither was…
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Manual Updates to sitelink web edition
I had a computer problem here at the office so I was without sitelink for a while. I used my own laptop to download Sitelink, with help from the support team. I have the location code and admin code and have successfully updated Sitelink Corporate. However if I attempt to update the regular program it locks up as soon as…
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Do not rent to Tenant in Sitelink
I'm curious if you can make someone that you have rented to before a "do not rent" person in Sitelink? We had to evict someone and I want to make sure that years from now once they're long forgotten that we don't rent to them again, especially if we had a new employee, someone covering, etc. Maybe if it recognized their ID…
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Manually Creating Invoice
What is the final step in creating an Invoice. I added the charge and clicked preview. I emailed the invoice to the tenant. But no record of the invoice. I emailed the invoice from the preview screen.
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Best days and hours to have the office open
Do we really need to keep the office open 7 days a week? I am a small operator and have the challenge of part time help. I saw a business open Wed. to Sat. and was wondering what others thought of this idea. I was thinking Wed. to Sat. 12 to 5:30. With access hours 6 am to 10 pm.
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Sitelink Gate Access for Employees/ Landscapers ??
New to the forum, does anyone know if you can set up a gate code for employees and or crews needing access out of business hours. So far I can see that you can only assign a gate code to tenants. Thanks SJ
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auction
If a delinquent customer tells you they have urns with human ashes Can you still sell at auction legally
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Sad news in the storage world
https://q13fox.com/2019/04/16/kent-man-missing-after-carjacker-steals-truck-with-him-inside/ Sorry to hear about the loss and my condolences to anyone who may know the person.
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How to Handle Negative Online Reviews
This is a good article that Sitelink Software shared: http://bit.ly/2ruRzSL https://twitter.com/Smart_Mgmt/status/870034135557042176 How do you handle/respond to negative reviews? I recently had a gentleman who rented a space from me and left an online review which was overall positive, but he mentioned two things that…
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Updating Unit Status?
We just recently converted to Sitelink after using the same software since 1985. :) I marked a unit 'unavailable' when I vacated the customer, and now I can't figure out how to make it available again. I didn't see any training videos about this topic. Please help lol. :) Thanks.
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Donating a Storage Unit to a 501c3 Charity
We are looking in to offering one of our storage units to a 501c3 Charity. Is there a way to set that up in Site link as a Charitable Donation? Can I generate a report at the end of the year for taxes showing the Donated amount?