Software Operations

Answers to common how-to questions about SiteLink.

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Anyone ever got a 500 error on the computer or tablet when you generate a lease for a tenant to sign ? Or have you ever got a 500 error when the tenant already signed the lease and it is waiting for a managers signature ? If so what are some of your solutions besides voiding out the lease and generating another or printing…

Hi everybody! I am checking to see if anyone else is having an issue with sitelink crashing in their lead to lease screen. Lately I cannot even complete a note in the screen without the whole software going down. Sitelink has not returned my support requests and this has been ongoing for several weeks. if you have found a…

When sending out R-mail's or Email to Scheduled Auction Tenants, for example, the Subject line by default says "an important message..." but so do other Email Subject lines, like past due. I would like to customize the Subject line depending on the Content and not have to change it every time. I know I can change it in my…

Good Day Everyone, Anyone have any good recommendations for air fresheners to use throughout their facility? The ones we use have been discontinued so I am now looking for a new and better kind. Thanks, 

Been seeing a lot about this "area 51 raid" that's being planned as a joke so figured why not have some fun with it for our online ads.

Who has a Kiosks at your facility? What’s your thoughts about it and what kind of area are you located (big city, small town, etc..)

We are using Storedge as our current website provider. We have been receiving emails that we are getting reservations from our website, but they have stopped pulling through to Sitelink. Is anyone else having this issue?

If I perform the live update and find there are true changes made, where do I verify all the changes that were made?

I noticed in the Tenant Notes when you highlight and right click the only option is Paste. Anyone else notice this? 

How do I set up MyHub ? My owner wants to be able to access Sitelink web edition from offsite.

California just had a few big earthquakes and I just wanted to check in on everyone in Cali

for a company as old as this one is and as big as it is it should have a ton more of support and fewer bugs in the system 

Are there any tutorials on CRM? I think this is something we don't use enough at our facility. TIA

Hello everyone, Is there anyway to disable auto-payment once it has been processed? For an example, someone is moving out August 18th and is on auto-payment. I want the card to process August's rent and then afterwards be disabled automatically. The reason for this is because some folks put their vacate notices way in…

Hello, there have been some changes in the last few yeas to the laws in Ontario Canada. We are having some debate between our offices regarding the exact timing of issuing a Lien to a tenant in default as well as legally being able to seize the unit. Can anyone provide insight? The Repair and Storage Lien Act in Ontario is…

Has anybody ever reached a supervisor in this company ? i have left several messages for different supervisors no one has ever returned my call employees refuse to give out email or phone numbers . and of coursw they are never available at that time . no matter what time it is .suggestions welcome

Of all the areas the collections is the worst as far as accessing the tools i need to complete the tasks needed to collect. for example.....i can't do an overlock or lock out of gate because no ledger settings....many times i have to do that manually so i have to go back put to payment screen...also no tasks or…

how can i reach a supervisor from site link employees refuse to give a number or email i left several messages no one ever calls me back 

We are a new business, can someone please tell me how you do your Past Due Calls? How often do you call? We are in Washington State. Thank You for you help. 

Does anyone know how to "walk back" the number of walk ins in sitelink? We accidentally added too many at close and now the system is showing us to be far too high.

Just throwing this out here in case anyone is or knows someone looking for a storage job in the Stockton/Modesto area. Sitelink software *duh :) * And budget truck rentals. Looking for someone for full time to provide relief to the 2 sites. If you or someone you know is interested please send a resume to jobs@klcoker.com

Hello and thank you for helping us. We would like to return to our current tenants the amount of their security deposit made when moving in.What is the exact path to get this done? Appreciated. Thanks a lot. 

How do I add new units to existing system. We are adding additional units to existing units and I need to number them in system

Somewhere in the past, the lease number was changed under the ledger settings for a tenant. I have gone back and changed every tenant back to the origianl lease number defaults by the software. It will not change back for any new lease that is started. The number goes back to the inccorect number. Help! The incorrect…

I'm shocked to see the forums have been a little slow as usually when I come in on Wednesday after being off my two days I see quite a few new posts to catch up on but today there wasn't much so I figured why not post something that would get some debates and stir the pot up :smile: Please be civil to everyone and respect…

I am new to the storage business and have been reading posts but a lot of them are from 2 years ago. Who chats here now? 

Every company we have worked for we put in our own past due email schedule in that we made years ago. It would be nice when creating something in the past due schedule if we had the option of selecting the predefined email template it uses. We can select the desired form to attach automatically but the last step to sending…

So my management summary is not showing my Deposits matching my Payment receipts, How can I determine where this issue is coming from. is there a report I can run to find out if something was missed?

Anyone have any recommendations on merchandise suppliers? I've dealt with supplyside and chateau, just curious if anyone has found other sources that may rival their prices for quality products.

A new trend is on the horizon....This vacation rental is a taste of tiny house living. What's it like to live or stay in a "tiny house" or cozy container?