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There needs to be a way to send a tenant who rents multiple units only 1 lease to E-sign
I've had several tenants call wanting to do E-sign but rent multiple units. I have to send each individual unit separately. It would be nice to be able to put all the units on one lease with their sizes and rates. Another suggestion would be for SiteLink to set it up where you can send multiple leases through a single link…
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How do you attach a form/brochure to predefined e-mail?
Our company recently started to require proof of property protection to all of our units. We have a predefined letter that state their Home Owner/Renters insurance declaration page is about to expire. We are suppose to attach a Property Protection brochure with the e-mail, but for the life of me I cannot figure this out.
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Top Ten Self Storage Marketing Strategies?
What are the tops ways to market self storage facilities specifically? The Storage Group's team has put together a white paper providing you the answer! Click here to get your copy!
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More International Self-Storage Operators Use SiteLink
Self-storage facilities around the world turn to SiteLink for their management software SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce increasing presence around the globe as they welcome first customers in 5 new markets. Highlights New…
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Vietnam's First Self-Storage Warehouse Opens for Business [press release]
HANOI, Vietnam, November 7, 2018 (Newswire.com) - With Vietnam’s economy growing rapidly, the need for a business concept called “mini storage” is rising. Reasons enough for Hanoi’s first self-storage company, KingKho, to open for business. Mini storage, or “self-storage”, is used by both individuals or businesses to…
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Holidays Slowing You Down Or Speeding You Up?
Hello Everybody! I'm new here and to the storage career. My question for you all is how are the holiday treating you? Slowing down with move-ins? or the opposite everyone is moving in? Sound off below with your thought and comments! Arizona
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Mark Unit "Unrentable" during Transfer
When doing a Move Out we use the box to mark unit as Unrentable so we know to clean it. Is there an option to do this when transferring? Especially considering most tenants take a couple of days to transfer and the unit is showing as available.
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Making a Form SMS Available
I noticed that some forms in SiteLink are available to use with SMS and others are not. What is the deciding factor on which forms can be used with the SMS system and which are not available?
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Forum users newly certified! October 2018
Congratulations to all StorageForum users who completed one or more SCP (SiteLink Certified Professional) courses this past month. We have lots of new experts, hat's off to all of you! Forum users Daily Operations Certified – October @Alex_Oppenheimer, @Amy441, @Brandon_Kramer, @David_Deems, @Diane_Valentine, @Dora_Cabaco,…
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suggest me some security alarm for my cabin
I have a small rental cabin and I am wanting to put a remote temperature sensor in the crawlspace under it where the water heater and piping is located. I am also planning to install an alarm security system so that I can keep an eye on it even if I am away. I would like something that I can monitor on my cell phone or…
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OCTOBER 2018 POLL: What device do you use most often for SiteLink myHub?
One of the best things about SiteLink myHub is you can launch it on any device using your favorite browser. Which device do you like to use for myHub?
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esign questions
We are new to Esign, Just set up this week. Two questions. 1) Does eSign have to print out the "Signature Certificate" page when we print the signed document for the tenant? We are getting the signed document printed, then on a separate piece of paper, "Signature Certificate" with Document reference is printing out. It…
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Too much Candy!
I keep a large jar of candy on the counter for everyone who comes in. On occasion I have someone pull literal fists full of candy from the jar. Just yesterday a grown woman took 2 fists full all while smiling at me saying, "Thank you Lord, oh thank you!" Like I was supplying her life saving water in a desert! I just raised…
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Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…
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Anyone have wireless alarms at their facility?
We are looking at potentially making the expensive switch from wired to wireless alarms, but was hoping to get some feedback from those of you who currently have wireless.
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Prestige Storage Texas
AVS Mismatches-How do you clear them out of reminders?
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Editing Billing Dates
Does anyone know if there is a way to change someone's billing date after moving them in?
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How often do you change rates for current units?
For current tenants, do you raise their rates after a certain amount of time? Or maybe you give them a discount for being long-term clients. What seems to work for you?
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Edit Lease Date
Is it possible to edit the lease date on a customer's account? We are signing new leases for all customers and this would be very handy.
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Separating Accounts.
Hello, Does anyone know if there is a way to separate an account without having to move out the tenant. For an example. If someone has 3 units but wants to put 1 of the units in someone else's name, can you separate that 1 unit into a new account without having to move-out then move-in the new person? Thanks,
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refund deposit
Is it possible to refund the 50$ deposit without a move-out
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Getting started with Online Payments
I have finally convinced the owners that we are ready to begin accepting online payments.Before I start the process of setting it up I have a few questions. 1. Are there any disadvantages to paying online?2. Can you require a minimum amount to be paid by the tenant when making payments online?3. Are you able to remove the…
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Automatic Billing - Multiple Unit Tenanat
When entering card or ACH info in Automatic Billing for a tenant with multiple units why doesn't it update the other units? Or at least warn that they have multiple units and will need to be entered manually in the others? Thanks
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What is included in Lien amount
When a lien is placed do you include the currents month rent even if it is not late? Our rent is due on the 1st of the month and liens are placed after 30 days of non payment which include the current months rent, late fees for previous months rent and Lien notice fee. My understanding is the lien amount is the total due…
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Form Setup / Formatting question
I wanted to add our Sales Policy to the bottom of our printed/emailed Sitelink receipts; I added the text to the existing receipt form in Setup. My problem is I don't know how to keep the text "pinned" to the bottom of the page. I can get it close, but it still prints around 3 inches up from the bottom; if I space it all…
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WHAT’S SO SPECIAL ABOUT THAT SPECIAL?
Your special should be engineered to win your ideal customer. You are missing out on a huge marketing opportunity if your offer is too similar to the competition. If everybody is offering a similar special, is it really that special? More so than pricing, the opportunity of a special is to stand out from nearby…
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Certification
I have completed the Operations Certification. Are there additional levels? If so, where do I find them? Thanks!
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ACH- How to delete a pending transaction from the Ready To Submit screen
Tenant was set up on auto pay ACH 1st of month for October payment. A few days later I notice tenant logged on to website and processed another ACH payment that was applied to November. I sent email saying she had set up the auto pay feature when she logged on to pay September so the October payment was processed 10/1 and…
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SiteLink Adds Out-of-the-Box Online Rental Options to Web Template & SiteLinkStore [Press Release]
Easy, no-cost setup with simple Move-In button SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, is excited to announce new, free online move-in features for Web Edition customers. Highlights * The popular SiteLink Web Template now includes online rentals *…
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3 Ways Self-Storage Units can help Your Business [Article]
Business owners can benefit from the use of a self-storage unit for their business in numerous different ways. Whether you need extra space for your business run smoothly, want to keep additional inventory out of sight or you simply want to be able to save on the expense of owning a warehouse to put that money saved…