Software Operations

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Good day all! I know there is a way to edit letters by going in the payment screen, selecting a tenant, go to letters, choose document, then filled documents and you should be able to click in the document to edit it/fill in info. Only problem is, we're not sure which permission that is exactly so I can be allowed to do…

How many are using R Post? I am trying to test it out. I configured it in the email settings in Sitelink set up, but when I send a test email, I get a pop up that it was sent successfully, but I am not receiving the test email. I tried to send a test email to my work email, as well as a personal email, and neither was…

I had a computer problem here at the office so I was without sitelink for a while. I used my own laptop to download Sitelink, with help from the support team. I have the location code and admin code and have successfully updated Sitelink Corporate. However if I attempt to update the regular program it locks up as soon as…

I'm curious if you can make someone that you have rented to before a "do not rent" person in Sitelink? We had to evict someone and I want to make sure that years from now once they're long forgotten that we don't rent to them again, especially if we had a new employee, someone covering, etc. Maybe if it recognized their ID…

What is the final step in creating an Invoice. I added the charge and clicked preview. I emailed the invoice to the tenant. But no record of the invoice. I emailed the invoice from the preview screen.

Do we really need to keep the office open 7 days a week? I am a small operator and have the challenge of part time help. I saw a business open Wed. to Sat. and was wondering what others thought of this idea. I was thinking Wed. to Sat. 12 to 5:30. With access hours 6 am to 10 pm.

New to the forum, does anyone know if you can set up a gate code for employees and or crews needing access out of business hours. So far I can see that you can only assign a gate code to tenants. Thanks SJ

A little about our facility: We are in a pretty rural area, and we are on a major Interstate. We are only a month old. I have got about 3 tenants this month we have been open. So far, I have our Google listing up, Google ads, Facebook page, Facebook ads, yelp, and pretty much all the free listings I can get. I am in the…

If a delinquent customer tells you they have urns with human ashes Can you still sell at auction legally

https://q13fox.com/2019/04/16/kent-man-missing-after-carjacker-steals-truck-with-him-inside/ Sorry to hear about the loss and my condolences to anyone who may know the person.

This is a good article that Sitelink Software shared: http://bit.ly/2ruRzSL https://twitter.com/Smart_Mgmt/status/870034135557042176 How do you handle/respond to negative reviews? I recently had a gentleman who rented a space from me and left an online review which was overall positive, but he mentioned two things that…

We just recently converted to Sitelink after using the same software since 1985. :) I marked a unit 'unavailable' when I vacated the customer, and now I can't figure out how to make it available again. I didn't see any training videos about this topic. Please help lol. :) Thanks.

We are looking in to offering one of our storage units to a 501c3 Charity. Is there a way to set that up in Site link as a Charitable Donation? Can I generate a report at the end of the year for taxes showing the Donated amount?

How do I add a cut lock fee to a tenant

I'm planning to sell merchandise from our facility and I wanted to get everyone's take on what sells the best! Boxes and locks are no-brainers, but what else do people want to buy? All responses are appreciated!

We have on occasion rented to customers that are homeless. They like to try and hang on in their units all day long. Of course we stop it immediately. My question is what else can be done to resolve the issue? We know they cannot live in the units (which is a given) but what time frame would constitute loitering and have a…

What is the best way to convert a customer who thought your special was the 1st month free? I have overheard my assistant explain that it's our 2nd month that is free and only on select units, to that the customer hangs up. I don't usually have this problem, because I start talking up the customer and the facility and get…

How to add a new employee to Sitelink in myHub

Curious, Do any of the companies you work for use the texting/SMS option? If so, what do you use it for? If you use it as a reminder to get payment in, do you see a big increase in on-time payments? Thanks, 

I would like to implement the Online Rental feature. Where do I start! Pros & Cons? Thanks

Hello, I have a couple of questions regarding Lead-to-Lease. 1. We have a few online reservations made where they reserve an already occupied unit. Why is this? Are we able to disable this feature? 2. We have our reservations set at 7 days. However we have some customers reserving months out in advance. (Wants June 3rd,…

Does NH law require that interest on security deposits be issued?

So as a company all of our sites are moving our day the late fee hits back by 1 day. No big deal I figured so I went into corporate control and made the change for all sites. Now as a common sense aspect I would think that it would effect everyone going forward. I can even see how the ones that just hit that day would get…

we have an electronic reader board that we can update as much as we want and we have put a couple of different messages like "we have seven locations to serve you" or "we have moving supplies" and a joke or two, but i am having trouble with the holiday ones, do we do just the mayor holidays? do we make it simple and…

How do any of you handle the online auction procedure if the winner wants to rent his winning unit/units?

Who all uses Summit Controls for your gate access? Looks like its down across the board.

Hello everyone! This is my first time posting on here and could really use some of y'alls help! We have decided to start a bi-monthly newsletter and I am having trouble thinking of topics to include in it. Off the top of my head I have things about pests, how to pack and store items/units, and ways to deter a thief (ie:…

Just curious if it's just me that's having issues lately or has anyone else who has automated reports schedule in Corp Control no longer receiving them? They were working fine then suddenly a few days ago they quit coming in. I've double checked all the settings and nothing is changed which i'm the only one who accesses…

does Sitelink have a smartphone app? or are they planning to add one? it would save me so much time when I am out of the office. if not a full fledged version then at least to look up tenants and put notes in the account. any and all feedback would be appreciated.

I"m looking for a gate installation company - I will use Sentinel to install the key pads, but I need someone to actually build and install the gates for my facility - any recommendations? Would just my local fence installation company do the job and still be able to communicate with Sitelink? Thank you for any…