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Veteran Self-Storage Executives Launch Store Space Self Storage [press release]
ORLANDO, Fla., Sept. 4, 2018 /PRNewswire/ -- Storage industry veterans Chris Harris and Rob Consalvo launch Store Space Self Storage. In just five months, Store Space has grown to over 7 locations in Texas, Indiana, & Florida with 4 additional properties in Philadelphia scheduled to close in the next 30-days. Harris and…
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What If A Customer Refuses To Pay A Late Fee?
Our facility offers many ways to pay rent. In person, over the phone, online, autopay, drop box. We also send out invoices 10 days prior to the due date. But yet every month we get tenants who pay late and believe they shouldn't have to pay the late fee. They try to hustle their way out with stories or just get mad and say…
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AUGUST 2018 POLL: Which discount 'moves' in the most tenants for your facility?
Which discount 'moves' in the most tenants for your facility?
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SpareFoot and SiteLink Merge with storEDGE [press release]
AUSTIN, TEXAS, August 30, 2018— storEDGE, a cutting-edge technology organization, is now part of the SpareFoot and SiteLink self-storage technology family, backed by Cove Hill Partners. storEDGE brings a host of best-in-class products to the existing offerings of SpareFoot and SiteLink, including marketing websites, online…
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Show Unit as "Blue Locked" on Map View
When I am in Map View, I like to see the units that are Overlocked (show up red), Reserved (show up dark blue), Future Move out (show up orange) etc. What I am hoping you can help me with, is to add another "Report/Task" When I am looking at my Map view, to the left is a tab, "Reports" under that tab are; Overlocked,…
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Web Design
I would like to create a website for my facility. I was wondering if anyone created and managed their website or do you pay someone to do it? If you manage it yourself what web design service do you use? I would like to be able to take online payments and reserve units online also. I currently use SiteLink Merchant…
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Sitelink reports
Is there a place in Sitelink reports to view how many tenants utilize the online payment option? I see CC, ACH but no specifically for web payments.
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Sitelink Report module date not updating to current day
It seems since the last major update the report date is not defaulting to current date. We have to watch to make sure the current day is dropped in box. It is usually a day or two previous. Anyone else experienced this and is there a fix I can do on site?
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Centreforce Technology Group Wins Major Industry Award Again [press release]
BRISBANE – Centreforce Technology Group Pty has won the coveted “Service Member of the Year award” from the Self Storage Association of Australasia at the Gala Awards and presentation evening last Friday night, held in conjunction with the Annual Convention and Trade Show. Winning back in 2014, Centreforce have won 3…
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PSA to Ugly, Boring Facility Websites: It's Time to Experience Pinnacle
The Storage Group is unveiling a new, state-of-the-art website theme designed specifically for the self storage industry. What makes it so special? Check it out...
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Customer Relationship Management
Hi, I'm a big fan of sitelink software and overall think it's a great product. I'm just curious if there are any plans in the works to improve the customer relationship management aspect of sitelink? In particular, I'm referring to the notes section and documenting correspondence with customers. I realize there is an…
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autobill form
how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?
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Poll
If you were starting at a distressed facility, or just wanted to make quick improvements to boost tenant satisfaction and profitability. What is the VERY FIRST thing you would do.
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WEBINAR Q&A: Collections – Improve the Process and Lessen your Financial Impact
Below is the list of Answers to the Questions asked during the August 22, 2018 Industry Webinar by Todd Sheffer from Storage Collections and Shawn DeLuna of Collection Bureau of America. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. In the Storage Collections process, if I click “All”…
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WEBINAR 8/22/2018: Collections – Improve the Process and Lessen your Financial Impact
Collections – First Month to Bad Debt – Improve the Process and Lessen Your Financial Impact presented by Todd Sheffer of Storage Collections and Shawn DeLuna of Collection Bureau of America August 22, 2018 Want to improve the bottom line of your self-storage operation? We will discuss first party and third party…
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Anyone needing a DM caliber employee?
Not going to get into any details. But im looking to make a change in company. Would prefer to stay in Tx preferably but open to other areas. Can be a single employee or team as my wife and I both have 7 years in storage as resident managers.
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Retrieving Credit Card number
We had a tenant that moved out and was on auto-pay, however when he told us he was moving out we took out his credit card information so that we wouldn't charge him in error for new month. Is there a way to retrieve that credit card information?
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Sharing of info with other facilities ?
Does anyone else share information among the facilities near your location, I.E. rates, bad tenants, unit availability ??? I feel as though those things should not be that closely guarded because we are all in the same business, so why not be friendly about it.
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"Return" Bug while generating reports.
Sometimes I begin to generate a report, but I want to stop and do something else. When I click the return button, it doesn't return, it instead continues to generate the report anyways. Is this a bug? It's been an annoyance for a long time, and is especially bad if you have a slow computer.
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Length of Stay Report?
Hello, Is there a way to see how long each tenant has stayed? (like 1 month stays vs 6 months)?
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auto bill form
how to get forms to print after entering auto bill information
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‘Self-Storage: The Contents of Our Lives’ to take the stage Aug. 17-20 [theater promo]
The world premiere play “Self-Storage: The Contents of Our Lives,” will be staged at 7 p.m. Friday through Monday, Aug. 17-20, at the RFA Lakeside Theater, 2493 Main St., in Rangeley. The play, presented by the Rangeley Friends of the Arts, is a dark comedy about human quirks and the life choices that lead us to collect…
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Self-storage evictions point to larger crisis [article]
The discovery this week of several people living in a Dorchester storage facility is the latest indication of the housing crisis in Boston, where rents continue to skyrocket. “That just indicates the desperate nature of housing here in Boston,” said Joseph Finn, executive director of the Massachusetts Housing & Shelter…
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Receipt Numbers
How high do the SiteLink receipt numbers go??? We started with just 3 numbers for a receipt number and we are now at 4. Will it continue to just add numbers?
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Before/After pictures?
Afternoon all... just curious if anyone has any before/after pictures of a facility that was "under managed" as far as cleanliness/weeds/trash go? It's one of the topics I will be going over in our company meeting next week and the owners prefer if we don't use any of our actual sites for "Examples" to not single anyone…
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Sending Invoice
I need some help. I noticed that when I move a tenant in on SiteLink, I have to go back into Ledger Settings and check the box "Send an Invoice", why does it not automatically do that, if I forget, my tenants will not get an invoice sent to them. How can I change this?
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What does your message say?
What message are you leaving when making a collection call and how much information per your state are you allowed to leave on the message?
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SiteLink's Amird Caballero named YLG Senate member
Congratulations to Amird Caballero, Sales Executive at SiteLink! Amird was just named one of the Self Storage Association's 3 new 2019 Young Leaders Group Senate Members. The Young Leaders Group (YLG) is made up of SSA direct members (age 40 and under) interested in making a career in self storage. According to an email…
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Payment transfer
If you are operating 2 Sites, is it possible to transfer payment across 2 sites?
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Invoice Email's won't process
We have been using Email Invoice processing for many months, but for some reason, after I did the Live Update this morning, our Emailed Invoices are not going out. Error message: (X) Not Processed - Error Any Suggestions on what I can do to fix this?