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Log In History in MyHub
A few MyHub questions I'm hoping someone out there knows... Sitelink has a report that details every time the software is accessed; logging Date/time, Username, Computer Name and IP address (Reports -->Log In History). I was auditing the report, and realized that I didn't see the access from my tablet to MyHub ( MyHub…
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Gate Code entry
Upon move outs Site Link requires a gate code entry, so we just type in random numbers. We would prefer not entering any digits at all, due to accidentally imputing a duplicate code. Yes I understand that would be practically impossible, (never say never) but would prefer none if possible. Why enter a code on move outs?…
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Know any good storage spaces in Mississauga
My friend has been working in a hospital for the past 10 years as an x-ray technician. Now he wishes to start up a clinic of his own. The construction work of the clinic is in progress. He has cleared all the legal formalities for starting up the clinic. He has ordered the equipment and has also started recruiting…
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Print name of employee who processed payment on receipts
Is there anyway to have the employee name printed on the receipt when processing payments?
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Attachments to emails
How do you add an attachment to emails sent through Tenants accounts?
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Does anyone think that Sitelink will ever have online rentals
I have been looking at these apps that work with Site Link that rent unit online. I can see paying these prices for large facility but a small operator can't afford these fees. I do think this is the future of our industry. These kids these days would rather do things online than deal with a person. Does anyone think site…
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SiteLink Integrates with OpenTech’s INSOMNIAC CIA Cloud Access Control [Press Release]
Cloud-based access control streamlines gate access functions SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce a new and seamless software integration with OpenTech Alliance INSOMNIAC Centralized Intelligent Access (CIA) gate access…
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WEBINAR 9/19/2018 Become a Site Expert to Gain the Competitive Advantage
Become a Site Expert to Gain the Competitive Advantage September 19, 2018 with Sue Haviland and Jim Ferguson of Haviland Storage Services Operators rarely use all the tools they currently have at their fingertips. If you want be the leader in your market(s), it's important to gain a better understanding of the software…
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Maintaining Do NOT Rent List
Is there an easy way in SiteLink to flag tenants as Do NOT Rent? Especially with multiple locations?
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Mini-Co Moratorium
Wow! Just got this from Mini-Co. It never occurred to me to think about all those storage facilities. I can't blame Mini-Co. I'd do the same thing. HURRICANE FLORENCE MORATORIUM For
self-storage owner/operators who have facilities located in Virginia, North
Carolina, South Carolina, and Georgia, and offer one of MiniCo's…
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Angry Customers
I am absolutely dumbfounded at how many people get mad when I tell them they are not someone who is listed as allowed in the unit or get mad that they do not have their ID. A guy I had never seen before comes in and says he is accessing a storage I said let me make sure you are on the list for that storage. I look he is so…
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Hurricane Florence
Just wanted a best of luck to the Sitelink Staff and Families during hurricane Florence. Here's hoping damage and danger are as minimal as possible.
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Weed spray...and other killing studies
I totally enjoy killing weeds! I have taken over this duty from my landscaping service. I think he goes behind me anyway...LOL The one thing I dread is the wasp spraying...because they fight back! I recently figured out, if I sit in my car....can at the ready....window cracked enough to emit the stream of death...I can…
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eSign Contract questions
I am wondering if there is a way to have the customer sign the eSign contract before moving them into the storage unit. We are coming across problems such as moving them into the unit and them not ever signing the contract or getting it back to us. Would like to know if there is another option we have that will force them…
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Sitelink Online Payment
Is there a method , within the sitelink software that clients can log on to the system and pay their bill?
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Refunded credit card didn't process?
Hi everyone! I went through and processed a credit card refund (after the close day), via the NSF screen. About a week went by, and I received a call from the customer that the money was never put back on her card. I double checked the CC processor website (we use Payeezy), and it doesn't show the payment was ever…
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SpareFoot Offering Free Storage for Those Affected by Hurricane Florence
SpareFoot is donating up to $10,000 to those affected by Hurricane Florence If you or a loved one is affected by Hurricane Florence and in need of a temporary storage solution, SpareFoot would like to help. We are offering a free month of storage to anyone that has been personally affected by the storm. How to take…
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Credits
I know with Site Link you can set a credit limit for employees. Ours is $300.00, i have never reached mine yet but i have an employee who it keeps saying has reached her limit. When i check the reports it doesn't seem to me that she has used her limit or credits. So I was wondering what counts as credits?
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Office Printer
What kind of office printer does everyone use? Looking for an all in one (printer, copier, scanner & fax) and it's be nice if it had 2 separate paper trays one for letter and the other for legal paper.
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Search check number
Is there away to search a check number in sitelink to see where the check was applied to and which account? I know I can go to the tenants page and look at the receipts of all of the payments that have been made or go to the ledger setting. But I am curious if you can actually search by check number anywhere? I am new to…
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Sitelink keywords in forms for office hours?
Maybe i'm blind but i've gone over the list a few times and never recall using one in the past but is there any keyword along the lines of <Site.OfficeHours> perhaps that i'm missing? If there is not one I would think it'd be useful for those of us with multiple sites to oversee. For instance i'm revising all of our sites…
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Security System/Surveillance products
Hi All, Would love some feedback on your surveillance systems - what's worked, what hasn't. What brands have you found to be stable (or UNstable!). Any reviews for these brands: LTS or Dahua cameras and NVR? Feel free to elaborate on your wired and/or wireless experiences too. Thanks in advance!
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ACH reversal
Is there a reversal process on ACH payment if the mistake is caught before end of day is ran? It's a time consuming process to call our merchant to have them reverse it.
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ABIS Mold(HK) Technology Co.,Ltd
ABIS was founded in Shenzhen China,in 1996,adjacent to Hong Kong,has its own factory of 12,000 square meters. With the advanced facilities from Germany, Swiss and Japan, and a highly experienced design and engineering team.Servicing various markets including Automotive & Aviation, Household & Industrial, Electronics &…
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Reserving "unavailable" Unit
When our units are vacated we code them unavailable until they are cleaned and ready to rent. I have unit that is on the list to be prepped that I want to reserve for a tenant. How can I do this?
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SSA Fall Conference underway
SiteLink is back in Vegas this week attending the SSA National Fall Conference. Several team members are on-hand to answer your questions or chat about all things SiteLink.... Left to right, SiteLink team members pictured: Amird Caballero, Sales Executive; Eric Lewis, Customer Support Manager; and David McCormack, Director…
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Tenant Moved Out of Unit by mistake
Any suggestions? Tenant has two units. A move out was done on one unit by mistake. Refund applied to the other unit. I can't "undo move out" because the refund was applied to the other unit. I have contacted support. I wish there was more flexibility to correct mistakes. They happen. My only option according to support is…
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Goodbye Summer
AM I RIGHT?
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Forum Users Newly Certified! August 2018
Congratulations to all the forum users who achieved SiteLink Certified Professional status in one or more of the SCP courses. WAY to GO! The brand new myHub course received loads of new students and certifications - some users chose just that one course, and some have continued on to the myHub course after finishing the…
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More automated billing and invoicing options added to SiteLink [press release]
SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is excited to announce multiple, flexible options for processing autobill and invoicing tenants. Managers and owners can now choose the batch processing procedure that’s best for their company, including…