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The Office I Would Want if I Was a Sea Captain
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myHub Sign In
So I work for a company with multiple facilities. I have access to two of these facilities. Each time I go to log in to myHub, the log-in page refreshes instead of logging me in. This changes the site code back to what it had previously been set to. Essentially this means that I'm typing in my Site Code, User Name and…
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Can't find a VIN number for vehicles in units
I'm new to the business and going through my first ever foreclosure process. In a few of our units we have found motorcycles and ATVs that were not disclosed to us by the owners (so we have no info on them). We also have no license plates or distinguishable VIN numbers so we can't send a VTR-275 to the DMV. I'm not sure…
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Online Move In Button
Hello! Is anybody using the new Online Move In button? We would like to see how it works/looks but don't currently have the site link reservation link integrated with our website. Any help is appreciated, thanks! :)
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Skagit Self Storage
Hi! we are a new facility and are doing our first Pre Lien. Do all Preliens/Liens look the same? Can I get some examples? we are using the standard form from sitelink right now.
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Track your Lead-to-Rental Conversions with SiteLink's Lead Funnel Report
Lead Funnel Report Delivers Actionable Insights on Your Lead Management Workflow Make business decisions based on real-world data SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, is pleased to introduce the Lead Funnel report for self-storage operators.…
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SEPTEMBER 2018 POLL: What's your favorite way to learn?
There are lots of ways to take in new information–and depending on your learning style, some things work better than others. So what works for you?
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SiteLink Notes [Video]
Sitelink has several different options for notes! Learn how to get the most out of Tenant Notes, Historical Notes and Unit Notes, and discover the differences between them. https://youtu.be/_v9bUwM6EUE
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"Set & Forget" Issues
Has anyone else having issues with this new feature? I had a few of my tenants mention that they did not receive their invoice after I had set this up. I even tested it out using my own email address and there was nothing in my inbox or junk/spam. I have notified Sitelink of this issue but I was curious to see if anyone…
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Log In History in MyHub
A few MyHub questions I'm hoping someone out there knows... Sitelink has a report that details every time the software is accessed; logging Date/time, Username, Computer Name and IP address (Reports -->Log In History). I was auditing the report, and realized that I didn't see the access from my tablet to MyHub ( MyHub…
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Gate Code entry
Upon move outs Site Link requires a gate code entry, so we just type in random numbers. We would prefer not entering any digits at all, due to accidentally imputing a duplicate code. Yes I understand that would be practically impossible, (never say never) but would prefer none if possible. Why enter a code on move outs?…
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Know any good storage spaces in Mississauga
My friend has been working in a hospital for the past 10 years as an x-ray technician. Now he wishes to start up a clinic of his own. The construction work of the clinic is in progress. He has cleared all the legal formalities for starting up the clinic. He has ordered the equipment and has also started recruiting…
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Print name of employee who processed payment on receipts
Is there anyway to have the employee name printed on the receipt when processing payments?
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Attachments to emails
How do you add an attachment to emails sent through Tenants accounts?
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Does anyone think that Sitelink will ever have online rentals
I have been looking at these apps that work with Site Link that rent unit online. I can see paying these prices for large facility but a small operator can't afford these fees. I do think this is the future of our industry. These kids these days would rather do things online than deal with a person. Does anyone think site…
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SiteLink Integrates with OpenTech’s INSOMNIAC CIA Cloud Access Control [Press Release]
Cloud-based access control streamlines gate access functions SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce a new and seamless software integration with OpenTech Alliance INSOMNIAC Centralized Intelligent Access (CIA) gate access…
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WEBINAR 9/19/2018 Become a Site Expert to Gain the Competitive Advantage
Become a Site Expert to Gain the Competitive Advantage September 19, 2018 with Sue Haviland and Jim Ferguson of Haviland Storage Services Operators rarely use all the tools they currently have at their fingertips. If you want be the leader in your market(s), it's important to gain a better understanding of the software…
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Maintaining Do NOT Rent List
Is there an easy way in SiteLink to flag tenants as Do NOT Rent? Especially with multiple locations?
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Mini-Co Moratorium
Wow! Just got this from Mini-Co. It never occurred to me to think about all those storage facilities. I can't blame Mini-Co. I'd do the same thing. HURRICANE FLORENCE MORATORIUM For
self-storage owner/operators who have facilities located in Virginia, North
Carolina, South Carolina, and Georgia, and offer one of MiniCo's…
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Angry Customers
I am absolutely dumbfounded at how many people get mad when I tell them they are not someone who is listed as allowed in the unit or get mad that they do not have their ID. A guy I had never seen before comes in and says he is accessing a storage I said let me make sure you are on the list for that storage. I look he is so…
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Hurricane Florence
Just wanted a best of luck to the Sitelink Staff and Families during hurricane Florence. Here's hoping damage and danger are as minimal as possible.
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Weed spray...and other killing studies
I totally enjoy killing weeds! I have taken over this duty from my landscaping service. I think he goes behind me anyway...LOL The one thing I dread is the wasp spraying...because they fight back! I recently figured out, if I sit in my car....can at the ready....window cracked enough to emit the stream of death...I can…
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eSign Contract questions
I am wondering if there is a way to have the customer sign the eSign contract before moving them into the storage unit. We are coming across problems such as moving them into the unit and them not ever signing the contract or getting it back to us. Would like to know if there is another option we have that will force them…
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Sitelink Online Payment
Is there a method , within the sitelink software that clients can log on to the system and pay their bill?
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Refunded credit card didn't process?
Hi everyone! I went through and processed a credit card refund (after the close day), via the NSF screen. About a week went by, and I received a call from the customer that the money was never put back on her card. I double checked the CC processor website (we use Payeezy), and it doesn't show the payment was ever…
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SpareFoot Offering Free Storage for Those Affected by Hurricane Florence
SpareFoot is donating up to $10,000 to those affected by Hurricane Florence If you or a loved one is affected by Hurricane Florence and in need of a temporary storage solution, SpareFoot would like to help. We are offering a free month of storage to anyone that has been personally affected by the storm. How to take…
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Credits
I know with Site Link you can set a credit limit for employees. Ours is $300.00, i have never reached mine yet but i have an employee who it keeps saying has reached her limit. When i check the reports it doesn't seem to me that she has used her limit or credits. So I was wondering what counts as credits?
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Office Printer
What kind of office printer does everyone use? Looking for an all in one (printer, copier, scanner & fax) and it's be nice if it had 2 separate paper trays one for letter and the other for legal paper.
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Search check number
Is there away to search a check number in sitelink to see where the check was applied to and which account? I know I can go to the tenants page and look at the receipts of all of the payments that have been made or go to the ledger setting. But I am curious if you can actually search by check number anywhere? I am new to…
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Sitelink keywords in forms for office hours?
Maybe i'm blind but i've gone over the list a few times and never recall using one in the past but is there any keyword along the lines of <Site.OfficeHours> perhaps that i'm missing? If there is not one I would think it'd be useful for those of us with multiple sites to oversee. For instance i'm revising all of our sites…