Software Operations

Answers to common how-to questions about SiteLink.

Learn about recent updates to SiteLink

Me: "Sally, your debit card is being declined due to lack of funds."Sally: "Well, did you try taking it out on the 1st?"Me: "No. The 1st was a Sunday, so we attempted to take it out on the 2nd."Sally: "Well, the money was there on the 1st. It's not my fault if you didn't take it out on the 1st. I don't have any more money…

From time to time, we run a waiting list at our facility and it would be nice to be able to "flag" a customer or change them from the green color for a "lead" to maybe another color for being on the "waiting list" or designate other colors depending on the urgency for the customer. The way we are currently running our…

How does everyone handle the partial payment situation with tenants, we do not make money on promises. If a payment like that is made and nothing else is paid wouldn't you have to resend a cert letter, or re lien them ??

Does anyone have an update information letter they use? We have a few tenants who's phone numbers have been disconnected for a while and I was wondering if anyone had any kind of form for this? Thank you =)

How does everyone handle outdoor storage? It’s so hard to tell if someone moved their RV/boat out or just took it out for a small trip and will be back. Any ideas or suggestions on making it easier to figure out?

So we had a recent auction and one of the units that was sold was found to have rodent damage.. The buyer is upset because not only was there a lot of garbage (papers, boxes) in the unit, but also rat feces. The buyer now wants their money back (after going though the unit for 4 days) and is threatening to call the health…

Can someone remind me where I can change the day I would like to process my credit cards. I need to change for all tenants. Thanks.

Is there a waiting list in SiteLink? If so, can you please point me in the right direction. We are just starting to use SiteLink so I am still getting used to it!!

Hi, Lately, I was thinking of replacing my current storage shed with a new one. The reason is that my current one is overflowing with storage containers, kids toys, etc. So I need to find a good storage shed inventor in Toronto who can provide me with a storage shed which can fulfill my requirements. But the plot behind my…

Can you PLEASE add at date column to the Esign Documents List? If customer has several leases you have to look at each Esign documents to find the unit you are looking for. If there was a date column, you could look at lease date and find a lot easier.

Has anyone else noticed last couple months seems to be a long lag time in Sitelink when performing about everything? Especially when converting a lead to lease, but also just about all other functions.

When a new customert is sent the eSign Lease, the "Click Here" that allows the tenant to move through the document more efficiently loses functionality on a smartphone (this example is from a Samsung Note 9). This creates frustration for the customer and really hinders the eSign process. Has anyone found a work around to…

This is a first in 15 years, that we have a customer that can't pay her rent. She told us we can have what's in her unit. Is there a form I can use that she needs to sign? So I can skip the Lien/adv. process.

What about other non-traditional ways of garnering leads?

I just started at a storage facility and I will soon be managing a store, Ive never worked in self storage so I just need some advice on how to get my store running good and what I can do to get more business and customers.. 

On the first of the month, processed all of the tenants cards for payment, but they didnt actually run until the 6th of the month. By the cards being run on the 6th, a late charge was added to the payments. When we contacted sitelink, we were told by them that it looks like we ran the cards at 6:07 Am on Nov 6th, but there…

Beep, beep! Offering truck rentals to tenants can be a great add-on service and moneymaker for self storage owners. So owners and managers, let's hear it - do you offer moving truck rentals at your facility? Why or why not? Fire off in the comments with your experience on truck rentals and self storage.

In case you ever wanted to know how likely it is to see a UFO in your area :# ....casino.org has published an interactive map with these answers and more, plus... Did You Know? -You are most likely to see a UFO in Wyoming, where you odds are +20500. -Maryland is the state with the lowest odds of spotting a UFO - just…

How are discounts applied to customers that use the move-in functionality from the website? I'm thinking of turning it on but it seems to me that the customer won't have the ability to apply discounts but might be entitled to one. Especially a problem if the customer pays online during the move-in process. Any ideas out…

Can you store more than one credit card for processing manually?

HELP! I need to find a way to remove deleted accounts (deleted and started again due to errors) or at least find a way to NOT have a deleted account show up on a report: When sitelink was set up there was an error with the tax value that messed up a lot of the tenant accounts. Most I managed to fix, but for a few tenants…

Is it just me or is 'Saturday' missing from the reservation calendar on the SiteLink reservation page. I realize that if I turn 'move in' on then a different calendar is used that does have 7 days!! We are a new storage company (in Canada) and don't want to have people moving in on their own quit yet. We want to get…

SO I have this long standing tenant who has always had their invoices, receipts, etcetera, emailed to them. Recently however, the site link isn't wanting to email the invoices. Does anyone know why this happens and how to fix it? This tenant's mail delivery is sketchy at best.

Tenants spend time in the facility with their unit, but at what point does "organizing" the unit become "loitering" in the facility ?

We are running into a couple instances where an auction made more than what the tenant owed, and the state law states the overage must be returned. How do you handle this in SiteLink? Ledger adjustments are making the accounting difficult. We usually put it through Merchandise as Auction Proceeds, then credit the account…

From The Pennsylvania Record: Philly woman says self-storage facility failed to mail her rental bills and auctioned her possessions Tell us your thoughts on this lawsuit!

How do you set the date on autodebit when the payment is before rent is charged?

This is probably a Site Link question, but ill ask here first. We recently added online payment through our website. Our Electronic check payment program (Profituity) requires we submit and then commit ACH payments. But if a tenant applies it after hours through the online system, does it still need to be committed on the…

Can someone please tell me how to change the gate code for employees