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Automatic Billing - Multiple Unit Tenanat
When entering card or ACH info in Automatic Billing for a tenant with multiple units why doesn't it update the other units? Or at least warn that they have multiple units and will need to be entered manually in the others? Thanks
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What is included in Lien amount
When a lien is placed do you include the currents month rent even if it is not late? Our rent is due on the 1st of the month and liens are placed after 30 days of non payment which include the current months rent, late fees for previous months rent and Lien notice fee. My understanding is the lien amount is the total due…
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Form Setup / Formatting question
I wanted to add our Sales Policy to the bottom of our printed/emailed Sitelink receipts; I added the text to the existing receipt form in Setup. My problem is I don't know how to keep the text "pinned" to the bottom of the page. I can get it close, but it still prints around 3 inches up from the bottom; if I space it all…
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WHAT’S SO SPECIAL ABOUT THAT SPECIAL?
Your special should be engineered to win your ideal customer. You are missing out on a huge marketing opportunity if your offer is too similar to the competition. If everybody is offering a similar special, is it really that special? More so than pricing, the opportunity of a special is to stand out from nearby…
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Certification
I have completed the Operations Certification. Are there additional levels? If so, where do I find them? Thanks!
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ACH- How to delete a pending transaction from the Ready To Submit screen
Tenant was set up on auto pay ACH 1st of month for October payment. A few days later I notice tenant logged on to website and processed another ACH payment that was applied to November. I sent email saying she had set up the auto pay feature when she logged on to pay September so the October payment was processed 10/1 and…
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SiteLink Adds Out-of-the-Box Online Rental Options to Web Template & SiteLinkStore [Press Release]
Easy, no-cost setup with simple Move-In button SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, is excited to announce new, free online move-in features for Web Edition customers. Highlights * The popular SiteLink Web Template now includes online rentals *…
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3 Ways Self-Storage Units can help Your Business [Article]
Business owners can benefit from the use of a self-storage unit for their business in numerous different ways. Whether you need extra space for your business run smoothly, want to keep additional inventory out of sight or you simply want to be able to save on the expense of owning a warehouse to put that money saved…
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invoices again
is it possible query invoices in general not specific to a client, potentially printing invoices generated from a date range or that have charges from a date range or a specific line item.
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Who uses the SiteLinkStore Website??
Pros and Cons to using the SiteLinkStore Website? I would like to update my website and just seen that SiteLink has this option.
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Online Move-Ins [Video]
https://youtu.be/nYh4IlrtUV4
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Clearing Default Gate Codes from Tenant and Reports
When entering a new tenant, Gate Code is Automatically Generated. "Make Random Gate Code" (green field, required) Can we set up a preference that does Not require or generate Gate Codes? We have not had Gate Code access in the past, but now, with our new Climate Controlled Units, we will be creating individual 4 digit door…
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Automatic Settings
Last week we suddenly began to receive copies of every tenant transaction in our Outlook Inbox - copies of payment receipts, etc. We have no idea how this happened, we do not need copies of hundreds of payment receipts in our Inbox!!
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Forum users newly certified! September 2018
September was a very busy back-to-school month in SiteLink training! We had lots of forum users enroll and get certified in all or just 1 or 2 of our courses. The SiteLink myHub class is getting lots of great feedback! Have you taken it yet? Remember, you can take any of our courses in any order you like, so if you just…
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Climate Controlled Facility
Well, it's almost 3 years since we have moved into Richmond hills. Finally finishing the project and going back hometown is a great feeling. After all that time, I have great memories in this place which stays quite close to me. As I am moving back to my town after a long time I have a lot of things to move from Richmond.…
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DL Scanner
Hello Sitelink Peeps - Has anyone had good luck with a particular make/model of an ID/DL scanner? I have a regular printer scanner but am looking for something compact that I can simply feed through. Thanks. B)
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Who uses Sitelink stand alone edition?
Anybody using the Stand Alone Edition of Sitelink?
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Leading Self-Storage Online Auction Site Added to SiteLink Marketplace [press release]
StorageTreasures now integrated with SiteLink Management Software SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce a new technology partnership with top self-storage online auction site StorageTreasures.com via SiteLink’s seamless API…
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The Office I Would Want if I Was a Sea Captain
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myHub Sign In
So I work for a company with multiple facilities. I have access to two of these facilities. Each time I go to log in to myHub, the log-in page refreshes instead of logging me in. This changes the site code back to what it had previously been set to. Essentially this means that I'm typing in my Site Code, User Name and…
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Can't find a VIN number for vehicles in units
I'm new to the business and going through my first ever foreclosure process. In a few of our units we have found motorcycles and ATVs that were not disclosed to us by the owners (so we have no info on them). We also have no license plates or distinguishable VIN numbers so we can't send a VTR-275 to the DMV. I'm not sure…
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Online Move In Button
Hello! Is anybody using the new Online Move In button? We would like to see how it works/looks but don't currently have the site link reservation link integrated with our website. Any help is appreciated, thanks! :)
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Skagit Self Storage
Hi! we are a new facility and are doing our first Pre Lien. Do all Preliens/Liens look the same? Can I get some examples? we are using the standard form from sitelink right now.
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Track your Lead-to-Rental Conversions with SiteLink's Lead Funnel Report
Lead Funnel Report Delivers Actionable Insights on Your Lead Management Workflow Make business decisions based on real-world data SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, is pleased to introduce the Lead Funnel report for self-storage operators.…
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SEPTEMBER 2018 POLL: What's your favorite way to learn?
There are lots of ways to take in new information–and depending on your learning style, some things work better than others. So what works for you?
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SiteLink Notes [Video]
Sitelink has several different options for notes! Learn how to get the most out of Tenant Notes, Historical Notes and Unit Notes, and discover the differences between them. https://youtu.be/_v9bUwM6EUE
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"Set & Forget" Issues
Has anyone else having issues with this new feature? I had a few of my tenants mention that they did not receive their invoice after I had set this up. I even tested it out using my own email address and there was nothing in my inbox or junk/spam. I have notified Sitelink of this issue but I was curious to see if anyone…
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Log In History in MyHub
A few MyHub questions I'm hoping someone out there knows... Sitelink has a report that details every time the software is accessed; logging Date/time, Username, Computer Name and IP address (Reports -->Log In History). I was auditing the report, and realized that I didn't see the access from my tablet to MyHub ( MyHub…
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Gate Code entry
Upon move outs Site Link requires a gate code entry, so we just type in random numbers. We would prefer not entering any digits at all, due to accidentally imputing a duplicate code. Yes I understand that would be practically impossible, (never say never) but would prefer none if possible. Why enter a code on move outs?…
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Know any good storage spaces in Mississauga
My friend has been working in a hospital for the past 10 years as an x-ray technician. Now he wishes to start up a clinic of his own. The construction work of the clinic is in progress. He has cleared all the legal formalities for starting up the clinic. He has ordered the equipment and has also started recruiting…