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Taxable rent vs Nontaxable on Daily Deposit
Does anyone have a solution for the Daily Deposit report to separate "Rent" taxable & non taxable? I have to manually add all the taxable payments from the detailed part of the report, subtract the tax, and then subtract that amount from the "Rent" to be able to separate taxable/non-taxable and enter it in Excel. Any…
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California lien processes / schedule
Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…
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Today's Dilbert
Is it bad that I can relate to that? I actually used to book my travel away from office hours so I wouldn't be taken away from being available to cover stores and help staff until they told me I could no longer claim travel hours. Guess who suddenly learned to travel during work hours only even if it meant extended trips.
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We Made It!
I guess this little forum here has made it to the big leagues. I mean what is it, once a week it gets spam posts about random junk now a days?
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Sitelink pay online link
Afternoon all, I was going to call sitelink to get some direction but they're closed for their annual holiday party.. that we weren't invited to! :( lol We just made the switch to sitelink and i'm trying get our web team to switch our pay online links to go to sitelinks login screen instead of uhauls, the problem is where…
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Invoicing
Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.
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Form Editor suggestion
Is it a possibility that the same keyboard commands that work in Word could be incorporated into the Form Editor? As an example I just got done typing up a new form and have certain sections that I prefer to be bold. Normally I would just hit control-b real quick as I'm typing to bold the next section until I hit control-b…
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Customer is paying for several months with a discount
How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.
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Moving in Previous Customers Who Left With Unpaid Charges
I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next…
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Golf Cart Facelift!
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Rental Rate Increase Forms.
When issuing a rental rate increase form is there any way SiteLink can automatically display when the tenants last rate increase was and for how much? We have been having to do it manually for sometime so having it automatically will cut down time severely. Thanks,
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Having some fun with our social media for holidays
The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member..
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Credit Card Processing
Does anyone use Square as a credit card processor? If so, have you had any problems taking payments considering SiteLink doesn't integrate with it yet?
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Cash Shortages
How are cash shortages handled in your office?
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Signing Off From Forum & Welcome New Community Managers
Hi everyone, Just letting you all know I'll no longer be Community Manager for StorageForum starting today. I leave you in very good hands with your new forum admins @Jana_Community and @Jessica_Community. Please welcome them, and feel free to continue posting, asking questions and telling stories as always! I will truly…
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SMS/Text Messaging Pro's/Con's
Which SMS/texting service do you use? I see that Sitelink is partnered with SMS Resources, Twilio or Clickatell. Can you tell me what the pros and cons are with these companies. Do you feel this service is beneficial to your facility?
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how to process the cut lock notice?
i need to process some cut loxk notice but Im not to sure I will like to ge help
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Walkthru order setup
Maybe i'm just hating the tedious aspect of it but anyone else feel that the ability to select a group of units in the walk thru order setup screen and be able to "flip" them in order would be nice? I know you can select multiple units and move them but not flip them that I can find. Example if needed is say you have units…
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Merchandise price change report?
Afternoon all... Maybe i'm mistaken but isn't there a report that shows if someone logged in and made changes to the pricing of merchandise? I thought I have seen this before but going through reports right now looking for when the last changes were made I can not find anything reporting as such. With everything that's…
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Forum users newly certified November 2018!
Congratulations to all forum users for earning certifications in one or more of our popular SiteLink Certified professional courses! Looks like many of you are taking advantage of our latest course in SiteLink myHub. We are always pleased to offer training in the latest SiteLink features! For even more training and answers…
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NOVEMBER 2018 POLL: What size unit rents best at your facility?
What size unit rents best at your facility?
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Mystery shoppers
Just curious as I just finished with a potential site buyer doing the usual sneaky sneak as a customer and I always find it hilarious... Does anyone else ever toy with people when you see through their cover story? I've always had fun with the things I will say or how I steer the conversation when I know it's a mystery…
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Step by Step Starters info
Do we have anything that is a guide for new managers that gives a step by step? Almost like the certificate trainings?
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How many tenants?
Is there a way in Site Link to see how many individual tenants you have?
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Tenants with no lease
My company purchased a storage facility recently and we discovered a few tenants with no signed lease on file. Some of them are good tenants and I should be able to get them to sign a new one. But one tenant that has no lease also has a large unpaid balance and has not responded to any of our attempts to contact him. How…
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MyHub Timeout
Hello, Does anybody have problems with MyHub timing out in between move ins? Is there a way (like in web edition) to change the amount of time a user has before it times out? Thanks for you help! :)
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On Demand Invoice?
Invoice generation is not an option in Company ==> Forms. Can an invoice be generated on demand for a tenant?
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License Plate / VIN searches
Morning everyone... just curious before I start googling around to see what I can find if any of you have any recommendations for a website to look up vehicle information via plate/vins? With my old company we used to send any inquiries to our auctioneer and he would search them for us but i've never looked into it myself…
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Happy Thanksgiving
Wishing all our fellow Storage Facility operators and Storage Forum Peeps a very Happy Thanksgiving!....
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WEBINAR Q&A: Best Practices for Operational Audits using SiteLink
Below is the list of Answers to the Questions asked during the November 14, 2018 Support Webinar with Sue Haviland of Haviland Storage Services and James Renouf of SiteLink. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How long should an audit take? A. A typical, straightforward…