-
Customer is paying for several months with a discount
How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.
-
Moving in Previous Customers Who Left With Unpaid Charges
I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next…
-
Golf Cart Facelift!
-
Rental Rate Increase Forms.
When issuing a rental rate increase form is there any way SiteLink can automatically display when the tenants last rate increase was and for how much? We have been having to do it manually for sometime so having it automatically will cut down time severely. Thanks,
-
Having some fun with our social media for holidays
The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member..
-
Credit Card Processing
Does anyone use Square as a credit card processor? If so, have you had any problems taking payments considering SiteLink doesn't integrate with it yet?
-
Cash Shortages
How are cash shortages handled in your office?
-
Signing Off From Forum & Welcome New Community Managers
Hi everyone, Just letting you all know I'll no longer be Community Manager for StorageForum starting today. I leave you in very good hands with your new forum admins @Jana_Community and @Jessica_Community. Please welcome them, and feel free to continue posting, asking questions and telling stories as always! I will truly…
-
SMS/Text Messaging Pro's/Con's
Which SMS/texting service do you use? I see that Sitelink is partnered with SMS Resources, Twilio or Clickatell. Can you tell me what the pros and cons are with these companies. Do you feel this service is beneficial to your facility?
-
how to process the cut lock notice?
i need to process some cut loxk notice but Im not to sure I will like to ge help
-
Walkthru order setup
Maybe i'm just hating the tedious aspect of it but anyone else feel that the ability to select a group of units in the walk thru order setup screen and be able to "flip" them in order would be nice? I know you can select multiple units and move them but not flip them that I can find. Example if needed is say you have units…
-
Merchandise price change report?
Afternoon all... Maybe i'm mistaken but isn't there a report that shows if someone logged in and made changes to the pricing of merchandise? I thought I have seen this before but going through reports right now looking for when the last changes were made I can not find anything reporting as such. With everything that's…
-
Forum users newly certified November 2018!
Congratulations to all forum users for earning certifications in one or more of our popular SiteLink Certified professional courses! Looks like many of you are taking advantage of our latest course in SiteLink myHub. We are always pleased to offer training in the latest SiteLink features! For even more training and answers…
-
NOVEMBER 2018 POLL: What size unit rents best at your facility?
What size unit rents best at your facility?
-
Mystery shoppers
Just curious as I just finished with a potential site buyer doing the usual sneaky sneak as a customer and I always find it hilarious... Does anyone else ever toy with people when you see through their cover story? I've always had fun with the things I will say or how I steer the conversation when I know it's a mystery…
-
Step by Step Starters info
Do we have anything that is a guide for new managers that gives a step by step? Almost like the certificate trainings?
-
How many tenants?
Is there a way in Site Link to see how many individual tenants you have?
-
Tenants with no lease
My company purchased a storage facility recently and we discovered a few tenants with no signed lease on file. Some of them are good tenants and I should be able to get them to sign a new one. But one tenant that has no lease also has a large unpaid balance and has not responded to any of our attempts to contact him. How…
-
MyHub Timeout
Hello, Does anybody have problems with MyHub timing out in between move ins? Is there a way (like in web edition) to change the amount of time a user has before it times out? Thanks for you help! :)
-
On Demand Invoice?
Invoice generation is not an option in Company ==> Forms. Can an invoice be generated on demand for a tenant?
-
License Plate / VIN searches
Morning everyone... just curious before I start googling around to see what I can find if any of you have any recommendations for a website to look up vehicle information via plate/vins? With my old company we used to send any inquiries to our auctioneer and he would search them for us but i've never looked into it myself…
-
Happy Thanksgiving
Wishing all our fellow Storage Facility operators and Storage Forum Peeps a very Happy Thanksgiving!....
-
WEBINAR Q&A: Best Practices for Operational Audits using SiteLink
Below is the list of Answers to the Questions asked during the November 14, 2018 Support Webinar with Sue Haviland of Haviland Storage Services and James Renouf of SiteLink. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How long should an audit take? A. A typical, straightforward…
-
For the first time, SiteLink is going to Kentucky.
Jennifer Aalfs is traveling to represent SiteLink at the Annual Show. This is a great opportunity for storage owners, operators, and managers to network. Meet with vendors and learn about the latest happenings in the state. Stop by our booth and say Hello. For more information click here.
-
Self Storage Tenant Insurance
Has anyone used one of sitelink marketplaces tenant insurance providers before? And if so what there experience has been like working with any of those companies? If anyone has an particular recommendations I would love to hear them. Thanks
-
Web Edition Only Void
If a void was intended to be done and it was only done through Web Edition, is it necessary to process the void through the Credit Card Processor too?
-
WEBINAR 11/14/18: Best Practices for Operational Audits using SiteLink
When was the last time an audit was completed at your facility? Don't miss this webinar! Best Practices for Operational Audits Using SiteLink November 14, 2018 at 2:00 PM EST with Sue Haviland of Haviland Storage Services and James Renouf, SiteLink Corporate Trainer This webinar will be hosted by Sue Haviland, one of the…
-
This Crazy Self-Storage Facility in Denmark Won an Architecture Award
What do you guys think? Personally, I'd love to know how they move people in! Here's a view from the front: And here's a picture of the back of the facility:
-
Email Move out Receipts
Can anyone help in regards when a tenant moves out, we can send them an email receipt at the time of move out. Thanks
-
Adding photos
I noticed that when I try to add more than 2 or 3 photos, Sitelink shuts me down. If we are to merge with online auction platforms, which most require more than 2 pictures, we have to be able to put them there, obviously requiring more data storage capability. Does Sitelink have an ETA on this upgrade?