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Locking out at Gate on Move In
I have talked to support about this. And I have researched everything my two assistants have done on the move ins. As well as try to look at video and zoom in on monitor. Has happened about 6 times in the last year. From what I can tell if you are looking at the Ledger page and accidentally click in any area near Lock Out…
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Evicting A Tenant
We are new to the storage world. We are in Washington State and want to just ask other fellow facilities how do you evict a tenant. We have a tenant who makes staff VERY uncomfortable and we have come across some new news that the customer is known with the law and isn't who he seems to be. He stayed in his unit the first…
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Reminder: Holidays bring out the thieves
Just a friendly PSA, holidays always tend to be when thieves get the boldest it seems. We just spent half the day tracking down a xmas eve one here. Was doing my walkthru when a customer asked for assistance as their keys weren't opening their lock, so I tried assisting them to get it open but none of the keys were working…
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Doorking And Sitelink
Has anyone here got experience of using Doorking along with sitelink web edition? I am looking into setting up vender codes through doorking as anyone in sitelink has to have a unit associated with them for their access code to work. If it is indeed possible, are there any conflicts between the two programs?
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Changing reservation tenant after reservation fee is paid
Hello, I made this account to ask this specific question. I have a reservation that has been made by a customer who is also an existing tenant. Is there a way to change the individual that the reservation is made under after it is made? In other words, to edit the reservation into the existing tenant's name? I go into…
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Updating forms in SiteLink
I'm updating some forms in SiteLink, specifically putting in a new lease. I've been given the form in Microsoft Word - it has a 4 frame table on the first page (looks good - very neat). I converted the MS Word format to Rich Text Format (RTF) to be put in SiteLink. When viewing the new RTF form, it looks the same, but when…
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Lease Termination Letter
Does anyone have a Lease Termination Letter besides the one in Sitelink?
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Lease Termination Letter
Does anyone have a Lease Termination Letter besides the one in Sitelink?
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Sitelink down for everyone else as well?
Had one of my sites call up with an issue and in the middle of being remoted in to their PC to show them what to do sitelink quit responding. Tried it on our end at this site and it's down as well as myhub login. Anyone else unable to load?
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Waiting List instead of Reservation?
We are currently 100% Full. I'd love to have the option to show "Be Added to Waiting List" rather than the "call or reservation" button on our website. I've used wordpress to build our website. Does anyone know of a reservation system plugin that integrates with Sitelink? I don't think Sitelink offers the waiting list…
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sell keyboards that were mistakenly bought
Hi, my owner bought 2 keypads for the Digigate system and unfortunately they are not the right ones. We use the Digigate 700, but, he purchased the Digigate 700LX Classic keypads. Sadly they cannot be returned. I am posting asking if anyone know a place that buys this type of keypad. Thank you for reading my post.
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Gate software/system
I had a power surge, messing up current gate system. I am looking for a replacement system for Digigate, hoping for nicer customer support, and ease of part ordering etc. Any recommendations? I use SiteLink of course for software. Thank you and Happy New Year!
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Gate Access Code Posted online
Sitelink post the tenant's access code on-line when you go to the pay online section. This turned out very bad for a tenant when his newly x-wife was able to get the tenant's new gate access code because she was the one to pay the bills online. Her and some of his x-friends came and cleaned out all his tools and equipment.
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Is there a way to generate a E-sign Lease without moving the tenant in Sitelink?
I have had customers from out of state rent units over the phone and we email them the E-sign Lease. I was wondering if there was a way to send a Lease without having to move them in the system? I've had several customers call early and I send them the lease but they end up cancelling. There's no way of deleting the…
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Form Editor Help Please......
Can someone please help me with making changing on HTML forms. I have tried and tried to change the sizes of the two boxes at the top of the page. I'd like to make the left box wider on some forms and on some I'd like for it to go completely across the page. I know that the right box would need to be deleted but I can't…
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30 day notice to terminate
We have a tenant we gave a 30 day notice to due to unsanitary conditions kept in and outside of his unit. He has until December 7th at 6pm pst to vacate. He has not showed up yet at all to move. We live in California does anyone know if we then have to go through prelien and lien procedures because he is current or if it…
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Taxable rent vs Nontaxable on Daily Deposit
Does anyone have a solution for the Daily Deposit report to separate "Rent" taxable & non taxable? I have to manually add all the taxable payments from the detailed part of the report, subtract the tax, and then subtract that amount from the "Rent" to be able to separate taxable/non-taxable and enter it in Excel. Any…
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California lien processes / schedule
Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…
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Today's Dilbert
Is it bad that I can relate to that? I actually used to book my travel away from office hours so I wouldn't be taken away from being available to cover stores and help staff until they told me I could no longer claim travel hours. Guess who suddenly learned to travel during work hours only even if it meant extended trips.
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We Made It!
I guess this little forum here has made it to the big leagues. I mean what is it, once a week it gets spam posts about random junk now a days?
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Sitelink pay online link
Afternoon all, I was going to call sitelink to get some direction but they're closed for their annual holiday party.. that we weren't invited to! :( lol We just made the switch to sitelink and i'm trying get our web team to switch our pay online links to go to sitelinks login screen instead of uhauls, the problem is where…
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Invoicing
Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.
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Form Editor suggestion
Is it a possibility that the same keyboard commands that work in Word could be incorporated into the Form Editor? As an example I just got done typing up a new form and have certain sections that I prefer to be bold. Normally I would just hit control-b real quick as I'm typing to bold the next section until I hit control-b…
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Customer is paying for several months with a discount
How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.
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Moving in Previous Customers Who Left With Unpaid Charges
I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next…
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Golf Cart Facelift!
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Rental Rate Increase Forms.
When issuing a rental rate increase form is there any way SiteLink can automatically display when the tenants last rate increase was and for how much? We have been having to do it manually for sometime so having it automatically will cut down time severely. Thanks,
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Having some fun with our social media for holidays
The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member..
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Credit Card Processing
Does anyone use Square as a credit card processor? If so, have you had any problems taking payments considering SiteLink doesn't integrate with it yet?
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Cash Shortages
How are cash shortages handled in your office?