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Trying to get that last tenant to leave before closing...
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Change rate increase date
I mistakenly have the rate increase set for June and it needs to be July. Is there an easy way to change this on all units at once?
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Signing off from StorageForum temporarily
Hey StorageForum users! Just wanted to let you know that I will be taking a break from monitoring the forum and be offline on maternity leave starting March 6 and returning end of May. In the meantime, feel free to reach out to @Eric_Lewis or @Jessica_Community with any questions, comments, or concerns you may have. :)
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A Spring Cleaning Checklist For People Too Busy to Spring Clean [Blog]
Along with a big change in weather, spring offers a fresh new start and positive changes. Spring cleaning is a great way to get organized and improve your home’s look and feel. If you’re looking to do some spring cleaning of your own, you may be wondering how long it takes to properly clean. Well – it depends on your own…
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Climate Control
Hi Guys - Seriously considering putting up a climate control building. I'm wondering what the pros/cons are. Things to avoid? Things that work best? Thanks.
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things That I Am So Tired Of
I have only been in self storage since October 2014. I have never been involved in a business that is so rooted in cut throating. Managers are calling other facilities acting lick they are concerned customers. They start by asking what is the rate on your 5x10s, next thing you know they wanna talk about 10x20s. I hung up…
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Is there no Contents Report/Tax Reports????
Sitelink tech support has been absolutely no help since their big merge with Sparefoot so I'm reaching out here. One of our properties in Texas is primarily boat/rv storage. In Texas we are required to charge a sales tax on vehicles. As I'm doing an audit, to be sure we are charging tenants tax that need tax I am wanting…
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white
Tenant received 3 month free rent. How do I change it so he will start getting charged
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What is the best method?
How do you go about getting reviews from customers? What are some ways that you persuade your customers to leave reviews? We have been told many things by different people and from my understanding we are not supposed to ask and we are not supposed to offer anything for leaving a review. I would send the link in our…
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Gate Controller
Anyone using the INSOMNIAC CIA gate controller? How do you like it Pro's/Con's? Or what cloud base controller are you using? Thanks
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Job opening
Looking to fill a spot asap, can be part or full time. Sitelink software / budget truck rentals. If you or anyone you know are interested send me a message. In Vegas thru the day then after that can do video chats.
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Auto Pay Card expiration date notices
We run on anniversary date here, but my sister properties run on the 1st of the month, I want my expiration date letters to auto populate 30 days before the anniversary date, not 30 days before the 1st. Is this possible? I was told by my admin that he couldn't change it for my location. I think he can, but didn't want to…
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Receipts for online payments
We are using SL websites and have it set up for online payments. I have a tenant that says she is not getting a receipt or confirmation after making her payment. Is there a fix so she will receive confirmation or is this just how it is?
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Multiple Units Online Payments
When a tenant pays online with multiple units do they have to process each payment separately? I have several tenants with multiple units and there have been issues not paying all of them or commenting it is a pain to have to go through the payment process multiple times. This seems to be with ACH payments?
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Reversing an NSF reversal?
Hello. So I was under the impression that the only way to reverse a payment was via NSF reversal (without all the NSF stuff checked). I reversed a credit card transaction today, but it is still showing up on my ledger as a processed payment, and it is still showing up on the website. I attempted to void the receipt and now…
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Thoughts on Stamp Collecting
Came across this op-ed on stamp collecting: Stamped out in the internet age Anyone seen a stamp collection in a unit lately? There doesn't seem to be much interest in hobbies like this anymore...
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Denial of access - Gate lockouts / overlocks question
So another fun question for the Californians here as I found another forum talking about it but that was back in 2013 for the last post and I know laws change over time. I'm awaiting the owner to give me the login to the CSSA webpage so I can find some more official documents to go off of but what is your experience with…
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New Computer
How do I download the Sitelink Software, We had a computer crash and I cannot find the download and I am not getting a link sent. The Original link I was sent years ago is no longer valid. I guess I am either looking in the wrong area or it is just something that I cannot get.?.?.?. My facility has been down for 2 days now…
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People Watching...
I've noticed a trend. The hotter it gets in Texas, the more dangerous the packing/unpacking. It seems lately that boxes and totes are haphazardly tossed around like so much fluff by the wind. They throw items into the unit...no stacking. Then, when they come to find something in their unit, that has no rhyme or reason to…
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Online rentals and esigning tips
The company I work for will be going paperless in the next week or so, as well as doing online rentals, i have been watching the training videos from sitelink to get an idea of it all, but i wanted to ask you guys if you have tips or certain things to look out for, as well as maybe telling me what was the hardest things to…
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2FA integration?
Owner of the company... would benefit from a PCI compliant 2 Factor authentication system, considering he has 3 base passwords he can remember. His current password for SL is... not secure. Does anyone know of a PCI compliant solution to this situation? I am aware of password managers(I use Lastpass), but I'm wondering…
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Okay - How often does this happen to you?
Me: "Sally, your debit card is being declined due to lack of funds."Sally: "Well, did you try taking it out on the 1st?"Me: "No. The 1st was a Sunday, so we attempted to take it out on the 2nd."Sally: "Well, the money was there on the 1st. It's not my fault if you didn't take it out on the 1st. I don't have any more money…
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Making Lead to Lease more user friendly/interactive
From time to time, we run a waiting list at our facility and it would be nice to be able to "flag" a customer or change them from the green color for a "lead" to maybe another color for being on the "waiting list" or designate other colors depending on the urgency for the customer. The way we are currently running our…
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Partial Payments
How does everyone handle the partial payment situation with tenants, we do not make money on promises. If a payment like that is made and nothing else is paid wouldn't you have to resend a cert letter, or re lien them ??
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Update Information
Does anyone have an update information letter they use? We have a few tenants who's phone numbers have been disconnected for a while and I was wondering if anyone had any kind of form for this? Thank you =)
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Outdoor Storage
How does everyone handle outdoor storage? It’s so hard to tell if someone moved their RV/boat out or just took it out for a small trip and will be back. Any ideas or suggestions on making it easier to figure out?
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If a unit is sold at auction and rat feces/damage is found, can the buyer dispute the purchase?
So we had a recent auction and one of the units that was sold was found to have rodent damage.. The buyer is upset because not only was there a lot of garbage (papers, boxes) in the unit, but also rat feces. The buyer now wants their money back (after going though the unit for 4 days) and is threatening to call the health…
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Credit Card Auto Pay
Can someone remind me where I can change the day I would like to process my credit cards. I need to change for all tenants. Thanks.
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waiting list
Is there a waiting list in SiteLink? If so, can you please point me in the right direction. We are just starting to use SiteLink so I am still getting used to it!!
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Please suggest me a good storage shed provider in Toronto?
Hi, Lately, I was thinking of replacing my current storage shed with a new one. The reason is that my current one is overflowing with storage containers, kids toys, etc. So I need to find a good storage shed inventor in Toronto who can provide me with a storage shed which can fulfill my requirements. But the plot behind my…