Software Operations

Answers to common how-to questions about SiteLink.

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Maybe i'm overlooking a simple thing or a setting in another section but we have a site in Nevada and the manager was just going over our lease with me over the phone and he pointed out his customers are only being charged $20 late fee's and not the $20 or 20% that NV says can be done. When I went in to sitelink - tenant…

Hola, alguien pudo utilizar con exito SiteLink sin la necesidad del uso de un segundo software para la parte contable de la empresa, hace años que lo vengo buscando pero nunca encontre un integrador que de esa facilidad y trabajar con dos software me parece antiproductivo. Saludos!

For those of you who rent parking spaces (auto, trailer, boat, RV) how far in advance can a tenant reserve them - 30, 60, 90 days? Do you take a reservation fee - refundable or nonrefundable? Any other details welcomed. Thanks. 

Opportunity opening for resident Manager(s) in Cheyenne, WY. Please respond to mynes308.tm@gmail.com

I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is…

SiteLink software has been around a long time and has grown over the years. How long have you been using SiteLink? Maybe you remember when myHub or Web Edition first launched. Feel free to add a comment too!

I know this is out there, but I'm looking for a report that says the amount of move ins/move outs/transfers each employee has done for a given month?? Anyone know where it is at?? 

WE HAVE A TENANT WHO WE WILL NOT BE RENEWING HIS LEASE. HAS ANYONE HAD PROBLEMS GETTING A TENANT OUT OF A UNIT AFTER TERMINATION?

Ok it's nice having software updates but when did it change from telling us what was GOING to change to only telling us what has already changed? In the past anytime one of these notices would come out I could click the link and read about all the new features/changes that were coming with the new update and know what to…

Just getting in for the day today so not sure if it is still happening but did anyone else have Sitelink freezing up on them randomly for 30 secs or so at a time yesterday? We had 3 computers, a desktop and laptop here and a desktop at another site I talked to yesterday all experiencing the same issue out of nowhere.

How can I find 'Rent Last Change'? I have 14 units between 12-18 months and 5 units between 18-24 months that is showing never got their rent got changed. How can I track these few units out of our 1076 units :neutral: Thank you in advance.

Just opened our first site 5 weeks ago. I'm afraid i am not the best computer person, but i'm 28 not 98 so i'm not completely useless with them. But I am finding sitelink very confusing! Anyway - here is just one of probably many future questions: Whenever I open the payments screen and make a change, to exit the screen…

Hi, I have a vehicle in lien status in my RV space. According to my operations manual I have to check with the DMV to see if there are any lien holders before I sell it at auction, however I want to know if I also have the option of just having it towed and let the owner deal with the tow yard for impound. I am in…

Good Day All, Do any of you use the Sitelink icons (smiley face, red star, black star, etc.), and if so what do you use them for? 

We had a search warrant served on a tenant yesterday and the unit was emptied out by the police. What do I do now? I have dealt with search warrants in the past but they never found anything before. This time, it was emptied out completely. (Illegal weapons- lots of them!!!) The tenant had only been here for 2 weeks. I'm…

Has anyone began using the new TXSSA E-Sign rental agreements? How do you like them? Trying to get prepared because I know Bluemoon will end soon.

Good Day Everyone, I am curious as to how your facilities handle auto-payment? 1. Is it optional? Do they have to sign off a specific form? 2. Is it mandatory with the option to opt-out? 3. Can you accept auto-payment adjustments over the phone? 4. Is it strictly mandatory, with no option to opt-out? Thank you, 

I am still new and getting the hang of storage life. Recently while checking units, I discovered a cut lock. I notified the tenant and she came to see what was missing. All she said was a few clothes and a pair of shoes, but that is all. No other units were tampered with. She also stated she got scared and had to leave…

Hey everyone :) im new to the storage world! I recently started last week, I have ZERO training but ive been going over the demo and ive got a pretty good hang of things. I took a payment today for someone who has two units, I ended up taking two separate payments one for each unit. My question is if I were to take just…

What do you or your facility do to avoid the tedious auction process? How do you make sure everything is legal and correct so you won't run into problems? Everyone has their own way of running that process.

I recently was promoted to Facility manager from assistant manager here at my facility in Texas. I feel as if I was never properly trained in the marketing department but they expect me to do it as if I am an expert. We are needing rentals and I am wondering if anyone could give me any tips and tricks in the marketing…

Just curious if anyone else had their login used at an odd time when the system updated on the 10th? I always check login history at our site to make sure people are coming to work on time when i'm off and it showed me logging in at 1:40AM on the 10th from our store PC and IP. Now I love my field of work but i'm not coming…

Ope!

So, I'm trying to make our SiteLink map more accurate. Is there a way to select multiple units instead of just one at a time to move around after they've already been placed on the map one Thank you

Is there a way to delete an invoice once the daily sale has been closed? I have a client who waited until after the monthly invoice was sent out to request an invoice for a year.. now we give a 10% off for those who pay the year in advance. I have tried to create a manual invoice but it will not let me give the discount to…

Is anyone else experiencing lengthy lag times while processing cards? It did it to me yesterday and is still going on today. It usually only takes a couple seconds to approve or decline, but I have been waiting up to nearly 20+ seconds for each walk-in card payment.

This week I noticed something that I hadn't before. I had not seen a credit note that gets issued by site link when transferring from original unit for the rate the customer has been paying historically. Example: While moving a customer from unit A, paying $150 on the day the payment is to be taken. As I understand this,…

I am an owner who really likes my company and clients. I like my job and going to work. My problem is finding a relief manager for the few weeks a year I want to go to Panama or even the Inside Self Storage Events. It would be nice to have a pool of Temporary managers who don't mind running the place for a few days or a…

We are in the San Gabriel Valley of the Los Angeles Basin and the phones have been very quiet since Halloween. I have checked with my local Comps and they say the same thing. Is it just our area that has slowed to a halt or is it Nationwide. Occupancy has stayed the same, just no traffic.

I want to create a damage & repair charge...and need to produce a receipt for the payment. The catch is, they are not a tenant. I am not willing to fudge my move-in and move-out numbers (by bouncing them in and out of a unit) in order to make this happen. I keep telling my accountant that Sitelink just can't deal with…