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Issue with deposits not matching reciepts
So my management summary is not showing my Deposits matching my Payment receipts, How can I determine where this issue is coming from. is there a report I can run to find out if something was missed?
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Merchandise supplier
Anyone have any recommendations on merchandise suppliers? I've dealt with supplyside and chateau, just curious if anyone has found other sources that may rival their prices for quality products.
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Cozy container vacations
A new trend is on the horizon....This vacation rental is a taste of tiny house living. What's it like to live or stay in a "tiny house" or cozy container?
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Termination of rental agreement in California
We recently ended a rental agreement with a man who has been breaking the rules, been warned and continues to break them anyway. We gave him ten days and only during office hours, for ten days he showed up at 4:30 and gave us grief about needing more time in his day to organize it for vacating. On the tenth day he showed…
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When the 1st of the month falls on a weekend
I'm new to sitelink and have only been processing payments for a few months. I noticed today my payments did not process like usual. Is it because the first of the month is on a weekend day? Should I just wait until Monday for them to process or do it manually?
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Lien Fees as a percentage of rent
For several years my company has requested that the lien fees be allowed to be set as a percentage instead of just a flat rate. Similar to the late fee where you can choose a flat amount or a percentage of rent. Has anyone else requested this. The logix behind our reasoning is that a percentage amount would be more…
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Entering new inquiry for unit type
Most of our inquiries are interested in a specific unit type (RV, exterior, etc) and/or size (10x10, etc). Yet when we enter an Inquiry in SL Web Edition, it always assigns a specific unit number to the inquiry, even when there are no vacancies at this time. Thus, we only get a reminder for an inquiry when the assigned…
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Security and Locks. Please advise.
A few months ago i began requiring everyone to have a disc lock as opposed to standard (sub-standard) locks. To the degree that tenants pay attention to me and do not lie to me then ignore me, this has been fairly helpful at reducing break-ins. However, after curbing things for a while, now these criminals are now just…
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Quickstor gate software - anyone familiar?
One of our sites uses quickstor for the gate software and are having issues. In all my years/sites i've never came across the software to know the ins and outs of it. This site is having issues where codes that don't show up in sitelink or even any non-tenant code reports seem to be in the system and able to be used. We're…
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Temporally Turning off Auto-Pay
We occasionally
have Tenants ask to turn off auto pay until a certain date. We advised this
will possibly cause a late fee (depending on date). We leave a note on desk or set
a reminder on SiteLinks. Does anyone
else have this request by Tenants? Could
it be possible for Sitelinks to have an option to automatically turn…
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Tenant List in MyHub
Today I tried to use MyHub for the first time to take a payment. We have 60 tenants but only 7 are showing in MyHub and not the one I want to take a payment from. Anyone know why or how to fix it?
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deleted or completed reminders
When a reminder is put in for say Nov. 30 and it is deleted can you go back and see it?
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login
my login ID is not working and it says Im locked out
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Change prices for new customers only
I am hoping someone here can help me. The owners here have raised the invoice. late, pre lien and lien fees for new tenants. Is there a way to just put it in the system for new tenants to not charge old tenants the new rate because we have to give a 30 day notice with any changes before those prices can take effect for the…
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Trying to get that last tenant to leave before closing...
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Change rate increase date
I mistakenly have the rate increase set for June and it needs to be July. Is there an easy way to change this on all units at once?
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Signing off from StorageForum temporarily
Hey StorageForum users! Just wanted to let you know that I will be taking a break from monitoring the forum and be offline on maternity leave starting March 6 and returning end of May. In the meantime, feel free to reach out to @Eric_Lewis or @Jessica_Community with any questions, comments, or concerns you may have. :)
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A Spring Cleaning Checklist For People Too Busy to Spring Clean [Blog]
Along with a big change in weather, spring offers a fresh new start and positive changes. Spring cleaning is a great way to get organized and improve your home’s look and feel. If you’re looking to do some spring cleaning of your own, you may be wondering how long it takes to properly clean. Well – it depends on your own…
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Climate Control
Hi Guys - Seriously considering putting up a climate control building. I'm wondering what the pros/cons are. Things to avoid? Things that work best? Thanks.
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things That I Am So Tired Of
I have only been in self storage since October 2014. I have never been involved in a business that is so rooted in cut throating. Managers are calling other facilities acting lick they are concerned customers. They start by asking what is the rate on your 5x10s, next thing you know they wanna talk about 10x20s. I hung up…
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Is there no Contents Report/Tax Reports????
Sitelink tech support has been absolutely no help since their big merge with Sparefoot so I'm reaching out here. One of our properties in Texas is primarily boat/rv storage. In Texas we are required to charge a sales tax on vehicles. As I'm doing an audit, to be sure we are charging tenants tax that need tax I am wanting…
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white
Tenant received 3 month free rent. How do I change it so he will start getting charged
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What is the best method?
How do you go about getting reviews from customers? What are some ways that you persuade your customers to leave reviews? We have been told many things by different people and from my understanding we are not supposed to ask and we are not supposed to offer anything for leaving a review. I would send the link in our…
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Gate Controller
Anyone using the INSOMNIAC CIA gate controller? How do you like it Pro's/Con's? Or what cloud base controller are you using? Thanks
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Job opening
Looking to fill a spot asap, can be part or full time. Sitelink software / budget truck rentals. If you or anyone you know are interested send me a message. In Vegas thru the day then after that can do video chats.
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Auto Pay Card expiration date notices
We run on anniversary date here, but my sister properties run on the 1st of the month, I want my expiration date letters to auto populate 30 days before the anniversary date, not 30 days before the 1st. Is this possible? I was told by my admin that he couldn't change it for my location. I think he can, but didn't want to…
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Receipts for online payments
We are using SL websites and have it set up for online payments. I have a tenant that says she is not getting a receipt or confirmation after making her payment. Is there a fix so she will receive confirmation or is this just how it is?
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Multiple Units Online Payments
When a tenant pays online with multiple units do they have to process each payment separately? I have several tenants with multiple units and there have been issues not paying all of them or commenting it is a pain to have to go through the payment process multiple times. This seems to be with ACH payments?
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Reversing an NSF reversal?
Hello. So I was under the impression that the only way to reverse a payment was via NSF reversal (without all the NSF stuff checked). I reversed a credit card transaction today, but it is still showing up on my ledger as a processed payment, and it is still showing up on the website. I attempted to void the receipt and now…
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Thoughts on Stamp Collecting
Came across this op-ed on stamp collecting: Stamped out in the internet age Anyone seen a stamp collection in a unit lately? There doesn't seem to be much interest in hobbies like this anymore...