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Automatic Online AVS?? Anyone else running into this problem?
Our storage facility brand new and completely virtual. Tenants sign up
and pay using our website. The website then sends the information over to site link which automatically
assigns them gate access and processes the first payment. The issue we have
found is that the first transition is not AVS verified and therefor is…
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Online payments/accounts & password restrictions
I just had a new customer come by with issues creating the online SMD account for payments etc. He kept getting a failure to register message and didn't know why. He wants to use a randomly generated 30 character password, and it seems that is the problem. I used a simpler password and created his account. He's a software…
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Slow weekends
Anyone else running a site that seems to go against the normal routine and end up being slower during the weekend versus the week? In 8 years i've never had a site that the weekend wasn't the busy time, Saturdays were usually rental central and even Sundays would be busier than weekdays. Here in Stockton it seems our…
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Abandonment
OK so I have a lady who has moved out and has let me know that she cant get the rest of her things and that we can do what we want with them. I do have this in writing with the date. (abandoning her things). So my question is what is my process? Can I auction? If so what are the steps in this predicament? If it is an…
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HELP: Do you have electric hook-ups for RV storage?
Looking for input from anyone who has had or does have electric hook-ups for their RV spaces. How much extra do you charge compared to your spaces without electric hook-ups? Do you pass the costs onto the customer or does your increased rental rate cover the extra electrical costs? If the cost is paid for by the customer,…
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What's your strangest customer?
I'm sure we've all seen a few zingers. My personal best so far was the warlock. He wanted a unit he could cook his "brews" in. When I told him we don't allow open flames in the unit, he cursed me with some kind of dried claw thing. Later found out he's known to the police in the area for being a general troublemaker, and…
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Reminders Section on Home Screen
Under the Reminders section on the home screen I have a subtopic "Service Required" listed with a 1. I assume one item requires some type of service. Clicking on Service Required takes me to the Modify Units page. Can't find anything on this screen that needs service. What am I missing?
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**Insurance**
Im not sure if everywhere is different, but for here it asks about insurance and there is an insurance sign up form paper. I see on the payment page there is a place for an insurance charge, but I Have no idea on how to add it or if I even can.
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Staff sign off
Hi SiteLink world. A simple question I hope, When sending letters to customers, my full name is displayed in the letter? I value my privacy and, health and safety, especially if I ever come across an upset or angry customer. Is this the same for everyone out there? I will assume it is a simple code fix? Thanks
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When will hollywood and games appreciate self storage?
Not really sure what section this would go in since there isn't a basic general discussion area. My wife loves zombie type movies, I play a lot of games with similar stories where you have to "loot" your area to find items to survive such as The Walking Dead. Why is it you never see anyone rummaging through a storage…
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How to take a pre-payment for customer before move-in
How do you do a credit card pre-payment for a customer who has a reservation but is not moving in yet?
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Anyone needing a resident manager?
As the title says.. curious if any companies are looking for a resident manager couple? Getting pretty tired of dealing with unethical ownership. Edit: they've ruined storage all together for my wife so she no longer wants to be in the industry so just a single manager.
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MyHub Reporting
I've recently discovered the myHub Reporting. This is great if you have multiple facilities as you can view reporting for these at any terminal with access to the internet and toggling between each facility is more convenient than with Sitelink Web edition. However, this morning I discovered a drawback. The reporting did…
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SiteLink Facility Map
Is there a way to print out the facility map, without having the color coded unit status on it?
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Value Pricing
How many facility owners are currently using value pricing for their facilities?
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Scheduled move out & someone wants to move in
I have a scheduled move out for Monday & I have a lady ready to pay & move in, how do I go about putting her into the computer to be ready to move her in when he's out? Is that something that I can do? have her in the computer ready to go and just move her in as soon as he's out? I saw a lead to lease? is that what I would…
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Tenant Anniversary - CRM Campaign Schedule
Is it just me, or does anyone else see a drawback in sending out a reminder to a tenant thanking them for storing their stuff for another year? Seems like a lot of my tenants are on auto-pilot with their credit card, and if I actually remind them they have stored their high school yearbooks for yet another year, they may…
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Clients unable to pay online day before due date
Greetings: Just had a customer call who is due on the 24th. They logged into the web side of Sitelink to pay but the client says it's showing a zero balance and no unpaid invoices. We see an unpaid balance and a pending invoice when we pull up the client on our side when we pull up her account. Have to admit that I would…
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Failed Web Payment not notifying tenant
I received my second call today that the tenant argued with me that they paid their bill online. When I pull up the notes for the account it shows the tenant logging in, and making a payment. The payment was declined. The tenants claim on the website it showed the payment went through. They were not given an error message.…
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Rate Adjustment Training Video
:Looking for a training video for rate adjustments while waiting on SiteLink to answer my email. Any suggestions? Thanks!
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Holiday Marketing Ideas
Looking for Holiday Marketing Ideas to attract new customers and community involvement. Anyone have any ideas that they would like to share?
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reservation comments
Does anyone know if there is somewhere in SiteLink that shows the full 'comments' from the lead to lease screen? I had a customer make a reservation and type a lengthy comment. The leads to lease screen only show some of it even if I re-position the column. I thought maybe the notes on the reservation page but nope!!
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Stage Auction Unit
When staging auctions units with things tenants have left behind, can be a pretty fun task for this team. What do you do with the money you make from a staged auction unit? This month we are using the money to buy Halloween decorations instead of office supplies :)
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Keyword Question for Autopay Forms
I've searched through all keywords and can't seem to find what I am looking for, but I wanted to ask on here before reaching out to Sitelink. Is there a keyword for "All Unit Charges." I know there's a keyword for "All Units." I just can't find anything that will give me the total monthly charge that also includes tax.…
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Can an RV be impounded?
We have an RV tenant that is past due. AGAIN. They get caught up then after two months they are late again and get over locked (not that I really have a way to over lock an RV) I just make sure they don't access it at all. I have sent over lock notices, past due notices and am at the point of a preliminary lien. However we…
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Hearing strange noise
So I was making my normal morning rounds today and heard a noise that sounded like maybe someone was hurt. NOPE!! Found unit without a lock and loud noises of people having sex. I whipped open the unit door and low and behold there in the unit was a bed and 2 people. SMH! Happy Tuesday morning!
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E-Mail Receipt After Transaction
Can Sitelink add an option to e-mail a receipt immediately after a transaction? At this time, when I complete a transaction, it asks if I want to print a receipt. If I say no, it then closes out of the payment screen after it asks if I wish to take another transaction. Then I have to go back into the tenant's file, select…
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Web Edition data usage
Now that I've upgraded to Web Edition, my internet provider keeps notifying me of high usage on my plan. It looks like I'm suddenly using 15GB up in the first week/week and a half of the month! Is this normal for this software?? Is there a way to shut it down, even with being logged off and no current activity, there are…
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There's no such thing as a stupid question...…...or is there ???
I had a lady cone in to rent a 10x10 unit the other day for a neighbor she just met that day. The neighbor was getting kick out of her house & the lady was "Doing the right thing" by helping her out,( Her words not mine). My property like most others in our are has gate access from 6am-9pm. the lady asked if there was any…
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Pre-Payment Discounts visible online?
We offer a pre-payment discount at our facilities. If you pay 11 months in advance, you get the 12th month for free. Many of my customers pay online. Is there a way the customer can select this discount when paying online?