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WEBINAR Q&A: Become a Site Expert to Gain the Competitive Advantage
Below is the list of Answers to the Questions asked during the September 19, 2018 Industry Webinar by Sue Haviland and Jim Ferguson of Haviland Storage Services. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When competitor shopping, how do you ensure staff is actually shopping in…
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Customer Online Setup
Does a current tenant need to have an Email address on file in SiteLink to be able to set up an online payment account via SiteLinks payment portal?
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If someone moves out in May and has already paid for June how would I go about refunding their money
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
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Remove Forum link from Sitelink Web
How do we eliminate the forum option? We do not want employees at our facilities opening web browsers on our office computers.
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How can I apply a security deposit to rent without moving out the customer?
We no longer charge a security deposit; however, there are some long time customers that have a security deposit on their account. Is there a way to remove the money from the security deposit and apply it to the rent without doing a move out?
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Can I change the Name of an attachment?
How can I change the name of the attachment without changing the subject line of a completed rental agreement confirmation? Ours is really wordy when a customer has completed a rental agreement digitally and we email the copy to them, It looks like this when it is sent back to us:…
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upload photo's of units
Is there a way that we can upload photos of vacant/ occupied units conditions. It would be nice to know the status of a unit or have a virtual look inside.
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Anyone completely paperless?
We currently still use folders, but the amount of paperwork we file is considerably less. We make a copy of their drivers license, a customer sign-up sheet, a copy of their payment receipt upon move-in, any insurance info, and the last page of their contract with their signature on it. Since the virus, I have been running…
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Online Rentals automatically adding lock as Merchandise
Is there a way to automatically add the lock for online rentals as merchandise so it calculates sales tax?
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MiniCo Tenant Responsibility Addendum eSign
One of the last steps for my online rental process. I am having trouble setting up the Addendum because it has a place to initial to take out coverage or initial to accept full responsibility for any loss. I can "force" online rentals to take the coverage and edit the form for Initialing take out coverage. If I do that how…
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eSign Check box
There are several places in my Rental Agreement/Lease that have check boxes. I inserted them into the forms but during the eSign process it doesn't include them. Suggestions?
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Card Payment-Failed
I just processed a payment and got a message that said "The SiteLink payment transaction failed. SiteLink VOIDED the credit card transaction through the credit card processor"I didn't know Sitelink could void transactions through my processor???
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Poof. Online Rentals gone from my website.
Months of work on my rental agreement and e documents. Was working and Rent Now showed up under reserve unit on my website. Gone now. There is a Move In Now "button" at the top but it doesn't do anything. Suggestions? Desperate!
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Check your website!!!
I had online move in process implemented and working. It is gone. There is a Move In now button at top right of page but won't work. Did I miss an update? Is there a 24/7 support option with SiteLink?
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Weekly pricing for parking spaces
With many of our snowbirds heading back north we have vacant parking spaces (auto and RV) we would like to offer at a weekly rate. Can this be setup in Sitelink to show both a monthly and weekly rate for the same space? Thanks.
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Online Rentals - MiniCo Insurance
Does anyone have the URL for MiniCo Insurance? Trying to implement the insurance with online rentals and need that!
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online auctions
I would like to know what companies are recommended for online auctions. Wondering which ones people are happy with
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How many Storage Operators call a tenant when they are late?
We implemented the E-mail option when we joined Site Link. On move in, we explain (as nice and detailed as possible) to the customer "We do not call when you become late or even in Auction status, we will email you daily until I get a response. We are not responsible for reminding you to make your payment, thus you need to…
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Refund
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
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Our latest take on Consumer spending.
https://r6digital.com.au/customers-spending-more-online-branding/
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Our latest take on Consumer spending.
https://r6digital.com.au/customers-spending-more-online-branding/
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Cylinder Locks
Those of you who use cylinder locks - How do you handle it when a tenant looses their keys? How do you remove the cylinder and replace it? What about for foreclosure procedures - how do you remove the cylinder to access the unit for taking pictures?
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Coronavirus Safety Measures
Has any companies had to take any major step regarding the coronavirus pandemic? Changes? Closures? Wanted to get the conversation stated.
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Contact Free Payment Solutions for When Social Distancing Closes the Office
Collection Manager * Audits Sitelink and StorEdge for Payment Due Dates * Sends a Reminder with an Individually Generated Secure Payment Link * Past Due Tenants Automatically Routed Directly to a Pay-by-Phone IVR Bypassing Store Teams * Channels Available: Pay-by-Text, Pay-by-Phone IVR, Pay-by-Email, and a Manager Payment…
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Web Payments Not Processing
Anyone else having problems this morning? I have had two customers contact me. My processing is Paya (Sage). Thanks
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Exporting to Quickbooks Premier
Good day, I got a client that uses sitelink web edition and they want to export there accounting data to quickbooks and also do their invoicing from quickbooks. Has any one done this ? is this even allowed? I have sent sitelink numerous emails this week and even called a few times got no reply at all.
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Temporary Web Password?
Hi there, I searched for anything related to this on the forum, but I couldn't find anything. We'd like Sitelink to auto-fill the web password field of every client with a temporary password. Does anyone know if this is possible?
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E-sign question regarding myhub
Is there a way to start a lease on PC and then have the customer sign on tablet in Myhub? I had a customer come in to to do a lease with no smart phone, so I completed the lease on my pc. The pc is awkward for the customer to use to sign the lease electronically, so I switched over to Myhub on my tablet to have him sign.…
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Lifting of ban on auctions, evictions, and rate increases?
Who will lift the ban on auctions, evictions, and rate increases? Federal or State?
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Late Fees
Does anyone know if we can charge late fees starting June 1st in florida