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Electronic Drivers License photo in Folio
How does one put the photo on to the computer folio?
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Pop up notification upon accessing an account suggestion
So I know there is the note on the payment screen in red text where I normally put important notes that should be addressed next time we see the customer. Such as mail returned due to bad address, bad phone #'s etc.. Unfortunately not all employees grasp the concept of "paying attention" I guess would be a nice way of…
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When will the Corona Virus pandemic be over?
Month?
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On-line move-in
Does anyone else have a problem getting those doing an on-line move-in to sign the lease and return it? Once they pay, it seems like they think they are done. We have to call or resend the lease to get it completed. Also - how are you getting a copy of their ID? When we e-mail we ask that they take a picture and e-mail it…
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Apply discount plans with past due balance
Hi you all... Any way to apply a future discount plan while there is a past due balance? or how to apply them retroactive without getting a credit applied?
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Online courses to deal with irate/hostile customers?
Does anyone know of a good online course to take for dealing with irate/angry customers? Can be difficult to diffuse the situation at times.
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Invoicing didn't generate future charges
I have a few customers that I invoice. I just noticed the invoices didn't generate the future charges. Is this something new?
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Help .. unit attributes
We have just gone to online for reservations etc. And they have linked our units in sitelink to our website for people reserve units - for some reason on our website each unit is showing "elevator access" How do I remove that - I have lots of elderly tenants and this confuses them. I have modified the units from the "group…
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Moving a form from location 1 to location 2
Couldn't find it in searching so I'm asking. We have two locations. Location 1 is older than location 2 and location 1 has full set of forms. Is there a quick way to move a form from L1 to L2? Thanks.
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Changing inventory shipment
Ugh .. so I accepted the shipment into our inventory then got the call from the other site that they wanted to change how we enter the items - to a transfer instead of me just entering as a shipment>>> anyone know if I can delete/edit the original entry so I can make it a transfer ?? Thanks
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Gate Access not updating Remotely
Move Ins and Move Outs are not updating from my laptop. Worked fine before. Any suggestions?
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Your best unruly tenant story...
I think we could all use a little humor and I know we all have thousands of stories to tell. I'll start with my most recent...I went out of town to visit family over Memorial day weekend, arrived back home around 11 pm (we live on-site), my husband did a walk-thru as always because we are located in not the best part of…
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When a tenant pays 12 mths and get 13 free, can you go ahead and show the free mth now
can I go ahead and show pd thru the 13th month
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Self Storage Software
We are in the process of opening two facilities in a small town in Tennessee. The first one is a Boat/RV facility with about 10 spots, the other is a conversion which we are turning into a climate controlled facility with somewhere around 10 units. The climate controlled facility will not be open for quite sometime at…
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404 Page not found error
Hi everyone. Trying to get Myhub on my tablet and although I can access myhub.smdservers.net and enter my details it returns the 4040 page not found error. I have checked settings, my connection and all seems to be ok. Any ideas please :)
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Update Billing Period for Existing Tenant
A tenant was somehow moved in with a billing period of "daily" and this needs to be updated to monthly. Is there a way to update this with the tenant still occupying the unit?
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drivers lic
Do you swipe a drivers lic to have on file? if yes what machine do you use
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HELP!!!!! Nevada Eviction Moratorium ended, now what??
Our governor issued a moratorium making it illegal for us to charge late fees, lock people out, or evict anyone. On Wednesday, this ended. We cannot (nor would we want to) charge late fees on accounts that are already past due, for the previous months that they got behind. We have to start fresh on July 1st, 2020. I hope…
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auction
When you hold on to personnel items after an auction. How long do you wait til you throw it out. if you don't hear from anyone.
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Report to show any un-applied credits.
When we have a tenant with two or more units and they move
out of one we apply any credits or deposit refunds to the remaining unit. I normally list these units on my desk calendar
as a reminder to apply the credit before running the automatic payments. Does anyone know if there is a report showing
any units that have all…
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eSign requirements
I think the problem with the Tenant Responsibility Addendum form I created for declining the coverage is it only has Initials on it not a signature?
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STOP! THIEF!
It has been since last July since I had to make THAT call or see THAT look in my tenant's eyes. Honestly, I hate it. It is not the surly customers, the pulling weeds in the rain, sweeping in sweltering heat, or even watching 8 units succumb to this months 80+ mile an hour winds. It is the thieves and what they do to…
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When converting units?
We have converted 2 10x15 units to make a 10x30, How should this show in your computer?
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The Most Common Things South Africans Put Into Storage
We’ve told you about the weird, and we have told you about the wonderful, but have you ever wondered what the most common things people like to store at self-storage units are?We got the inside information from local storage solutions company Stor-Age, who jotted down what South Africans have in common when it comes to…
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Collection Call report aka "Call past dues report"
Is there any manager or relief manager that knows whether or not the aforementioned report can be edited to display only 3, 7, 13, 23, 27 days late customers? Adam
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Export Emails
Hey Guys! Is there a way to export all tenant emails? Thanks!
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API Update - iAutoBillDayPastDue
There is an API update happening that includes a new required variable called iAutoBillDayPastDue and my developer could not find any documentation regarding the new variable. How do I obtain documentation for this new variable? I tried emailing API Support and no one has responded in 48 hours.
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eDocuments Insurance 410 Gone error
My customers have been struggling with completing & returning the Mini Co Tenant Responsibility Addendum document. It was either initial to take out coverage or initial to accept full responsibility. They either initial both or none. Even when I spell out to select only one. Or not completing it at all. So I decided to…
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Reminders
Hello All, I'm a big fan of myHub and all the cool things it can do, but I've run into a bit of a snag. On SiteLink Web Edition, reminders can be set for everyone or just a specific person. Is there a way to view these reminders in myHub that I just haven't figured out? The calendar (where reminders are stored in SLWE) is…
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Does anyone know where I can find the SBOA URL for tenant insurance?
Trying to set up contactless move ins.