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Deposits on locks
What's your thought on charging a dep on locks. if they return locks and keys give dep back, Or just sell the locks and keys. Do you think there is a liability issue?
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WHAT DOES "SEO" MEAN TO YOU?
(...What is your unique interpretation of SEO? Or, what do you expect from 'SEO services'? Don't worry, there is no right answer!)
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not letting me save cc in move-in process
hey everyone, I was curious if I was the only one with this issue. every time I move in a reservation it stops right after inputting payment plan and tells me I need to refresh my local data.. every time I do and it's just telling me constantly after every attempt. I've found a loophole for now but it leads to me having to…
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SiteLink Texting....pre-payment reminder
Does anyone know how I can test a payment reminder from Sitelink? One can SMS a past due notice but not a pre-payment reminder. This would simply need to say: "Just a friendly reminder...your rent is due in 5 days at All Star Storage" I'm on anniversary billing and use Twilio for my SMS as it's only .075 per send. Any…
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New Units showing at wrong locations online??
We recently expanded one of our facilities and the new units are showing on our website at sister facilities of the same hub. How do we set these units in sitelink to only show at the one location where they are located?
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Employee Incentive Program
For those of you not owned by a corporation what type of incentive program, if any, do you offer the employees. What are some of your quantitative goals in your program? Thanks!
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Lead To Lease
Is there a way to have the Expires field default to a date later than the Needed field in the Lead to Lease scheduling?
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Separate Windows Users
I'm using SiteLink at a facility and running it from a Windows 10 laptop. I am also segregating my employees by setting them up as separate Users on the desktop. The problem is that SiteLink will not open up for a different desktop User unless that employee is both logged out AND they close SiteLink. It tells them that…
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I was Today years old!
Ok. So I have been fighting with the little circles on the Chateau security stickers for over 3 years. Peeling the edge to get my strip neat (a little ocd) the next circle lifted right up. SMH.... posted just in case I'm not the only one.
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Authorized accessors
Hello all, I just want to make sure I understand this correctly and or I am doing this correctly. When moving a customer in there is no place to add authorized accessors; however when the move in is complete and the lease pulls up there is a place for the customer to add authorized accessors. If the customer chooses to add…
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Auctioning an almost empty unit
Operating under Florida statutes our auction
process is 75 days long from the first late notice to the actual auction. Multiple action/notification steps occur throughout the process. At day
45 we cut the lock and take pictures, giving us the first opportunity to see
the unit’s contents. Depending on the
unit’s rent and…
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Lock Price
How much do you sell Disc Locks for. We have the Chateau C-970. Thanks
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Anyone having issues with pages translating?
I opened Lead to Lease this morning and the whole page was in Spanish. I didn't change any settings, and we don't speak Spanish. Closed the window, reopened, and it's back to English. Then this afternoon, my payment screen was in Spanish. Again, I closed it, reopened, and we're back to English. I thought I was going…
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squeaky roll up door on unit
What should I do when the roll up door on a unit is super squeaky/screeching when rolled up/down? What do i put on it and where do put it?
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What do you do with returned locks?
We sell a Chateau cylinder lock C481-6 w/3 keys to our customer. Sometimes the customer returns the lock and "some" keys. If there are 3 keys returned with the lock we recycle the lock and give it away as free. Locks with 1 or 2 keys returned we keep. Suggestions on what to do with the lock and keys we don't recycle are…
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How to Correct a Botched Future Move In?
Tenant was scheduled for a future move in on 10/1. He was accidently moved in on 9/14. Payment of
$69.00 was taken resulting in a paid through date of 10/13. Sitelink tech support said cleanest solution
was to move him out and put him on a reservation for 10/1 move in. Following their recommendation would leave us
owning…
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World Password Day!
According to the Verizon Data Breach Investigations Report, compromised passwords are responsible for 81% of hacking-related breaches. Use this infographic to make sure your passwords (and those of your employees) are as secure as possible. A printable version is attached too :)
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My Gardening Attempt: Part 3
I started gardening a few weeks ago (for the first time!) Click here for Part 1 Click here for Part 2 Part Three: O.B is still chewing on the fern. She loves it on my balcony because she can watch the birds and spend time trying to stare down my next door neighbor's dog (he likes to hang out on his balcony, too), so I…
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Need help regarding Sitelink API Integration with WordPress
Hello everyone, I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only. Can anyone help.
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Insurance
Do any of you require a proof of insurance? Shed Stuff offers insurance but you don't have to purchase it but you will initial that you will take all responsibility.
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New Owners
If all goes well we will have new owners of both of our facilities around the 2nd week in October. Hopefully all 3 of us will still have our jobs. Are there any Storage King owners or employees on the forums?
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How do I track late fees across my company?
I am looking to track the number of late fees my company issues during a month for our 7 sites combined? Is there a way to track late fees in corporate control center?
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How can I get data from the API to my website?
I'm creating a website for my facilities. Is there any documentation on how to use webhooks or the api on a website? I need up to date pricing and availability. I dont want to use the template that comes with sitelink. What are my options?
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email issue
A customer made a payment this morning online. I just received a copy of the email sent. Where it says Dear>>>>>>>>>>>> instead of the persons name it had their credit card number. I went into their account and no where does it show that info. The card should not be sent in email like that. not sure whats going on. just a…
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Esign - Remove old entries
In the Esign console we have a bunch of old leases under "Out for Tenant Signature". How do we remove these old lease entries and clean it up?
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Can you scan a drivers license to MyHub? I only see an option to download a file.
I only see an option to upload a file.
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Expired Proof Of Insurance
Is there a way to run a report to show all tenants with Expired Proof of Insurance?
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how to apply a tenant referral
When a tenant refers a friend and both tenants are in good standing with their units for 2 months, how does one apply the referral bonus to the referring tenant?
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lien notice
When you send out the lien notice do you put the time and date of sale? Or do you put in a 2nd notice only?
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Drivers lic
Does anyone use something to swipe a drivers lic ? if yes, what do you use?