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PTI Security Systems - What we do...
"At PTI, we’re obsessed with providing our customers with the most innovate, durable, and reliable access control and security products in self storage today. We’ve been around for more than 35 years, and our products truly stand the test of time. Our decades of access control and self storage experience allow us to build…
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PTI Security Systems Very Poor Customer Support - PTI Rep Please Respond
I have been in customer service for over 55 years both in my military and civilian careers. From my experience over the past four days trying to reach PTI Customer Service I would rate their response capability below zero. Due to lighting we have lost both our gate controllers (fried circuit boards) leaving gates to be…
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Gate issues!!! So many gate issues....
My gate was not letting people out past 11:00 pm when the access hours cut off. We realized that the gate was not set up for 24 hour exit and fixed that issue. we also exchanged the keypads so that the exit keypad is now the entry keypad. Well......the gate was not letting people in this morning!!! Not opening with manager…
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How to find competitor pricing in Sitelink? Possible?
I thought that SL has a marketing/competitor price tool but I cannot find it....am I mistaken?
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In California is there a legal time frame to request that a tenant update their contact info?
I have been researching online and even contacting other facilities but can't find a time limit to give to renters for updating their outdated address/ contact info. If there is not a legal time limit, is it up to the owner and can we put it in our lease?
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Tenant info screen masking Birth Date?
In this newest version of Sitelink, the Tenant info screen is masking the birth date. Not a problem since we can click the button to show it, but is this intended behavior? Why mask just the DOB and not SSN or DL#? Has anyone else run in to this? It did not do that in the previous version, at least for us.
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Military Tenants?
Has anyone found away to show that someone is in the military in Sitelink?
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Reporting to credit
Does anyone report unpaid to credit agencies?
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Reminder Notes Bar
Hi All, Was wondering if there was a report that would list each unit with what is typed on the Notes Bar to be able to Audit?
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Alternate Contact list
Other than printing the whole entire rent roll, is there an easier way to find out who doesn't have an alt contact, so you don't have to print 20 something pages? Is there a report for this?
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Charging Late Fees
Currently we charge a fixed late fee of $15 regardless of unit size. Does anyone use the "percent of rent" option in Sitelink? If so what percent do you use? Any pros and cons of switching from "fixed" to "percent of rent" option for late fees? Thanks.
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Why is it called Lead to Lease when it's a reservation screen?
I have a hard time training people making reservations. They are expecting to go to an icon called reservation. Calling it Lead to lease is EXTREMELY confusing for people.
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Move In Process
Our facility has been using SiteLink for the past 16 years first stand alone and then the Web Edition. We love SiteLink and it has been great for our facility but there is one thing I absolutely DO NOT like. It is the move in process. We are doing it the EXACT same way we did it 16 years ago and it just takes too long.…
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Is it possible to undo a Move-Out?
I moved out the wrong unit and need to restore it back as a current tenant. Is this possible or does the move in process have to be done again?
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How do I exclude Outdoor Parking Storage Tenants from receiving a gate code?
I'm setting up a new location with indoor and outdoor storage. I do not want the outdoor tenants to receive a gate code to the building. Sitelink is autogenerating one. I know I can lock them out one by one. I was wondering if I can restrict them via unit type. Thank you!
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Bad Check Question
I have a tenant that has written a bad check. The company will not accept checks going forward from this tenant. Is there a way to block that tenants acct from accepting checks in the future?
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Transferring Units and Insurance
When you transfer tenant from one unit (with insurance) to a smaller unit, how does the insurance on the current unit get transferred, or does it?
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Security Scope Camera
Does anyone use a security scope camera, similar to what Chateau sells, to look under/over unit doors and see what's inside the unit? If so what brand and how do you like it?
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LEASE TERMINATION
Do you have to give them 30 days. I have a customer in the hallway blocking other units. Their unit is packed full with no place to put the stuff
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Is There a Way to Lock the Gates at Night Through Sitelink?
We lock our gates at night for safety and security. We have been manually turning off the gate controllers every night. Apparently, this is hard on the system. Is there any way to turn off the gate access through sitelink?
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Why a lien form would pop up before pre lien expired?
I have pre liens that are dated 12-18-21 and had a due date of 01-11-22. They were on the task list for liens today to process. Why would the date change?
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Payment Receipts Problem
Not sure what happened or when, but the payment receipts are incorrect. I have not modified the original form, but the fields in the <Receipt.ItemsTable> are wrong. The two fields "Charge" and "Total" are exactly the same, when they should be "Charge" and "Balance"(or something similar, not sure of the exact field name).…
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Credit Card Disputes
How do you handle Credit Card Disputes? Do you charge a fee like you would for a NSF?
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Rent increase
Is there a limit on how much of a rent increase you can do at a time, per unit?
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Autopay for linked accounts with two separate credit cards
My tenant has multiple units he wants to pay on two different credit cards using autopay. Is it best to unlink the accounts so the correct card he wishes to pay with automatically will process automatically, or is there a way to keep them linked and autopay on the date due using the card that the tenant has specified for…
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Changing Anniversary Dates - Method of Payment
I've always used a tenant's CC on file when changing anniversary dates to pay for the number of days needed to advance the date. Had a customer today who uses ACH as his method of rent payment. Don't think I can use an ACH method of payment to advance the date? Can I???
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Manual addition to Auction List?
I have a tenant with a balance that is >60 days past due, which should automatically put him on the Auction List. It did so for four other tenants with >60 day balances. I have two questions: 1) Why wouldn't this tenant appear on the Auction List like the others, and 2) Is there a way to manually add him to the Auction…
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Sitelink Error messages popping up
Anyone having Sitelink Issues this morning? 12-20-2021 9am CT We are getting error messages and booted out.......
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Happy Holidays 2021 - support hours
The Storable Team would like to wish you, your staff, and your family Happy Holidays and a safe and prosperous New Year! In observance of the holidays, Storable Support will be closed on the following days: Friday, December 24th and Saturday, December 25th - CLOSED January 1, 2022 - CLOSED Other than the closures noted…
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linked units
We have several tenants with linked units. If they have 1 of their units in default and overlocked, the program won't allow them access into their other unit that is current. I know how to unlink them, but is that the only way to resolve this issue?