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Decreasing security deposit when transferring
A few days ago, we had a customer that wanted to transfer from a 20.5x49 unit to a 10x10. His security deposit was $300.00 on the larger unit, only $90.00 on the smaller one. Knowing we couldn't decrease security deposits in the past, we had to move him out of the system, figure out how much rent he had coming back for…
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Package delivery for tenants
Our town has a real problem with "porch pirates" stealing delivered packages in broad daylight right from peoples front doors. I've had a significant number of tenants inquire about having packages delivered here for them. Anyone out there doing (or planning on doing) package acceptance as an add on service, or even just…
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Online Payments Today
When trying to make a payment online today, the following message happens after clicking Make Payment. Error Source: WebLib Error Message: System.NullReferenceException: Object reference not set to an instance of an object. at SLNetWsL.LocInfo.WSL_GDA(DataSet dsOp, String sKeyIn) Stack Trace: at…
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Security Deposit during transfer.
I did not receive an answer from customer support, so I'll ask here. Sitelink gives the option to increase the security deposit when transferring a tenant; however, I do not see how to decrease the deposit. I sometimes have a tenant spring cleaning and moving to a smaller unit and it would be nice to give their (sometimes…
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Proper record keeping when using E-Leases?
The digital leases are new to me. I have to say that I love them. Here is where I get concerned. I am used to having a folder that all documents and copies are kept in. I've been taught to keep returned mail (unopened) in the folder in case we get sued by the tenant. How do I keep the returned mail that is not opened in a…
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STEPS IN FORMS AND FEES
WONDERING WHAT EVERYONES PROCESS IS 20 DAY LATE NOTICE 30 DAY LATE NOTICE 45 DAY LIEN AND CUT LOCK 60 DAY AUCTION NOTICE
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Adding new build Units, price New ones the same as the old or up the price??
We our an 40 year old facility. Lowest in our area for 10x20 which is $160, competitors with newer facilities are charging $240 for a 10x20. Should we price the new 10x20 units the same our old units? We are filled up, no rentals available with constant calls coming in. Currently have 280 units and will be adding 60 more…
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Auto pay question
If someone is signed up for autopay, and their payment gets declined for something like "insufficient funds", does the site send them a notification via their registered email that their scheduled payment did not go through?
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California Late fee Schedule
Hello and Happy New Year! My company is considering switching to conform to the California late fee schedule. This is something I have been pushing for, for quite some time. I know it's as simple as clicking the button to use that fee schedule, along with some modifications, what we don't know is are we legally bound to…
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LIEN PROCEDURE
What is your lien procedure? What do you have on your form? I know it varies by State I am in Florida. Do you put the auction date on that notice or a 2nd notice?
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New site for certification Storable Training modules
I am doing some certification training on the new Storale Training website and am having issue with some of the modules not showing the test questions at the end of the module. I logged out of my account and logged back in. Can someone point me in the direction of who to email? It is so weird. Thank you in advance
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Access Control Operator Roundtable - this Friday!
The Do More webinar series returns this Friday, Feb. 18 with a panel of operators discussing how Access Control is transforming the way they do business. Because today’s storage customers are more digitally inclined than ever before, it’s important to learn how storage operators are using the latest in access control…
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Emailing Invoices
Is there a way to send invoices to multiple tenants via email without having to send them individually?
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Form Setup Question
Is there any way to customize the prompt text for the field <Date.InsertPrompt>? Sitelink only says "Select a date" but I would like to customize that text. Any way to do that?
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Transfers
We have been using the Inquires and Reservations since April. We no longer do any move-ins from the map or move-in tab so we can better track everything. One issue we have been having is when a customer is wanting to transfer units and either we don't have that size available or the specific unit they want. We would add…
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Break in
How do you handle it when a Cadillac converter gets taken? First of all besides the obvious police report im finding it hard to tell if others are missing the part as well. Im not auto gifted. Do all autos have them? These trailers here and rvs have hanging connections everywhere so i feel helpless. Is it just me or does…
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What are my options to our Storedge website erroneously showing a recurring discount?
Discounts are set up for a fixed amt off starting in the 2nd month and applying the disc for 1 month. We've spoken to Storedge Tech and were not able to get an answer. Having the Reservation page showing a recurring discount is seriously bad. Please help!
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Always locked out getting checked by mistake often!
Has anyone else had an issue with the Locked out box accidentally getting checked when opening a tenant's info page? My assistant keeps checking this by accident. You don't have to be over the box (just in the vicinity) for the check to click on. This is frustrating. Also, when I correct it by unchecking... it does not…
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License 4 digits
Anyone else notice that the drivers license field in SiteLink web version is now only showing * and 4 digits? Was this an intentional change ?
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Dont even know how to title this
Has anyone ever received a tax form 1099A from a customer it says acquisition or abandonment. Customer is telling me to collect their payment from IRS. We have never heard of anything like this. I'm Baffled
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Best endoscopic camera to use?
Looking to buy an endoscopic camera to check for skips (Someone who vacated without paying but did not remove lock) I used to be able to just shake the lock but with these Janus doors I cant hear any echo with the empty units I tested. Basically im going to take the snake camera and feed it over the rollup door to check…
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Payment transfer
On the 2nd of the month a customer, who has 2 units and are linked, logged online and paid the total due for both units. The payment was done on 02-02-22 should have been split but it was applied to only one of the units. So, one unit is only paid until 01-31-2022 and the other is paid through 03-31-2022. Can I get part of…
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Email sending trouble
I changed my password on gmail and sitelink email and it won't send. I've done this several times a year and never had a problem. I get a error code 5.7.0 authentication required. nothing else was changed. I tried everything I've read on here and even changing email accounts. I've used the same account for years, same way,…
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Form Setup Problems
Is there any way to not have a blank line gap between unused fields in a form? For example: <Tenant.Name> <Tenant.CompName> <Tenant.StreetAddress1> <Tenant.StreetAddress2> <Tenant.City>, <Tenant.Region> <Tenant.PostalCode> If there is no company name, then there is a blank gap (looks unprofessional). If there is no second…
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one payment for multiple units
Hi We have several tenant here that have multiple units, they want to be able to make one payment for all the units instead of having to run their CC for every unit. Is there a way you can make this possible or is it already possible and I'm missing something. We have the units linked to each other under the tenant's name,…
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Problems with SiteLink today...??
I was logged in last night, late, and had no problems. This morning SiteLink will not let me log in, and keeps booting me for "incorrect password". I even went into Corporate Control Center and changed my password, still the same failure. Anybody else?
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Issues with MyHub?
Anyone else unable to connect to MyHub this morning? This is our first month using their autopay and now I can't access MyHub to verify card transactions. Edited to add: Web edition keeps glitching on me also. I would try to refresh and it would just say "transaction cancelled". I closed completed out and tried to reopen…
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StorLogix not reporting tenant access to multiple units
We recently switched from digigate to PTI. We have found that with StorLogix, when a tenant with multiple units (same gate code) enters and exits the facility, it only reports it on the unit with the lowest number. Has anyone else experienced this? We have sent in service tickets to PTI for over a month with no response…
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Suggested column for Lead to Lease
@storable_support It would be great if the Lead to Lease had a column for the type of unit beside the size. We use leads for a waiting list as well and when a unit comes open, we have to click each one to see if they are waiting for climate or non-climate. Thanks
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Re-Print Multiple Receipts
Is there a way on SL to re-print multiple receipts for a tenant? We have only been able to click on each past receipt and print one-by-one.