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Pet Photos!
There is only one rule: Post the cutest possible photo of your pet. The winner will be determined by the number of "likes" and get a "Cutest Pet" badge added to their profile! Here's a picture of my cat Aubergine looking chubby and surprised:
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Increasing protection plan pricing
We are looking into increasing our protection plan pricing but was told by SL that we would have to individually go in and change the existing clients price to the new rate and that we are unable to "batch edit" I'm hoping someone here has found a way around that instead of going into 4000+ tenants settings to update their…
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How can I refund a reservation fee?
How can I refund a non-refundable reservation fee? I am a sole owner/operator and was hit with severe food poisoning. I was out of the office and unable to answer phones for 2 days. Figures that is when I get 2 online reservations - with fees paid. When I returned to office, I contacted the 1st customer right away to find…
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Running Tenant Rate Optimization (TRO)
Expect to be running a TRO for the first time very soon. Previous storage facility I managed the TRO was run by the Corporation with the results passed down to their local stores for implementation. Happened every six months, ready or not! We got pretty good at handling those friendly (?) customer phone calls. The…
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ACH Payments.
How does a tenant setup ACH payments online. I have it setup to be able to take a payment that way but the option is not available on the web payment and as a payment option on the web edition.
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Reminders
On my reminder list, there's a reminder to print increase notice. The letter associated with the notice is not the correct letter. How do I change it?
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Spell check capability in Notes
This was the answer in 2017: "So I asked our development team directly about spell check in Web Edition and here's the scoop: We have investigated this in the past and the solutions available are not reliable. While feedback is one core element of our continued growth, the team focuses on solid enhancements that ensure…
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In California, does partial payment after a lien require starting over w/ prelien prior to auction?
If a tenant is sent a prelien and lien and then makes a partial payment but never reaches a zero balance, is another prelien and lien required prior to the next auction?
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Reminders
Hi all, I am new to the forum and relatively new to SiteLink, still learning. What I have a question about is the reminders. I have two people that need to be called because they are late. I have done that but how do I get that off my reminder list? Thanks for any input.
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KEYWORDS
How many months does it take to fix keywords? In every esign lease we do, we ask Are you active military ? Sitelink keyword Yes or No.... except No shows up like this No>. Anyone have a solution to this problem? I've been bringing it up to sitelink for 6 months now and nothing gets done.
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How do I add a deposit after the rental?
Rented the unit to a customer and didn't realize the unit didn't have a security deposit required in the settings. The customer's wife called afterwards to make payment and the deposit wasn't included. How do I add it after the rental and payment was made. I did add it in her payment amount but Sitelink prepaid it to the…
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Increasing insurance for tenant
Customer signed up for 2,000 insurance but now wants 5,000. Can someone walk me through how to do that?
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SiteLink STAND ALONE add tenants using Excel
I recently purchased a small self storage facility and want to add the existing tenants into SiteLink Stand Alone. Is it possible to import tenant data into an existing SiteLink Stand Alone system using a MicroSoft Excel Spreadsheet? Thanks for your help. Jeff
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I am only doing 1 year leases at my facility. How do I change this in sitelink?
I want make this the only option customers can select when leasing a unit
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Taking ACH pymt at move in? Possible?
Can I take an ACH payment at initial move in? Thought there was a two key entry that made ACH show up in the drop-down payment box???
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Can SiteLink email all receipts for a day without individually sending each one?
When processing all the credit cards on file using auto bill we mistakenly did not request all the receipts to be emailed. Now that everything has been processed is there a way to email all the receipts from the 1st without sending each one individually?
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Scheduled Rate Change Report
About half of my tenants are scheduled for rate increases effective March 1, 2020. I'm looking for a report that will show anticipated increase in revenue. Any suggestions?
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Moving companies moving tenant out with tenant not being present
Does anyone allow moving companies to move out tenants without the tenant being present? If you do what additional paperwork, from the tenant, do you require? Do you allow them to move out tenants outside of office hours? What about returning the lock and keys? And, as often is the case, the moving company leaves a mess!…
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Errors Processing Cards
Is anyone else having issues or getting error messages while trying to process cards on file? I keep getting "Payment failed to process" and "SiteLink has detected an error" stating it's an invalid card. This happened yesterday evening and I thought it was just that 1 tenant's card, but it's doing that for every card I try…
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Manual, Multi-unit Invoices
Sitelink is literally one of the most powerful self-storage management software around, and we can't manually create an invoice for ONE account that has SIX, yes, SIX units?? This seems like it would be such a simple feature to implement. Not having this feature leads to a SIGNIFICANT amount of extra work on the manager's…
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Lease agreement Changes and how to notify existing tenants.
Just trying to find the best solution for notifying 1400 tenants of a new lease agreement.
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Invoices
is there any easy way to get a list of all invoices and their numbers raised in a period, is it maybe something possible in the custom reporting section?
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Form letters posting automatically on tenants account, how to set up?
I have added a few forms, but how do I get it self-populate to the tenants notes, some of our forms do and some do not.
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Sitelink demo status
I thought the username and password to use the learning version was DEMO - DEMO. Am I wrong?
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Charging taxes when renting unit in AZ?
We are a new facility in AZ and our corp office is in UT. Do we need to charge taxes on the unit itself here in AZ? I've talked to the dept of rev. and read the document they sent but both have not provided a very clear answer. Thanks!
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Switched to MS Office Outlook Exchange but not working now with MFA change
anyone had similar issues. We switched months ago to the MS Exchange but recently changed to MFA through our email host. Now Sitelink CRM emails not working, any suggestions while I wait for my IT to help?
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Hardware options for Sitelink and myHub
With Sitelink Sales on terminal hold thought I'd ask here to get a quicker response. Currently run Sitelink from home on my Windows PC, no problem. Switching to a MAC at home and found Sitelink doesn't run on a MAC, only a Windows based PC. Will myHub on my MAC fill in the voids? Understand "they are working on it" to give…
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How do I create and send out just one invoice for a tenant with multiple units
How do I create and send out just one invoice for a tenant with multiple units
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Why doesn't the tenant's credit card info migrate to an additional unit being rented?
When I move a tenant into an additional unit all of their information migrates except their bank card information. When I get to the payment field and want to use the card on file it is not there. If I cancel the payment to go and look up the info it will cancel the entire move in. This really is a problem especially when…