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What questions do you ask a prospective tenant when they call to rent a unit?
Does your facility use a script card to answer calls or do you just wing it?
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Delay in Sitelink syncing to Noke Smart Entry
I'm wondering if there is a button or ability to have Sitelink sync with Noke in real time? Right now, when a unit is rented in Sitelink the system is meant to automatically sync with Noke in real time and input all of the tenants information so they can download the app and access their unit. Currently, there seems to be…
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Versapay
So do we need to do anything regarding the switch to Versapay or does it just happen for us on 2/17?
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BIG NEWS! New SCP course launched: SiteLink myHub
The course you've all been waiting for is now here! Announcing our 4th course in the popular SiteLink Certified Professional training and development program. Get certified in SiteLink myHub today! New enrollees welcome, simply go to training.sitelink.com to register.
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Drivers License scans
Hello! One of my employees must have accidentally changed something in the settings or settings of the printer and when scanning a DL into the system from SL it only scans a tiny portion of the corner, like it was blown up... Has anyone had this problem before? Thanks in advance!
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Telling a customer No
What's the best way you have to tell a person we will not rent to them? I have always found it difficult to explain to a customer that we don't want their business (Or more specifically the trouble they bring)
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ZELLE PAYMENTS
I have had several customers ask if we take zelle. We haven't as of yet. But thinking about it. No credit card fees sounds pretty good.
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E-sign Docs optimized for mobile devices
I have had a few customers who cant seem to sign the Rental Agreement or Insurance Agreement with mobile devices. So I sent myself one to try it. These Docs are not optimized for mobile, so they are hard to read and figure out where to sign. Can @storable_support do anything on this? Thanks
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Verifying AVS
When verifying AVS on some Credit Cards it does nothing. Does anyone know why?
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Storable Payment Processing
What is your experience with Storable Payment Processing? Has anyone found a way around this? Or switched to a different software due to the forced change?
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Cancel/Void an ACH payment before its commited?
I have an ACH payment that ran thru the night on autobill that I forgot to cancel yesterday. Is there anyway to cancel the ACH payment thru Sitelink or Storable Payments before it gets processed thru the customers bank account? I have not committed the payment yet thru Sitelink.
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PDF Converter Error
Does anyone else get an error when generating documents that requires you to download a PDF converter? I've spoken to support, and when they remoted in to the system they did something and said it should fix the problem but it seems to have even made it worse... the problem isn't the converter or downloading it, but it…
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Selling a vehicle
Hello, We have a tenant who is default on a unit and is coming up for sale. We cut the lock and lo and behold there's a mid 70s Fiat inside. Does anyone have any experience selling vehicles inside units? What steps would be need to take to do it properly?
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A GOOD LAWYER RECOMMENDATION IN THE SoCaL AREA PLEASE
Hi Everyone!! I am in Southern California, and I am looking for a good lawyer to assist with a tenant we are trying to countersue. We actually won in a civil suit she brought against the company, so now we want to countersue. Who (if you use anyone) would you recommend?
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Setting up ACH payments
I'm trying to set up ACH functionality, I haven't used it before, but now have a tenant that wants to autopay that way. I have his tenant information set up, have everything turned on (that I can find) to do ACH, and it did not take it out. When I go into Billing-->ACH Bank Debit to process, it gives me a popup saying ACH…
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Chapter 11 Bankruptcy
How long do we have to wait before we can do something about tenants that have filed Bankruptcy? I have a tenant that has already went to court and their assets auctioned off. But they still have a unit with us. I have tried to email the lawyer to have the person that bid on their assets to come get the contents of the…
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DAILY CLOSE WITH $0 MADE, NOT SHOWING UP ON DAILY CLOSE
Hi Everyone!! I had a close on 2/20/2023, and made no money at all: no cash, check or credit card. I noticed today, that there is nothing for that day at all on the daily close list. So my question is, because that was my first time not making any money, and seeing nothing on the daily close for the 20th, is this normal?
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WHY does Sitelink Web Edition, and Corp Control require Local admin to run?
WHY does Sitelink Web Edition, and Corp Control require Local admin to run when you have a specific update in June of 2018 that states you specifically fixed this issue? https://storageforum.sitelink.com/discussion/3182/june-12-2018-version-history-release Please provide a work around.
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Rate changes
Anyone know how to get rid of pending rate changes on the bulletin? Aside from opening and dismissing all with a note. I do this and its back the next day.
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rent increase
If you have a customer who needs a large rent increase. Can you increase to whatever you want? Or is there a limit like 20 percent at a time? With insurance rates going up and I think he has slipped by.
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Snow in Unit - Anyone else have this happen?
Hello...Manager at a facility in Ontario Canada, snow somehow got into a unit. 100 plus km/h winds during intense snow storm. Has anyone seen this much snow get into a unit? Corrugated doors do allow for some air to get in but nothing makes sense. Unit in 1st row, no shelter from wind on that side, winds were blowing…
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SMS Service Provider Recommendations
While I see Sitelink is adding a SMS feature to their customer desired list I need to move forward now and start using SMS. What are your pros/cons and recommendations for a SMS Service Provider? Thanks.
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Emailing Preliminary Lien Notices in CA via Storable?
I know there are third-party services who offer the ability to email Prelien Notices (which are California approved), but my question is, does Storable?
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Text Messaging through Sitelink
Does anyone use Texting through Sitelink and if so, which one and how is it working for you. I see there are 3 choices with Sitelink: SMS Resources, LLC Twilio Clickatell
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Online Reservation Issue
I noticed an online reservation over the weekend that was for a unit that was already reserved. The original reservation was entered in Lead to Lease on 7/9 with a needed date of 7/16 and expiration on 8/8/18. How did that happen?
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Sms, Texting ,Notifications
Hey yall! Does any of yall use sms? Im looking into getting it for my facility, and was wondering if i can get any feedback! Which company did your facility go with? Did you get intouch with customers better than calls and emails? Thankyou
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Transfer For One Unit To Another
How come when you transfer a tenant in Sitelink from one unit to another it is recorded as a Move-Out?
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The default move out form has no data
The default form that prints at move out has no information.....
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Automate Collection Emails/SMS
Is there anyway for Sitelink to send out the past due notices/pre-late notices automatically at the event date? We do automatic invoices with Sitelink and this would be a huge help to us!
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Tenant Notification, Mail Service
Looking for an SMS provider that can send late notices, auction related SMS texts, etc. Anyone have any experience and price info with the below providers? Thanks.