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Web Edition very slow on refreshing
One of the computers in our office is really slow when refreshing in the morning and during the day. What can be done about this? Computer runs fine in other applications, Excel, Office, Google, and so on. Can it be uninstalled and reinstalled to clear it out and start fresh? I am not sure if it would work with Web…
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No Gate
Our Sitelink and PTI systems have not been communicating the last few days. I did a gate test in Sitelink and it stated there was "No Gate Enabled". How do I fix it?
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Another map print question
How do I print a map of entire facility without it being zoomed all the way out? I know how to print “simple” view, and I know how to change it in my printer settings to enlarge size. Neither way shows entire facility in any detail.
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CA facility folk, who is your State Fund broker?
We are looking at hiring another insurance company to handle our STATE FUND (workman's compensation). Do any California facility operators have any suggestions? Thank you.
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Email invoices
I am trying to email invoices and they are not processing. I have logged out of sitelink, restarted the computer and logged out and back into our email. Nothing works. How can I fix this? Thanks
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Lock cutting
Question for the masses here, how many of you charge for a lock cut and have your tenants attempted to do it themselves ? Were any of your tenants successful at cutting their own, or do you even allow them to do their own?
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Sitleink Phone Intergration/Tele Tracker
I was at the new Orleans conference and spoke with a company that does this and texts but I can't remember their name. If you take advantage of this feature could you please let me know what company you use and what your thought are about them.
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Strangest Item Found in Unit Up for Auction?
After weeks of calling and emailing the customer to catch up on her rent and failing to receive any response, we processed her unit for auction. We were shocked to find that the only item she kept in her unit was a trophy for second place in a line-dancing competition :D What is the strangest item you ever found in a unit…
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Sitelink and PTI not communicating
Our Sitelink and PTI systems have not been communicating the last few days. I did a gate test in Sitelink and it stated there was "No Gate Enabled". How do I fix it?
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YEARLY AUCTION REPORT?
Hello everyone, I was wondering if there is a report for Auctioned Units that can be printed out in SiteLink? We have to get the information to the owner for 2021, 2022, and 2023. Your help is truly appreciated. Warm Regards, Kathleen
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TECH HELP
Why is it so hard to get to tier 2? Why even have 1?
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Bad Debt & Credits vs Journal Entries Not Matching
When trying to match credits from Bad Debt Write Off, Credits Issued, to Journal Entries the numbers aren't matching. Is there a report that you can use for Accounting that is simpler to use?
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Lead to Lease Letters
How do I enable the letters to print/email in Lead to Lease?
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myHub and Web edition Tenant Notes
We had an enquiry today from someone that one of our "Long-Time" employees remembered as being a trouble tenant. Per our usual policy, we looked them up in Web edition to review their previous notes to see if we wanted to take the risk of renting with them again. Their accounts (tenant has rented 3 units with us over the…
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Can someone pleeease do something about the form and map editor?
This feels like a broken record, and maybe I should just be asking about information to become a feedback partner so I could at least have a reason to demand meticulous attention paid to the nuances of the software, but: Please, can someone ask someone to ask someone on the development team to USE the software?…
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Rental Agreement
Good morning, How do I find a template rental agreement on Sitelink or is there one? I've emailed asking Sitelink last week however haven't yet heard back. We are on California. Thank you.
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What's on your travel bucket list?
Is there someplace you just have to see before it's too late? Could be a landmark, country, or a city—top of my list is New Zealand, I hear it's beautiful. How about you?
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GATE ISSUES
When will the gate be working correctly again. It will open and close, but it won't show who is going thru. They said it's a bug. It hasn't been working right for a few days.
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SLOW data refresh
Anyone else notice huge delays in refreshing data after the last few updates? My site has two workstations, and I have a Surface that all were fine until recently. Now it's taking 10 minutes to refresh data instead of ten minutes. Literally. I've had it take even up to 15 minutes. Not great when in the middle of a lease.…
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Arkansas
Hello guys, anyone from Arkansas?
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Rental Agreement Template with Keywords
I am trying to set up online rentals. Is there a template I can modify that has the keywords already inserted? Thanks Julie
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Rental Agreement
Our facility will be needing rental agreements soon. Does Sitelink offer anything we could use?
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AVS partial mismatch
I have tenants that have a partial mismatch with the zip not matching. We have only 7 zip codes for our City. I have changed it to every one of those zip codes and each one failed.
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Entering Notes on an Account with Multiple Units
I did not see a better place to post this, so I am posting it here. (SL, if there is another forum category for asking technical minutiae-type questions like this, please let me know.) When entering notes on a customer's account that has multiple units, I generally want the note to be visible across the entire account no…
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CC autobill update for multiple units
I have a tenant with multiple (2) units; they called and updated with new CC information, I took the call and updated with Myhub. Evidently, the new credit card information get put into the unit I called up, but not to the other unit that the customer rents?? My assumption would have been that since the two units are…
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How do you get siteLink certification?
I want certificate that I am siteLink certified
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Navigating Rate Changes
Hi Self-Storage Pros! Let's talk about revenue optimization and rent increases! It can be a bit nerve-wracking to tackle these topics, but this forum is all about helping you keep your businesses thriving. How do you approach rent increases at your facility? Any creative strategies or communication techniques that have…
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Can anyone tell me how to turn OFF the sound or turn off the annoying chime sound???
I would like to know HOW to turn OFF the sound/chime when using Sitelink. It is so annoying that I have to MUTE my PC but then have to UNMUTE back and forth. There has to be a way to turn OFF this annoying BOINGGGG noise everytime I hit a button when using sitelink.... please help!!!
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Esign document does not attach to email
Please help me troubleshoot Esign attachment to email. I sent Esign document to customer and the recipient could not find an attachment. She showed me on her phone what was received. There was no attachment. Is this a system error or am I missing something?
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Gate code Suspended denied
my tenant that has 3 units, code says denied. I went into the gate program Storlogix and unchecked suspended. refreshed both programs sitelink and storlogix and the code is still denied Anyone know what is going on here? TIA