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driver's license reader
We've been using a magtek - swipe the d/l and it loads the info into Sitelink. But FL licenses no longer have the magnetic strip. - It's more like a bar code. Any suggestions for a piece of equipment that will read that & input the data? And still read the credit card? Thanks, Mary
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work orders for Maintenance.
Why doesn't sitelink have an area for work to make work orders for each unit? Or does it?
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If a person other than the tenant wants access to a unit, what documents do they need to obtain?
We have a new situation. We have a tenant who went into lien for nonpayment. Auction was the next step. A relative stepped up and paid what was owed and will be paying the rent as to not lose the contents (family stuff). This relative is NOT on the agreement and wants access to unit which she was told no (because she is…
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Forms: Payments & Charges
So I am working on updating some of our forms and I am having an issue. Is there a way to include both payments, credits, refunds, and charges in one single form? So far all the key words that I can find say (receipt only). Is there a way to bypass this that I have not found yet?
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Site Map...?
If someone rents online, how are ya'll sending a unit location map to tenants? StorEdge has this automated, to go out with completed documents...wouldn't that be nice? However, until we have that update, what's your best workaround?
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Rent paid by Social services/late fee ??
I have a tenant whose rent is paid by Social services and is always late. Social services never pays on time and they do not pay late fees. My question is on regarding late fees not being paid by social services, Is there a way to get credit for the loss of the constant waiving of late fees. Not sure if that would benefit…
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Happy Holidays!
As this joyous season unfolds, we wanted to take a moment to extend our warmest wishes to each and every one of you. Your vibrant presence and unwavering enthusiasm have made this forum an incredible place to connect, learn, and grow throughout 2023. Thank you for your incredible contributions and insightful discussions.…
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Address City Auto-Fill
When moving in a new tenant and inputting their address, the city auto fills when you start typing in the first couple of letters. Is there a way to delete some of these? Over time the city has been misspelled and I would like to delete the incorrect ones. I've searched everyone and cannot seem to find if there is a way to…
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PTI Management Interface Setup help needed
I am currently having issues restoring a windows box that went down with Sitelink and PTI falcon 2000. I believe I have almost all steps down and configured correctly except the PTI MI interface with respect to where the files need to point in the system folder directory. Can someone with the "eye of experience" have a…
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PTI Gate system down
Anyone else having issues all our 5 locations is having issues, no gate system all day long, support says cloud issue :(
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PTI Gate access down all day all our locations
WoW no gate access all day and still not at all our 5 locations, said cloud issue, hard to manage property with no gate access working.
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Editing Lead to Lease key items
I have been cleaning up sitelink across our facilities and encountered an issue I can't seem to find the answer for.. I am able to change the text fields for tenant's to green to show they are key items required. Am I able to change the Lead to Lease text fields to green as well? I have been searching and can't seem to…
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What to use on dirty doors?
I have a climate controlled facility and am noticing my interior roll up doors getting dusty. Have tried several different ways of wiping them down without water or cleaners but not much luck. Was considering getting a California Car Duster to try it and see if it has any benefits. Have used them on my vehicle and they…
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Sitelink not opening customers files
I'm having trouble getting into customers files to take payments today. I think they updated software last night. i've restarted my computer twice and sioftware. IIs anyone else having trouble today? Thanks !!!
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How do you set up your contracts online for online rentals?
How do you set up your contracts online for online rentals?
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I am using Avery Labels 5160 to print addresses.
I am currently using Avery Labels 5160 1"x2 5/8" but the alignment is all wrong. all labels are printing at very top of each label. It makes it hard to reuse sheets. Any suggestions or fixes for this problem would be great. Thank you
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Add DO NOT RENT to reservations please
We need to have a way to flag BAD tenants and see them on our reservations screen, I know I'm not the only one asking for this or even flags in general for staff to know not to rent to them. I am always shocked when an evicted tenant comes back! Just had one come in and explain to me that the last manager didn't like him…
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Revisiting the old credit card debate
I understand the need to increase security measures on credit card transactions. We live in that kind of a world now where credit cards and bank accounts are getting "hacked" on an increasingly regular basis. I know the majority of my tenants who pay their monthly bills by card have been victims of this on numerous…
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Storable Payments -Deposits to Bank & Reconciliation
With Storable Payments my ACH payments and Card payments were always separate bank deposits. In November there were several that were combined. Most were not. I am still having issues with ACH payments made online not being transmitted in a daily batch and deposited in a timely manner. This makes reconciliation very…
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Ctrl/Shift commands
Is there any sort of list with explanations of all the Ctrl/Shift functions? Some of them seem very helpful, and I would like to have an all-inclusive list for our locations.
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Deleting admin fee that was manually added?
So I have a situation where one of my employees accidentally added a custom admin fee of $75.00, back in August of this year. When I try to go into edit payments and charges, I am now unable to actually delete the fee. I am assuming because it was added months ago? Is there anyway for me to get this fee removed so i can…
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How do you correct the "Paid thru Date" on the payment screen.
The rent amount was wrong so I corrected that and I deleted the payment. But the paid through date is still wrong. How do I correct that? This payment was done with a check so I was able to refund/void the check.
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Tenant discount on units that door alarms have stopped working
We are a 24/7 access facility. We have video surveillance and gate code activation for entry and exit. All 700+ units have individual door contacts for alarms. However, over time, some of these contacts have stopped working and are no longer available to purchase and replace. We thought about advising tenant that there…
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Can you access tasks and letters in myhub?
Is Tasks and Letters available on MyHub?
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Multi Tenant Card Auto Pay
Can anyone explain how this feature works. Tenant adds additional unit. How do I set up Auto Pay. I can process the payment manually with card on file but not set up auto pay. I can only see the last 4 of card number so can't enter it to set up auto pay. And also noticed it doesn't show the CVV. I have tried in Tenants and…
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Sitelink + windows 11?
I had to downgrade my new computer back in February, from windows 11 to 10. Sitelink support and my IT guy could not get it to install on 11. Has there been any recent updates on this issue?
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Payment Options with SBOA Merchant Services
More Benefits to you as a SBOA Merchant Services customer Our robust products handle millions of transactions and do so in a secure manner. As a full-service provider, customer support and loss prevention are handled in house. Our best in class in-house support teams can answer billing and statement questions, assist you…
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Pros & cons of running a small business from a storage unit [Article]
Most of the major tech companies made their baby steps in garages. In case you have your own garage, go ahead and set it up to be your new office space. If you’re not that lucky, there’s a different solution... [Read more from Talkbusiness Magazine]
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Is anyone using G5 for their website design/hosting?
We are using a new facility as a test for G5 and having a few hiccups with online rentals. Specifically, we require an alternate and that the address for the alternate be different than the renter, however, the software cannot distinguish when the address is the same. Anyone have suggested work arounds for this?
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Bank Lien on Vehicle tenant in default ? NY state
my tenant is still paying on the loan. She is in default with us by 4 months. Car doesn't drive, needs $5000 in work, no keys, no battery. Tenant asked the bank to take the 2012 Chrysler 200 and the bank does not want it. I reached out to the self storage association legal department. They said obtain a title with garage…