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Is there an RSS Feed for the status page?
Hey Friends! This is perhaps an odd question, I'm a member of a discord server for storage operators and Uhaul dealers. We have a bot that monitors the RSS feed for status.uhaul.com and posts any new issues into a channel, it's very helpful in making sure everyone is aware of problems as Uhaul is not always the most…
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What is the easiest way to clean/dust off locker doors?
We've tried using microfiber clothes and warm water with cleaner but it breaks everyone's back.. We've also tried using a duster with an extender arm and find that we just go through way too many duster head replacements. Any suggestions? What do you use?
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Is there a way to see who made a reservation?
Is there a way through a report or anything that will show me who made a reservation? I looked at the "Unit & Discount" screen where initials usually are and there is nothing.
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Link units from lead to lease
Is it possible to link units when you're moving them in from lead to lease or do you have to move them in and then link them?
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Bank repo on a car PLEASE HELP!
I have a car on lien and the bank sent out a repo guy. I won't let him take the car until the lien is paid. This is my first time for this. How do I handle this???
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Caught on camera
If something is caught on camera, would you give the recording to a tenant? Or have the tenant go thru the legal process to get it. Tenant was not robbed. But he had an issue with the police dept. I don't think we can just hand out copies of surveillance footage. I'm not sure.
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Florida: eviction of someone living in storage unit
We are in Florida and have a lady who is residing in her storage unit with her ‘service dog’. She has dog food all over the floor. Trash, etc. it is stated in her lease that she signed that the unit is not to be used for residential purposes, not to be used as a dwelling, etc. We have involved law enforcement to try to…
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Split up a payment
My tenant has two units. She went online and made a large payment that went to one unit instead of both units. Can I split the payment up or do I need to refund the payment and do a new pair of transactions?
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Customer req lock cut off
If a customer is req a lock cut off. Do you have them sign something?
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Issue with future move in
I know this was an issue once before, but want to see if anything has changed. We did a rental that wasn't slated to go into effect until June 21st. However, the tenant was able to come up early to begin moving stuff in today. I know last time, if you did a future move-in, took the payment from that date, and had the lease…
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Uploading pics- Files not showing up when uplaoding
I am having a super random issue. When I go to upload ID and vehicle pictures through Payments its not seeing the files I have saved in their folder in my PC. ITs never done this before. Anyone have any thing I can try to troubleshoot?
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Best Process to mass-mail rental agreements
Hi All, If needing to send a physical mail of rental agreements to each customer at a facility-does anyone have a best practice outside of using Simply Certified? Everytime we try to process it needs a major change to the HTML code, and I just don't have access to someone who can make those major edits. (Needing to do this…
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How do I make the new late fee schedule take effect?
I've increased my late fees. I adjusted them via Corporate Control, checked and made sure the changes were pushed to the site. I used the default 1/1/2000 date so it would take effect immediately. Unfortunately, it doesn't do anything. I just noticed that it is still charging the old rates. Is there some other random thing…
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Voided E-sign Documents preventing website use?
For some of our tenants, and for our own test account, when someone tries to log in to make a payment, the website tells them they need to sign their lease agreement and to call the office. The problem seems to be that they have a voided E-sign document in their account, even though a newer correctly signed document…
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Ledger Table field names.
I would like to create a sql report, however I cant find a list of field names. Is there a place I can go to find them?
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best tablet to run sitelink
Whats the best tablet to run sitelink? I really don't want to run my hub, more of the web edition sitelink.
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What is the best tablet to buy for your facility? What is the best phone company to go with?
We are looking to get a tablet for our facility. i was wondering what is the best tablet to get where we can only set it were we can use sitelink only and block out every thing else? also what is the best provider to go with so we can have cellular data.
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Payments Not Recorded in SL- Update Check for duplicates!
I am losing what faith I had in this company. I am forced to switch to their payment processing this week. Oddly my payments wouldn't process yesterday and they said it was SBOA/Paya/Sage issue. Today all payments processed extremely slow and the screen would just hang up for minutes after. Here is the email I just got:…
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Anyone using Storage Pug for their website?
We are thinking of going with a different vendor for our website. Does anyone use Storage Pug? If so, what is your impressions? Thanks
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Editing a Walk Thru order and map issues?
We are spending a little more time utilizing MyHub's capabilities when doing walk-thru tours of our facilities. However, our new employee brought this to my attention that the general walk-thru order is a little confusing. I don't like the Walk-Thru portion of MyHub. Yes, it comes up somewhat alphabetically and…
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After update?
First card payment of the morning and received this: "6/13/2023 9:22 AM EB: Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so you must process the payment through SiteLink again.Cardholder: <tenant name removed>Amount: 116.00Reference:…
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Reservation in Lead to Lease for existing tenant
Think I have posted about this issue before or contacted support about it. I was trying to reserve a unit for a current tenant that has multiple units. Her name doesn't pull up in search. I emailed support. While waiting for reply I did some tests and in Lead to Lease I can add a Lead or Reservation for current tenants…
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Does anyone know of any Moving & Storage Training videos?
We currently operate a self storage facility and ventured into Moving and Storage. Its new, we have staff that are not trained or specialized in this area and will like to get training and certification. Can anyone assist?
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Climate Control Floor Painting/Waxing
What do you use to paint the floor after they get all scruffed up?
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How do I create a custom report?
Hi! I need to create a custom credit card report, the current one does not fit my needs. Is there a step by step process that I can use to create what I need? Thanks for any help.
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Can we mandate when customers reserve online they must also purchase or supply a cylinder lock as we
We have customers that reserve a unit online. There is not a requirement for them to know they need a cylinder lock, as well as, insurance to get in their units. Can we create a section that makes them do this? We currently can get them to pay the administration fee.
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Setup - my vendor isn't listed
When I use SiteLink Setup I notice that not all vendors are listed that can work with SiteLink. Is there a difference in capability between the companies shown in the setup tab and a company that is not shown?
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Chatbot - Swivl with Sitelink
Has anyone added Swivl or other Chatbot app to their website and had it integrate with Sitelink/Storedge? Has it cut back on your workload. Is it a helpful add on?
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Rate Increase set before tenant discount.
We are just discovering if a tenant qualifies for a discount in the month leading up to a rate increase, it does not calculate the discount when the rate increase begins. What can we do to catch this in advance? In other words, a tenant receives a rate increase letter that their rent is going up in June, they call me in…
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How do I clear ACH Get Returns?
I've tried running "check for returns", I've tried different date ranges, and it keeps saying "Records returned = 0", but then under reminders it still says 1 next to "ACH Get Returns". What is going on?