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Vote For Storable!
We have some exciting news to share with you! Storable has been nominated in not one, not two, but EIGHT categories for the Inside Self-Storage (ISS) 2023 Best of Business Awards. We are super pumped about this recognition and would love your support. The categories we are nominated in are: * Best Management Software *…
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As an owner/operator, are you going to the 2023 ISS World Expo in Las Vegas in April?
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Guess which US city is losing residents faster than any other? You may be surprised...
No it's not New York, although that's a solid guess since NY has the #2 spot :) Believe it or not, it's San Francisco! Read all about this trend in migration in this article from Business Insider: "San Francisco is losing more residents than any other city in the US, creating a shortage of U-Hauls that puts a rental at…
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Can't find form print options...
I've done it before, and I remember it being fairly easy and straightforward, but I can't find it now. I need to change what forms get printed off on a Move Out. I had a custom move out letter at one point, but the inserted keyword functions didn't work so I stopped using it. I've changed it now to eliminate those keyword…
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Annual Invoice vs Monthly Invoice
I Invoice all of my tenants monthly except for Verizon, who wish to pay yearly. I have gone to Ledger Settings and changed the invoicing to Annual, but it is not generating a correct invoice. Am I missing something?
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Transfer feature in SL
Does your facility use the transfer feature or do you perform a new move-in and then move-out? The transfer feature always seemed like a straightforward, easy approach but I would like to know what you think?
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Document Delivery report?
Good morning, Does anyone know of a way to see the breakdown of which of your tenants have a Print Document Delivery setting vs Email? I've tried looking through the reports but can't seem to find anything that helps.
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online payments
How come some of the online payments do not show up in my reminders? I got an email stating a certain tenant paid, but it wasn't in the reminders on the bulletin board.
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March 28th update sitelink won't allow login
Cannot login to sitelink after update today.
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Unpacked Newsletter
We are relaunching our industry newsletter, Unpacked, tomorrow. This newsletter is all about industry news, trends, and best practices. If you'd like to receive these emails sign up here: https://bit.ly/unpackedsignup What topics do you want to see covered in future editions?
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Autopay Set-Up
98% of my property is on autopay, so it takes a LOOOOOOONG time. Is there a way to set up SiteLink to automatically run autopay at a certain time during closed hours? (I tried to select "Billing and Accounting" under the "How-To's" category, but it was unavailable.)
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Sitelink access control
does the access control feature from sitelink keeps track of alarms? or will we still need to rely on our current system for that?
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Can you still do a daily close for a previous day if you haven't closed for present day?
I forgot to close out 03/24/23. Can I still do a daily close for that day if I have not taken in anything for today, 03/27/23? If so how?
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SiteLink and PTI interface issue.
Anybody have a good understanding on how SiteLink interacts with gate software? The situation I have is; one of my tenants was delinquent, to get paid up she wanted the unit put into her boyfriends name. No big deal, they were getting some sort of education assistance through the local college, and needed to have his name…
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StorLogix question
Looking at Event Viewer the Granted Entry switched to Granted Exit mid-day and gate stopped working. No staff were on site, and nothing was changed. The gate worked fine before the change. When Tenant enters their valid pin in the keypad the message Granted Exit shows but gate does not open. Help!
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What is the correct way to process a refund after tenant decided he didn't need it?
A tenant came in 2 days after signing lease, never moved in as he decided he did not need it. The owner approved refund in full amount which was prorated amount of 59.03. When trying to do a regular move out, the amount was less than owed. Was there a different way to do this? he paid with cc. But I ended up paying him in…
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Year Invoicing
Hi Everyone! So, I have a lot of customers who pay yearly. So far, for the past (almost) year that I have been running SiteLink at my facility, I have been creating their invoices manually because I haven't figured out how to have a yearly invoice automatically generated. Any tips on this would be greatly appreciated. :)…
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SMS options
Hello, I am fairly new to Site Link and the company I work for has asked me to look into getting the ability to text to our customers. I notice there are three companies that offer this service within Site Link. Im looking for input from companies that text their customers to see which company they chose and their opinions…
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Electronic Locks Update
On February 8th Sitelink released an update the the following for electronic locks was added. I have sent support a question on how this works. Needless to say they was not very helpful. If I am understanding correctly you have to open modify units, then batch edit locks and enter each lock code manually. If that is the…
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Looking for reviews for SelfStorageSMS..
Looking for reviews for SelfStorageSMS.. I current have a SMS service but it does not record the return SMS message in Sitelink. So I'm looking for something that is more automated.
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PTI User list
Is there a way to change the "user list" to show last name first? I have been told there is not, but I find it hard to believe something so simple is not possible. Very annoying!
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Can sitelink recognize when an elease has been completed and allow tenant access to gate code?
Is there a way for Sitelink to recognize when an Elease has been completed via an online rental and allow the tenant access to their gate code?
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SMS Options
Opening a new facility in a few weeks and I'd like to ask who is using SMS, what company is good to work with? And is it worth using to reach tenants? Any feedback appreciated!
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Texting Two Numbers
Can we text 2 numbers with the same process as emailing 2 addresses?
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MyHub
For those of you that use MyHub. How long does it take for your 3-D maps to load using phone or tablet?
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Any recommendations on drill out bits for cylinder locks?
We use the chateau cylinder locks and our drill out bits cost around $45 a bit... Was seeing if anyone knows of any better drill out bits that are much less and last a few drill outs. Thanks!
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Selling / Buying Facility?
With all the facilities being bought/sold, what does seller/buyer need to do to transfer property operations regarding: SiteLink, sitelink payment processing (is there a report showing prepaid rent to credit to buyer?), integrated text messaging, sitelink website? I haven't seen this topic discussed before...
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Help - Blocking Move-Ins
Is there any way to block old troublesome tenants from moving back in? We have a do not rent list & it seems that sometimes people are not checking it to make sure the person moving in is not on the list - so they move them in then its a gong show (again).
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Where does Corporate Control Lead to Lease window go!?
Here I am buzzing along with my work using Corp Cont L2L window and then the phone rings and I "accidentally" minimize this window and it disappears!! When I go back to CC I can't find it and cannot click on anything else. The only fix I have been able to find is to Ctrl/Alt/Delete for Task Manager and find CC and End Task…