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credits
a credit has been issued in error, can it be reversed?
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Send Invoice on Previously Paid Charges
Somehow I missed processing invoices for the month of May, and a tenant has requested an invoice for that months charges. They have already paid rent for May, so I am unable to manually create a new one. I am assuming this is because the invoice was not processed before the payment was made. Is there any way to retrieve…
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Locks
I need to reorder locks. We usually get them from Move-N-Store. But the shipping cost has gone up. I can order from Chateau and get free shipping. Are their locks good? They also sell locks that come with a lock out key. We currently use red locks with master key to lock out past due, plus lock the out at the gate. Thanks
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Credits issued
In the credits section of reports: What does "Rent non-move in ,non-move out" mean???
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How do I change the payment from an Bank transfer to a ATM payment?
When inserting a payment instead of chossing ATM, by mistake, I choose Bank transfer. After the daily close, can I just change the payment method? Thank you!
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Anyone have trouble getting Sitelink to process and resend unpaid invoices?
Sitelink keeps saying Status: "failed" when I resend unpaid invoices or try to manually create and send an unpaid invoice. Anyone know why?
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Kiosk Payment History
Is there any report that shows how many payments have been made using our kiosk? Typically, I go to lead funnel and it allows me to see how many units have been rented from it - I am curious if there is anything that gives a count of how many people are just paying their bill. Any help is appreciated.
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No initials in Reminders
I see previous notes that were left on Reminders. A few of them have no initials. How was that done?
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Esign Leases Broken
Is Esign broken for anyone else? Whenever I try and go to Waiting for Signature or Out for Signature, I'm greeted with a window that says Service Unavailable, error 503. I was forced to change my password this morning and not sure if that is related or not. @storable_support
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Does SiteLink integrate with WordPress?
we have a website built with wordpress and wanted to see if SiteLink integrates with it
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2 monthly invoices being sent out
I have noticed that Sitelink is now sending out 2 invoice batches about 5 mins apart ... to the whole tenant list - HELP how do I stop this. We have changed nothing in settings. They get one that is showing from SiteLinkmyHub and then the other shows from our company email. Any ideas how to correct this? Thank you
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How to delete invoice
Hi I made a error while creating the invoice, may I know how to delete the invoice
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ACH payments
https://www.yardi.com/news/press-releases/yardi-announces-the-elimination-of-ach-rent-payment-fees/?utm_campaign=BreezeSSNetNewCampaign&utm_medium=email&utm_content=304206997&utm_source=www.yardibreeze.com_hs_automation&__hstc=186246006.e1ed615c9cc58ad95e13d0ae6ef0a55a.1714396341494.1714396341494.1716556813524.2&__hssc=1862…
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locks
How do I add merchandise to my list? I ordered new locks, and they are not the same as in the computer.
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Payments not processing correctly
We have been having a lot of payment processing issues with Sitelink lately at my facility. We have had some ACH accounts declined, support says that the last payment didn't go through that the account came back as not existing. These payments did go through on our end and confirmed that the money hit the bank account.…
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Run payments from reminder screen.
Do I still have the option to run my credit card auto pays from a prompt in the reminder section rather than have the system automatically run it at night?
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Why is Sitelink adding an unauthorized lien charge to a tenants account?
We had an incident where Sitelink added an unauthorized lien fee to a tenants account the other day (we had already done that the day before). We credited the account, but we don't have any idea how or why this happened. Has anyone else encountered anything like this? Thank you.
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Solar on the roof of my storage unit = Raid by police ;-0
That's not where it all started, but it definitely happened. So going back several years, I owned a small business in Virginia Beach, Va that sold, sharpened, engraved and designed knives, yes, knives. The name of the business was Fishbone Knives and later added laser engraving to add on Laser Pros Engraving service. In…
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tenant has two units need to move out of one
I have a tenant that has two units, they're both in her name. One is hers the other is her sons. Hers is paid for with credit card, his is paid with a check. I need to move the son out and move back in under his name and info. But I don't want to issue a refund and apply to her account. both units are current on rent. How…
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Auction rules and guidelines
Why is no one taking responsibility for making sure these auction winners follow the rules and return paperwork and pictures. I am finding it VERY disturbing that NONE OF THESE so called humans turn in the pictures they find and the paperwork when it clearly states in the law that they are required too. The excuse or…
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CLUELESS
I received this email a few days ago. I have been on web edition for years - have websites with them and use their payment platform. Not only has the service declined -they are clueless who their customers are and their needs and expectations. Seems like the only person that knows I exist is the guy that taps me for about…
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Price Optimizer - how do I set it up
So we are wanting to use the price optimizer and I just cant seem to wrap my head around it - we we are wanting to do is have the price increase by 5% when the unit becomes empty, but only on certain units at our facility... please help this not so bright person today - thank you
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reservations
Is there a way to remove reservations a customer actually made three reservations. I already have him in our system and moved into another unit. But would like to remove the three he put in. Is there a way to do that? Or do they go away on their own?
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How do you like Access Control by Storable so far?
Hi! We are considering a change to Access Control by Storable, wondering who has had some time with it and what you think of it. We currently have PTI StorLogix Cloud, ever since they switched to the Cloud, the whole thing absolutely sucks and does nothing in the way of informing us of real time alarm activity from the PC.…
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worse customer support
Our bank account was hacked as if thats not enough, trying to get in touch with sitelink merchant services is impossible. I left messages yesterday and today. spoke with tech support they are no help. What horrible customer support there is none. So nothing I can do just wait twiddling my thumbs hoping they call. I dont…
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Bulletin Board Updates
When online payments are made we receive an update on the bulletin board for which tenant paid online, the amount paid and the day they paid it. This does not let us know if it is an overdue payment which may need to be unoverlocked. We then need to log into the payment screen and verify to make sure it wasn't an overdue…
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Tenant protection / Insurance pricing ways?
Was wondering if anyone has any input into adding the price of basic TPP/Ins directly into their standard rates. We are getting pushback from customers about the added fee in TPP/Ins. We have been doing storage for 25 plus years and are seeing it more and more. And now that everyone wants auto enroll on, we are thinking of…
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Do rental rate increases need to be physically mailed?
Getting ready to do rate increases next month. Do they need to be physically mailed or is email acceptable? Obviously mailed for tenants without emails but for everyone else?
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Generic decline?
What does it mean when a credit card fails to process due to a "generic_decline"?
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Is there a way to block ACH info in Ledger settings?
Hi, an employee edited tenant to have auto ACH payment in the ledger settings. We do not take, nor are we set up to take ACH. It is not an option in the payment screen, but will allow set up in Ledger Settings. Is there a way to remove (grey out) the option? It's probably corp controll, I don't have access to CCC. If I…