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Generic decline?
What does it mean when a credit card fails to process due to a "generic_decline"?
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Is there a way to block ACH info in Ledger settings?
Hi, an employee edited tenant to have auto ACH payment in the ledger settings. We do not take, nor are we set up to take ACH. It is not an option in the payment screen, but will allow set up in Ledger Settings. Is there a way to remove (grey out) the option? It's probably corp controll, I don't have access to CCC. If I…
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What other companies besides Storable/Sitelink
So unhappy with this company What other companies besides Storable/Sitelink
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How do I make a unit complimentary?
My boss lets me have a unit for free. But I can't remember how to make complimentary.
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SiteLink double charging tenants lately. Anyone else?
So new thing with SiteLink that is starting to appear more and more... Tenants on autopay are getting double charged and SiteLink doesn't pickup that they paid for 2 months of rent. In the receipts tab, it shows "DELETED" then another receipt with a 2nd charge on Tenant's rent. Anyone else experiencing this? Spoke to a…
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Invoice number on payment receipt.
Is there a way to attach the invoice number to a payment receipt? I have clients who insist on asking for the invoice number with each autopay. It would be so much easier if there is a way to automatically have it on the receipt .
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Looking for a SMS service for reviews to new tenants
Hi. I am looking for an SMS service to send out a brief message to new tenants that signup with a link to our Google page for a review. Does anyone have any good recommendations of a service and how much does it cost a month? (It'd be for 1 location) Thanks!
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P.O. Box
Is it legal for storage facilities to accept P.O. Box addresses? I know P.O. Box addresses are one of those debatable topics. However is it illegal to decline a P.O. Box and if a tenant with a P.O. Box goes to auction, do you still process their certified/certificate of mailing auction letters the same as if it was a…
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Importing with Myob
Has anyone had any luck importing we use Myob and I can't seem to figure it out
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Merging Units
Help please! Over the weekend my weekend help added a future move in for a current tenant without using his current profile (she made a new one). As its a future move in I cant delete/remove it to use his current profile. Is there a way to merge or link these units together using the original current profile???
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E-Sign Booking Confirmation
I am trying to attach a customer sign up sheet via the booking conformation. I want to send out the customer sign up embeaded into the form. Can the Booking Confirmation be used as E-Sign?
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How do I find all tenants who meet a specific criterion?
We are adding a new "Senior" discount to our system. How do I build a query that will find all of our current tenants who have a DOB before 04/01/1959?
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Do Not Rent List?
Am I missing something? In sitelink how do we create a do not rent list? So far the only thing I am seeing is having to look at the notes which creates quite a bit of delay having to look up someone at move in. Is there a way to change the color of their name in the tenant list for a do not rent?
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How to run a payment for a rental truck
Hello. We opened a new facility and have a rental truck we offer to tenants. At this new facility, we don't have any 'company unit' in SiteLink that we used to run the charges through like at our older facility. We don't want to create a fake unit, and skew our numbers however small, just to run these charges. I've thought…
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How to release the Auction Status (red X), if you forgot to say yes after taking Payment?
How to release the Auction Status (red X), if you forgot to say yes after taking payment?
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Issuing a Credit to Adjust Account
I am sure I recently saw a post about this. And I commented on it. Can't find it now. I have the exact situation. Customer transferred to a different unit. I need to issue a credit due to a rate adjustment. I go to Edit Charges and can type the number in the credit box but it goes back to zero. At times in the past I have…
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Report with Days Occupied?
So, I am gathering the data to calculate my customer average lifetime value, and I can't find a report that shows the number of days units have been occupied. I KNOW it exists, I think I am just experiencing Monday morning brain issues. LOL. If someone could *please* point me in the right direction, I would really…
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Cutting Disc Locks
Hey Guys! New to the forum! I have been in storage for about 5 years. During this time I have learned quite a bit. BUT! These disc locks I can never get the cut right. There has to be a better way. Can anyone help with some tips? I have tried everything I can thing of to get these things cut off without a mangled mess. No…
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Setting up a reminders for staff to complete a task
I am running into a glitch, when I create a reminder for staff in a tenant's file, it only shows up on MY calendar not theirs, even though I see ALL EMPLOYEES in the reminder I am creating. What am I doing wrong? I just tested it and it did not show up for my staff.
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Collection Company?
The collection company we have used for years has simply up and disappeared...literally! Would anyone like to share recommendations for a Self Storage Collection Company? Any referrals would be greatly appreciated!
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Is there an easy way to switch from one facility to another in the web version of SiteLink?
in MyHub there's a drop-down menu of the facilities in my region, so I can easily switch to solve problems for them. In the web version I have to shut one down and completely reopen with the location number of the other facility. Am I missing an easier way?
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Non prepay reoccurring discount?
Is there any way to set a limit on a reoccurring discount? Like 10% for 6 months, without it having to be a prepay requirement?
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Video Surveillance from outside source
Is any one using outside subcontractors to keep an video eye on the storage site
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How to change a due date on a group of units
How do I change a due date on a group of units?
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What is your Past Due process for unpaid rent? Collection agency?
Hello, Our company has been looking into hiring a collection agency for unpaid rents and unit abandonment fees. I'm just wondering what are other Ontario companies processes. Thank you!
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Modify rents
How do I modify to new street rates for our units as well as change rates on existing units/tenants?
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Raising Rent
How do I raise rents on our units? We are raising street rates as well as current tenants. Thank you!
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Climate control temperatures in Ontario
Looking for some guidance, what are most climate controlled temperatures set at in Ontario, for summer and winter. thank you
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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Error Message: Session Timed Out -- Website or Sitelink issue?
I have two tenants that have created accounts on our websites and have used the website to make payments etc. in the past So suddenly one of them says that she can no longer log in, she keeps getting an error message 'Session Timed Out'. Sitelink is not showing me any recent log ins under her notes section. We have tried…