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Site Link Move-In Screen Has no Unit Number Visable
We're still rather new to Site Link having moved from Sentinel Systems after 25 plus years. Is anyone else having trouble navigating the move in screen? I get that you have to select a vacant unit and then "add" that unit to begin the move in process. My problems is that on the screen where you actually begin to enter…
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Posting multiple payments as Ach using 1 check
Why can't we post multiple payments as Ach the same as we do c/c? I have several customers who pay for multiple units using one check. I have to put each payment in separately. One customer has 6 units.
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Tracking previously Mailed and Emailed Invoices
Is there a way to run a report on how many invoices went out by mail and how many went email for a specific date range. Since we started emailing some invoices, per out tenant request, we are curious as to how much postage was saved. I know you can see how many you are sending the day of, and you can see them in "Unpaid…
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HELP{ - Separating Different Units for reports / income
Hi Everyone, I am hoping someone can guide me as to the best way to segregate certain units within the same site for reporting. Specifically we are trying to be able to determine income performance and figures from different size units and also locations on the property. We want to receive income reports from different…
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Email Tracking/Capture
Is there a way to have outgoing emails saved somewhere so we have a record of them going out? With Domico, we used Thunderbird and it kept all of the outgoing emails for us. Can we use Thunderbird? Or another program? Thanks.
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Monday is Memorial Day. How do you celebrate?
Did you know? On Memorial Day, a national moment of remembrance takes place at 3:00 p.m. local time Memorial Day was originally known as Decoration Day In 1966 the federal government declared Waterloo, New York the official birthplace of Memorial Day Read more at History.com How do you celebrate Memorial Day?
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WEBINAR 5/23/18: How will the Internet of Everything impact the self-storage industry?
"How will the Internet of Everything Impact the Self-Storage Industry?" May 23, 2018 with Jon Loftin of OpenTech Alliance Internet of Everything (IoE) platforms are re-inventing the self-storage industry to offer smart, connected self-storage solutions. According to a recent study by Cisco Systems, the Internet of…
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WEBINAR Q&A: How will the Internet of Everything impact the self-storage industry?
Below is the list of Answers to the Questions asked during the May 23, 2018 Industry Webinar with Jon Loftin of OpenTech Alliance. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Do I need to convert my existing access control and/or purchase new keypads, etc that work with a cloud based…
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Invalid Pre-Lien and Lien Notices
For those in states that require a detailed list of charges, be careful. Our first batch of notices after the last update does not have the notice fees on the detailed list. The total amount due is correct, but no charges listed. Which in California, invalidates the notice.
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Resident Manager position opening soon
Afternoon everyone... We are acquiring a property in roughly 30 days in the Garland, TX area and will be looking to hire a resident manager team or individual. If you or anyone you know may be interested please shoot me a message and we can get into more details.
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Today's Dilbert....
OK....Who can relate?! I haven't laughed like that in a while....Plus, Orkocean put a pic on green day discussion that still has me rolling and strangely inspired to over achieve....a direct counter to the Dilbert today....Life is fun! B) >:)
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Some lighthearted thoughts on self-storage [Article]
This recent op-ed piece from the Chicago Tribune made me smile a little, check it out: Column: Self-storage facilities are the new mattress stores. They're everywhere. It starts when you see the earthmovers and construction equipment clearing a field somewhere near your neighborhood. After driving by the scene, you begin…
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Myob Importing
Morning all. Is anyone using Myob and Sitelink? What accounting interface are your using. We had it all set up using storman and now my head office is unsure on how to import it.
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How do you keep discount when you transfer?...
We moved in a tenant with a special, prepay two months get one month free a week ago. Now, tenant wants to be transfer to different unit. I am doing the transfer, but somehow it is not applying discounted month as free month, it is transferring tenant to new unit, showing a due of the 3rd month (which is supposed to be…
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several units today suddenly have charge invoice fee checked
Over 30 units today randomly have charge an invoice fee checked. They were not checked before. Did this happen to anyone else? I am now going through everyone's lease to make sure they wanted invoices
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We require addresses, phone# ect... is there a way to defult and require Vehicle Lic plate numbers?
Recently we implemented a new policy (for the safety of our tenants) that if you did not enter the property in a 'vehicle' that you were unable to rent. This has helped keep the troubled "walk-in's" from renting. My question is, When renting a unit some fields are required fields that have to be filled in before advancing…
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Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't…
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Swiping DL's to enter tenant information
I've used my credit card swiper to populate the tenant information into SiteLink in the Web Edition for years. Will this capability be added to MyHub, either with a dongle on a tablet or also while using MyHub on desktop PC? :)
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Email Issues
I have noticed that occasionally, when emailing a tenant from Sitelink, such as emailing their receipt of payment, the email is coming back to us in our "Storageinasnapp" email as undelivered. I verify their email is correct, then email from our personal email, instead of Sitelink When I Email them from our Personal email,…
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Hiring for a new facility in Myrtle Beach, SC JULY
$37,500 + bonuses Vacation Full time Storage manager for Outbox Self Storage-new facility in the Surfside beach area of Myrtle Beach. You will manage the office, rent units, sell boxes and supplies, run reports and meet with ownership, perform rent raises, collections, marketing, work with property maintenance, and most…
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Unwanted items left behind
I'm sure this is extremely common - What do you do when tenants move out and leave anything they don't want behind? We do NOT supply a dumpster and there is none on the property. So, people just leave their things in halls, in units, outside on the property. We often have to hire someone to remove these things. What does…
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This is a suggestion or opportunity for improvement regarding "call past dues".
Whenever I make a contact to a past due customer from any entry into "notes" of the contact; can "call past dues" recognize that my actions apply and update the "Last Note" column.
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Moved: This is a suggestion or opportunity for improvement regarding "call past dues".
This discussion has been moved.
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Is there a way to input back-dated data into sitelink?
The storage facility where I work has been transitioning over to SiteLink software system from using paper ledgers for customer data and payments. The facility has been operating using paper ledgers for a number of years and there is a lot of data that has not been transferred or input into the system such has past…
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Marketing to Buisnesses
What type of business customers do others facility's have for non-climate controlled storage units?
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auto pay pending 3x in tenants account??
I had multiple people call I've heard of 2 before with disabled avs but its showing in their accounts 3 times.. how can I avoid this and why is this happening?
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Deleting Rent charged after move out
Example: We have tenants who have moved out on Saturday (we are closed Sat & Sun) and bring in the key Monday. We perform the move out on Monday, but SiteLink charged rent on their Sunday due date. How can I take off that rent charged, since they actually moved out Saturday, but we are performing the move out on Monday…
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Adding Admin Fees
Hi I am trying to add a $10 Admin fee so when someone moves in it automatically adds the $10 I am probably looking right at what I need to do but I cannot figure out how to do it. Any help would be greatly appreciated
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COMING UP 6/13/18! Gestion de ingresos con SiteLink’s optimizador de precios
Este seminario web interactivo se presentará por completo en español (This interactive webinar will be presented entirely in Spanish) Gestion de ingresos con SiteLink’s optimizador de precios 13 de junio de 2018 a las 2:00 p.m. EDT Presentado por Amird Caballero, Sales Executive a SiteLink Aumente sus ingresos como…
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A little humour on renting storage
Today I rented out a 8x12 to a customer whose daughter is coming home from college. Dad was going to pick her up on the weekend, but the boyfriend decided he would bring her and belongings home today. Dad rented the storage unit and was very pleased. Within minutes of dad leaving a new customer comes in. She is wanting to…