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Sitelink software vs gate software
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out. Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink. Any suggestions on how to get this fixed? Thanks very much for any help.
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Seminario web 13/06/18: Gestion de ingresos con SiteLink’s optimizador de precios
Este seminario web interactivo se presentó por completo en español Gestion de ingresos con SiteLink’s optimizador de precios 13 de junio de 2018 a las 2:00 p.m. EDT Presentado por Amird Caballero, Sales Executive a SiteLink Aumente sus ingresos como operador dejando que SiteLink haga el trabajo por usted. Aprenda a…
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Seminario de preguntas y respuestas: Gestion de ingresos con SiteLink’s optimizador de precios
A continuación se encuentra la lista de Respuestas a las preguntas formuladas durante el webinar del 13 de junio de 2018 con Amird Caballero. Si se perdió el seminario web, puede verlo a pedido desde el sitio web de SiteLink. Q. Si escojo un plan para el mes de Marzo, lo puedo cambiar ese mismo mes? A. Si, aunque este en…
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Take a one time ACH payment
We are new to sitelink and i was wondering if there was a way to take a one time ACH payment from a customer? I have done ACH payments for customers who have it on auto bill.
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Modify units, must add note
I understand why when I take a unit "off line" for service or a vendor to use I have to make a unit note, however when I bring a unit back on line the system requires me to note it. This is kind of a pain because then I have to go back in and remove the note. I do the maintenance for 3 properties right now and it is a bit…
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ClickandStor® - Everything You Need to Know
Google recently found that over 50% of on-the-go searches have local intent. So, as more and more people search for local businesses on their mobile devices, storage facilities must offer a mobile friendly way to rent or reserve a storage unit online to stay competitive. ClickandStor® - A Kiosk in Your Pocket is the…
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SiteLink travels to ILSSA event
SiteLink's Markus Hecker attended the 2018 Illinois SSA Great Lakes Owners Summit June 13 and shared this great pic. The event was held at the Union League Club in Chicago, IL. Looks very well attended! Read more here.
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Correcting or deleting Predictive Text
When I'm entering information into the tenant primary info area for a move in, the predictive text in some areas, like City, is incorrect...spelled wrong...How can I remove that out of the Predictive text box?
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NEW EXPANSION - CAN WE OPERATE BOTH UNITS OUT OF ORGINIAL OFFICE - PIT FALLS NEEDED
WITH THE EXPANSION, OWNERS WOULD LIKE ME TO RENT FROM THE ORGINIAL OFFICE. HAVE YOU HAD THIS EXPERIENCE. WHAT DID YOU DO TO RENT NEW UNITS FROM THE OLD OFFICE. WILL NEW TENANTS DRIVE FROM ACROSS STREET TO THE ORGINIAL OFFICE. GET ON OUR GOLF CART AND GO BACK ACROSS STREET AND THEN BACK TO OFFICE TO DO THE LEASE AGREEMENTS.…
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Management Summary
Is there a file that explains the Management Summary Report? I need to understand what "other" is under Payment Receipts.
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Refund to credit
How can you take an insurance refund or even a deposit refund and put it as credit for a tenant?
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WHAT ARE YOUR BIGGEST MARKETING FRUSTRATIONS?
Don't be shy...marketing (especially internet marketing) is a big, fast, often confusing world...so let's see how much we can gain from a little vulnerability.
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Who has used Humor in their advertising?
I saw a recent twitter post of a SiteLink customer showing off their new road-side sign. It gave me a laugh and made me wonder how else operators are using humor to bring in customers - and does it work as well as I expect it does? Post a photo of funny self-storage sign, print add, window banner, etc. that you have used…
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Thinking cap question - want to track referrals in Sitelink
I want to track referrals directly in sitelink and am thinking of ways to accomplish this. My current best workaround is to use a tenant field that is largely unused and substituting the referrer name in there. For instance, put the reference name in the "Additional phone"... which I could then reference with…
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Bonus Criteria
What are some thoughts regarding one of the criteria for quarterly bonuses being determined by tenant unpaid charges? "Encourage tenants to pay before a lien is place on their unit".
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Congratulations May 2018 Certified Professionals!
Welcome forum users who are now SiteLink Certified Professionals! We're glad you discovered our free, self-paced online courses. Whether you're learning brand new skills or brushing up on prior knowledge, we hope you'll find the training helpful and rewarding. Excellent job everyone! **In these monthly announcements, we're…
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New Background Auto-billing, Invoicing in SiteLink myHub [Press Release]
You can now batch process tenant invoices and recurring ACH/credit card payments SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce background batch processing for recurring payments and invoicing for SiteLink myHub. Highlights * Start the…
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Security Deposit Refund
If a Security Deposit was marked as Dismissed during Move Out, can it be reapplied (or re-activated) to the moved account after move out has already been completed. example: The tenant came back in and had fulfilled the Security Deposit requirements. That way we can show Security deposit as applied and refunded to tenant?
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Payment history for a certain year
How do I pull up the payment history for an entire year without seeing all of the other years? I have commercial tenants that ask for it in January for their taxes and it is very difficult to show them because the one I get shows their entire rental history.
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Emails
Is there a way to pull up all the emails recorded in sitelink to send one email to all my tenants?
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MAY 2018 POLL: In what ways are employees recognized at your facility?
In what ways are employees recognized at your facility? If you have more than one answer, choose your favorite and add details in the comments. Thanks for voting!
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Last Update Broke License Scanning and E-Sign Agreements
After the last update a couple days ago, I cannot scan licenses into Sitelink anymore. I used to be able to place the license on the upper corner of the scanner, and Sitelink would scan it in, and scan in just the license. Now when I scan, it blows the license up huge, and only keeps about 1/4 of the license which is…
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From Latin America to Asia, The Storage Group expands its scope to the global market [Press Release]
MAITLAND, FL --- The Storage Group (TSG) continued to expand into international markets by attending both the Self Storage Association Asia Expo (SSAA) in Bangkok, Thailand and the Latin America Self Storage Expo (LanAm) in Miami, Florida. Self
Storage Association Asia Expo The Self Storage Association Asia hosted over…
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Site Link Move-In Screen Has no Unit Number Visable
We're still rather new to Site Link having moved from Sentinel Systems after 25 plus years. Is anyone else having trouble navigating the move in screen? I get that you have to select a vacant unit and then "add" that unit to begin the move in process. My problems is that on the screen where you actually begin to enter…
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Posting multiple payments as Ach using 1 check
Why can't we post multiple payments as Ach the same as we do c/c? I have several customers who pay for multiple units using one check. I have to put each payment in separately. One customer has 6 units.
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Tracking previously Mailed and Emailed Invoices
Is there a way to run a report on how many invoices went out by mail and how many went email for a specific date range. Since we started emailing some invoices, per out tenant request, we are curious as to how much postage was saved. I know you can see how many you are sending the day of, and you can see them in "Unpaid…
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HELP{ - Separating Different Units for reports / income
Hi Everyone, I am hoping someone can guide me as to the best way to segregate certain units within the same site for reporting. Specifically we are trying to be able to determine income performance and figures from different size units and also locations on the property. We want to receive income reports from different…
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Email Tracking/Capture
Is there a way to have outgoing emails saved somewhere so we have a record of them going out? With Domico, we used Thunderbird and it kept all of the outgoing emails for us. Can we use Thunderbird? Or another program? Thanks.
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Monday is Memorial Day. How do you celebrate?
Did you know? On Memorial Day, a national moment of remembrance takes place at 3:00 p.m. local time Memorial Day was originally known as Decoration Day In 1966 the federal government declared Waterloo, New York the official birthplace of Memorial Day Read more at History.com How do you celebrate Memorial Day?
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WEBINAR 5/23/18: How will the Internet of Everything impact the self-storage industry?
"How will the Internet of Everything Impact the Self-Storage Industry?" May 23, 2018 with Jon Loftin of OpenTech Alliance Internet of Everything (IoE) platforms are re-inventing the self-storage industry to offer smart, connected self-storage solutions. According to a recent study by Cisco Systems, the Internet of…