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Losing money upon transfers
Good morning all.. I was curious if anyone else has ever ran into this issue as i'm thinking it's a coding issue in sitelink. Short story version: tenants were looking at 10x20's, we have 2 across an aisle from each other, they rented one as they will most likely need the 2nd this weekend but aren't sure until the stuff…
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MARCH 2018 POLL: Where is demand for self-storage headed in the next 1-2 years in the USA?
You hear the stories and get the benefit of everyday interaction with customers. Do you think people will be using self-storage more and more in the coming years? Has demand peaked? Or maybe it looks like it's going down. Vote! Then feel free to add your thoughts in the comments.
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Offering unlimited secure cloud storage with your rentals
VaultDrop offers unlimited cloud storage to your customers. So whether your customers need to back-up 3 – 30 or even 300 megabytes, gigabytes or terabytes, you can deliver it. Essentially, their rentals include a new Unlimited Virtual Storage account via VaultDrop. It is easy to set-up. It integrates with your management…
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How do I re-print an invoice?
How do I re-print and invoice? Why do some of my invoices have invoice numbers but some don't?
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ZIP FILES
Has Sight Link ever offered a web training on how to make zip files for desk top documents? Thanks for any help in advance! Teresa
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What to do with vacant space?
Do you have open space on your lot? If yes, how do you maximize it? Boat/RV parking? Portable storage containers? Etc.
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Smart kitchens vs. 'dumb' kitchens
Tech companies are hoping 'smart kitchens' will be the next big trend in new homes. Will appliances complete with huge touchscreens, built-in cameras, and voice commands soon be a part of everyone's favorite room in the house? Read more about it in
To Invade Homes, Tech Is Trying to Get in Your Kitchen
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Esign - Ipad
What is going on with loading Esign on Ipad? Most of times since last couple months it only loads the document boarder and a couple selectable frames, no wording or anything else appears. Use to work great.
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How can I view or print out a list of ALL of my "auto pay" customers?
I am trying to see if there is a way I can view or print a list of ONLY my customers that are set up on Auto Pay. Is there a way to do this? Would it be in reports or can this be set up? If anyone has any suggestions or can help me out with this I would greatly appreciate it. THANKS!!!
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reprint Move-out Paperwork
how can I re-print the ledger history and notes history on aunit after the tenant has moved out and is no longer on my tenant list?
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On line Auctions
We recently listed storage units on a On Line Auction site for the first time and one of the stipulations is a cleaning deposit. Question for some of you Storage Managers that do this is if someone buys several units, are you charging the full cleaning fee for each one, or the full fee on one and discount the other's?…
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WEBINAR Q&A: Progressive Web Apps, eCommerce & the Self-Storage Industry
Below is the list of Answers to the Questions asked during the March 21, 2018 Industry Webinar with Jill Baker and Stevie Harris from The Storage Group. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. If we currently have a website, how would a Progressive Web App (PWA) work with it? A.…
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WEBINAR 3/21/18: Progressive Web Apps, eCommerce & the Self-Storage Industry
Progressive Web Apps, eCommerce and the Self-Storage Industry with Jill Baker and Stevie Harris of The Storage Group March 21st, 2018 Learn how you can start integrating e-commerce functions (like Progressive Web Apps and vendor platforms) into your business even if you aren't a tech whiz! Did you miss the live webinar?…
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Attached / Embedded emails
Hi all We have noticed something strange happening in the last couple of days - not sure if this is related to the new update. We send out welcome emails through CRM to new customers, these are embedded text and we select this from the drop down. However the ones we have done in the last couple of days are going out as…
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bulk upload of competitor info
Hi, is this possible, and if so what is the best format to have the data in? Thanks
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Spring is here! And who else is getting snow tomorrow?
It's official! Spring began at 12:15 EST today March 20, 2018. Here in Raleigh the trees are flowering, daffodils are well-past blooming, and yet...we may get some snow tomorrow morning! Go figure :) According to the Washington Post, the spring equinox is typically 15 to 30 degrees colder than the first day of fall. Has…
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Gate Access tab in customer account suggestion
Would be nice to see a gate access tab inside the customers account. I know the old system Rent Plus that use to be around pulled a customers gate access into their account records in a separate tab. That would be wonderful to see in Sitelink. Where it could pull access times, days etc. to a current customers account.
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Adding fees
I'm trying to set up my work with their first ever storage software. I have a few questions I'm hoping can be easily answered. 1. When I take a payment and they are giving me more rent then is owed because I do not have change, a screen pops up and says "The amount you entered is too large. You are attempting to…
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Dropping Rates
When " batch modifying" units and changing the rate for a single size unit does it change the current tenants rent when changing the standard rate or will it change standard rate on the unit when the tenant vacates? We are dropping our 10x10 price and I do not want to batch modify the unit and it change current tenant…
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Hallway Lighting
Which is the most preferred or complimentary lighting for climate controlled hallway lighting! Temperature / Source2400 K / Standard incandescent lamps2700 K / "Soft white" compact fluorescent and LED lamps3000 K / Warm white compact fluorescent and LED lamps5000 K / Horizon daylight6500 K / Daylight, overcast Please…
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Can't start new thread in the Twilio subforum
Grretings: Just wanted to mention that I am unable to start a new discussion/ thread in the Twilio subforum here on the forums. The Clickatell subforum is also missing the button at the upper left but we don't use that service. In case anyone is wondering, I'm trying to figure out how to match up the phone numbers in their…
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Calendar- Reminders
When I logged in this morning my Reminders populated 14 Appointment Reminders from 2013 to 2018. Any idea why this randomly showed up today?
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Job Opening, Part Time Relief Manager needed in Raleigh
Self Storage Solutions is currently seeking an experienced Part Time Relief Manager at our Facility in Raleigh. Our ideal candidate will have experience in self storage property management and have a flexible schedule. We are seeking mostly Saturday coverage as well as vacation relief for our full time manager. If you know…
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Thinking of going all out for the "green day"...
St. Patrick's Day is almost upon us... A manager at another property has gone gaga for green things this year! I haven't gotten any farther than thinking about planning some wardrobe options....Anyone else decorated their office? Anyone have advice/options for the rest of us?
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SiteLink at the SSA Spring Conference
SSA's 2018 National Spring Conference & Trade Show is here – March 14-16 in beautiful sunny Orlando! SiteLink and SiteLink Merchant Services are there! Stop by the SiteLink booth and say hi to our very own Markus Hecker, COO of SiteLink, and many other reps ready to answer all your questions about SiteLink Self-Storage…
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Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
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Reminders
Hi all, I am curious as to how to delete lien notice and past due notices off the reminders list. Sitelink does this for me but I have all letters sent out and now I want to remove them from the reminders list. Any suggestions? Thank you.
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Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
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Grumpy people...
Why is it a manager's fault when a customer doesn't pay their bill on time? Is everyone in society a potential projector of grumpy? When does self accountability kick in, in a customer's head? 24 years worth and it never changes...#ventingintexas #grrrr :/
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Deposits on storage units
I am not sure if it from varies from state to state but in Massachusetts if you charge a "security deposit" you need to put it in an account and provide interest on it to the customer. This creates a significant amount of work. Currently when a tenant moves in we charge them last months rent. When they give 30 days notice…