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Gate Access tab in customer account suggestion
Would be nice to see a gate access tab inside the customers account. I know the old system Rent Plus that use to be around pulled a customers gate access into their account records in a separate tab. That would be wonderful to see in Sitelink. Where it could pull access times, days etc. to a current customers account.
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Adding fees
I'm trying to set up my work with their first ever storage software. I have a few questions I'm hoping can be easily answered. 1. When I take a payment and they are giving me more rent then is owed because I do not have change, a screen pops up and says "The amount you entered is too large. You are attempting to…
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Dropping Rates
When " batch modifying" units and changing the rate for a single size unit does it change the current tenants rent when changing the standard rate or will it change standard rate on the unit when the tenant vacates? We are dropping our 10x10 price and I do not want to batch modify the unit and it change current tenant…
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Hallway Lighting
Which is the most preferred or complimentary lighting for climate controlled hallway lighting! Temperature / Source2400 K / Standard incandescent lamps2700 K / "Soft white" compact fluorescent and LED lamps3000 K / Warm white compact fluorescent and LED lamps5000 K / Horizon daylight6500 K / Daylight, overcast Please…
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Can't start new thread in the Twilio subforum
Grretings: Just wanted to mention that I am unable to start a new discussion/ thread in the Twilio subforum here on the forums. The Clickatell subforum is also missing the button at the upper left but we don't use that service. In case anyone is wondering, I'm trying to figure out how to match up the phone numbers in their…
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Calendar- Reminders
When I logged in this morning my Reminders populated 14 Appointment Reminders from 2013 to 2018. Any idea why this randomly showed up today?
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Job Opening, Part Time Relief Manager needed in Raleigh
Self Storage Solutions is currently seeking an experienced Part Time Relief Manager at our Facility in Raleigh. Our ideal candidate will have experience in self storage property management and have a flexible schedule. We are seeking mostly Saturday coverage as well as vacation relief for our full time manager. If you know…
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Thinking of going all out for the "green day"...
St. Patrick's Day is almost upon us... A manager at another property has gone gaga for green things this year! I haven't gotten any farther than thinking about planning some wardrobe options....Anyone else decorated their office? Anyone have advice/options for the rest of us?
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SiteLink at the SSA Spring Conference
SSA's 2018 National Spring Conference & Trade Show is here – March 14-16 in beautiful sunny Orlando! SiteLink and SiteLink Merchant Services are there! Stop by the SiteLink booth and say hi to our very own Markus Hecker, COO of SiteLink, and many other reps ready to answer all your questions about SiteLink Self-Storage…
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Autopay in Advance
Hello everyone! We have a tenant who is on autopay, and would like to be perpetually a month in advance so he will have a month of cushion if something ever happens with his card. He is currently paid through 4/4/18, and wants us to run it for the full month of 3/4/18. Do I need to manually keep track of this every month…
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Reminders
Hi all, I am curious as to how to delete lien notice and past due notices off the reminders list. Sitelink does this for me but I have all letters sent out and now I want to remove them from the reminders list. Any suggestions? Thank you.
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Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
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Grumpy people...
Why is it a manager's fault when a customer doesn't pay their bill on time? Is everyone in society a potential projector of grumpy? When does self accountability kick in, in a customer's head? 24 years worth and it never changes...#ventingintexas #grrrr :/
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Deposits on storage units
I am not sure if it from varies from state to state but in Massachusetts if you charge a "security deposit" you need to put it in an account and provide interest on it to the customer. This creates a significant amount of work. Currently when a tenant moves in we charge them last months rent. When they give 30 days notice…
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New Computer-Download SiteLink
Can I download the Demo version from the website and use my Corp Code or do I need to contact Support to download SiteLink on a new computer? Thanks
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Lead to lease sitelink Web edition
Is there a way to put a lead in who is looking to rent next month? I try it and it tries to put them in a vacant unit but they don't need a unit until April or does it just automatically assign them a unit and you can switch it later?
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Daylight savings time starts Sunday ... feeling sleepy yet?
This Sunday March 11, 2018 at 2:00 a.m. marks the start of that sleep-stealing, strange and outdated law that Americans must subject themselves to every year, Daylight Savings Time. Can you tell I'm not a fan? Read all about it in the eerily named article "Why Daylight Saving Time can kill you" from our very own local…
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Walk-in merchandise purchases now available with SiteLink myHub
Attention all myHub users! MyHub now supports Merchandise/POS item purchases without an account now. This means you don't have to add a POS charge on the payment screen for an existing account. Simply click Merchandise Purchase on the myHub home screen, and then choose the item(s) from your inventory: Hope this helps!
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Storage company receives design excellence award [Article]
The Scenic Corridor (SCF) Foundation recently presented a Scenic Corridor Design Excellence Award to John Fayard Self Storage in Santa Rosa Beach. SCF created this award in 2017 to recognize businesses and developers who build or renovate projects that best exemplify the intent of the Scenic Corridor Guidelines established…
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Difference between MyHub and Sitelink main site
Is there a difference between using myHub or the main Sitelink operations page to take a payment?
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Sitelink and Outlook
Since the Nov 14 2017 Sitelink update, our batch emails (late notices, reminders, invoicing, etc.) have been failing. The first tenant in the list will be processed, then the process fails and needs to be restarted multiple times for each tenant in the list. Anyone else seeing this?
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2018 New Jersey SSA Annual Meeting
SiteLink is off to New Jersey for the very first time! Mark your calendar for March 27, 2018, for NJSSA Annual Meeting at the DoubleTree Tinton Falls-Eatontown Hotel. This is a fantastic opportunity for storage owners, operators and managers in New Jersey to network and discuss what is happening across the state. The…
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Schedule price increase
We are increasing our prices on 1st April, and I was wondering if there was a way to schedule this in Sitelink, so that I don't have to do it on the day (which incidentally is also Easter Sunday and a non-working day).
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eSign Options
I am taking the leap into eSign for my leases. Here's my question: When having the tenant sign in person (vs. emailing it to them) do you guys have a separate computer screen on the counter for the tenant to view the lease and sign? or just a signature pad and a copy of the lease laminated for them to read? What works best…
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Formula codes for Lease
Where can I find a list of all the formula codes to insert rental rate, Unit number, fees etc. example below <Tenant.UnitName>,
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History of Repairs on Units
Is there somewhere in Sitelink where we can keep a history of repairs by specific Unit? Not only while occupied, but after tenant moves out and a new tenant moves in, I would like to be able to see previous repairs, like fix broken spring etc....
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Scheduled Auctions With blnAuction = True
Hi there, can anyone give me hits on fetching units against a location id which has blnAuction set to true? Actually I have to show units which are scheduled for auction in sitelink. I am able to fetch units against a location ID, but I have to further narrow down units which only has blnAuction set to true
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Music playing in the hallways
Some facilities have the ability to pipe in music throughout. Is it a good idea, and do the tenants like it? What kind of music do you play? Maybe silence is better, what do you think?
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FEBRUARY 2018 POLL: Why do you offer tenant insurance/protection plans at your store?
You may have more than one answer, choose the most important one!
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Business Accounts
Good Afternoon, How does your business register business accounts in your records? How do you verify the business (i.e. must have business check or credit card), how is the business listed in your records (ABC Shredders or John Doe)? Do you have any additional procedures at move-in?