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Using Mobile Technology to Increase Customer Convenience: An EasyCode Case Study from PTI
Mobile apps have changed the way we interact, work, and live. From listening to music to checking fantasy football scores to checking email, mobile apps have enhanced and improved billions of lives across the globe. But how can you leverage mobile apps and technology to improve your self storage business? Well, EasyCode…
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Auctions
I was wondering if any of you would share your experience with auctions at your facilities...do you hold them or do you do the storage auctions online?
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Anyone like garage sales?
Well, you're not alone! According to Statistic Brain, about 4,967,500 items are sold at garage sales each week. Earning a U.S. weekly revenue of $4,222,375. More facts: Average profit margin when these items are resold on eBay: 462% Average price of a garage sale item: $0.85, with yard equipment being the big earner at an…
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Is being a good listener part of your job?
Many people have a good (or interesting, sad, exciting, you name it...) reason around why they're renting self-storage. Have you ever had to lend an ear as a customer tells their story? Is it simply part of the job?
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The Big One Is Coming. What Will Happen to Portland? [Article]
The Northwest is long overdue for a devastating earthquake. Here’s what to know. Think of Oregon geology as a clock, measuring time in earthquakes—46 major coastal quakes over the last 10,200 years. Tick: a magnitude 8 on the Richter scale. (Bigger than the quake that killed 63 people in the Bay Area in 1989.) Tock: a…
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Where’s Your Data? The Scoop on SiteLink Server Load, Security and Uptime [Article]
SiteLink Reliability SiteLink is completely invested in ensuring that your data is safe and only as accessible as you allow it to be. You can rely on the fact that SiteLink’s servers–the physical place where your data is stored–are configured and certified for the highest level of data security.Highlights * SiteLink…
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The Place Where Stuff Happens - a Snapshot of Self-Storage in Phoenix [Article]
Although an endless series of doors stretched down the hall on either side, Terina Giordano knew exactly where to turn to reach the exit. “Just row after row,” Giordano said with a grin, walking purposefully down the corridor. “You learn your way around after a while.” Knowing her way through a self-storage maze is part of…
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How...to Create a Comparison chart in SiteLink for neighboring competition
Now that I have learned how to use the comparison tracker, is there a chart (Pie etc) that can be created? Corp likes charts, lol, ty!
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WORKAROUNDS
Hi there, this is our second time using Sitelink, its much better than it was 7 years ago but still not perfect for us in the UK. One of the issues we find hard to fathom is the many cases where you have to account for things outwith Sitelink, case scenario: Customer
moves out. Operative
does not click the prorate at move…
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Paperless
Does site link have an option to add things like scanned DL & Docs. Outlook emails etc into cust accts? Thankyou!!
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JANUARY 2018 POLL: What software do you use to manage incoming calls to your facility?
Leave a comment to elaborate on your workflow. Do you wish it had more features? Or maybe you don't use any software, tell us what works for your store!
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Ever checked out the SiteLink Services Status Page?
Did you know? SiteLink posts its server status on its very helpful, detailed and informative services page. Any known issues with the SiteLink infrastructure are shown here, and you can subscribe to updates and alerts to keep you informed of any issues that come up. •View charts showing response times in different regions…
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Happy's Flea Market in Roanoke to become self-storage facility [Article]
What Will Happen to Happy's Flea Market in Roanoke? Years ago, in it's heyday, Happy's Flea Market and Mall drew consistent weekend crowds. The building eventually fell into disrepair, the vendors were kicked out and the property went up for sale. For two years, it's been consistently quiet. "I have been inside, it's quite…
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Cedar-lined storage units: The next big thing in self-storage?
A Tarrytown storage facility is now offering cedar-lined closet storage units where where folks can keep their seasonal or special clothing, shoes and belongings neat and tidy. "Lined with cedar, these innovative closet units are ideal to repel all kinds of pest, prevent the growth of mold or mildew and keep valuable…
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Competitor Tracking
I entered the facility information features like whether they have CC, etc But it isn't showing up in MyHub. Bug or feature coming soon?
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Lease
The software is no longer allowing us to print a lease during the move-in process. How do we fix that?
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Map in myHub?
I've just started using myhub more and more and really liking it thus far! My question is... can myhub display the "Map" of the facility and if so where and how? Thanks in advance!
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Year End Review - SiteLink Milestones & More
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ANOTHER FRIDAY!
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SiteLink Announces Annual PCI DSS Level 1 Recertification [Press Release]
Top compliance rating for server security and payment card data protection continues SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, completed its recertification as a Payment Card Industry-Data Security Standard (PCI DSS) Level 1 Service Provider…
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Self-storage growth slows, but the pipeline still isn’t shrinking [Article]
The steady and strong growth of self-storage is softening after years of success in the sector, market indicators show. Self-storage has for years outperformed all other major commercial property types in terms of earnings growth and company stock performance, but self-storage companies are now actually trading at a 2…
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Rent Increase Notices
I use the Sitelink Tenant Rate Optimization and it works very well. My question is regarding the actual notices when they are processed. I'd like to send an email along with a printed notice, but can't see how to do both in the Print Rent Change screen. It gives a choice when processing to either print or email, but not…
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Any stargazers out there?
I was lucky enough to see last month's Beaver moon at the beach - amazing stuff. Did you hear that this Sunday’s full moon will bring the "biggest and brightest of the year so far. December 3rd’s Full Cold Moon will be the only supermoon of 2017...." [Read more from Newsweek.com]
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MyHub Invoices and emails
Does MyHub do invoices when they are ready to go? Also do I need to reconfigure MyHub to send invoices and receipts via email? Lastly, I was looking at the reminders and can see that there are things to do, but that’s it. Will that be a future update?
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Pet Contest
This is Carmen. She is our official greeter. She had a tiring day and is very tired. She’s a Borg, Basset Corgi cross
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Congratulations October 2017 SiteLink Certified Professionals!
Many of you have enrolled in the SiteLink Certified Professional course and passed one or more of the modules in the month of October. Great job! We hope you are finding the course informative, challenging and helpful. **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also…
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Self-Storage vs. Manufacturing in NYC: City Hall Weighs In
18 months later, de Blasio gets moving on plan to curb self-storage [Read about it here]
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Can I Scan Documents into Tenant Files
I would like to be able to scan documents into individual tenant files. Example, Signed Credit Card Authorization forms Is this possible?
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WEBINAR Q&A: What Can Your Self-Storage Customer Afford?
Below is the list of Answers to the Questions asked during the January 17, 2018 Industry Webinar by Paul Darden from Storage Income Pros. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How can I find money that’s being “left on the table” at my facility? A. There are several places you…
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WEBINAR 1/17/18: What Can Your Self-Storage Customer Afford?
What Can Your Self-Storage Customer Afford? Live with Paul Darden of Storage Income Pros January 17, 2018 at 2:00 PM EST Win the battle on maximizing your income – instead of the race to the bottom for the lowest rental rate. When markets get super competitive, it helps to know what the customer/tenant can afford. This…