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Santa visits SiteLink
A special visit from Annas Gourmet (Chris Duke and Anna Duke - wearing Santa Hats) made our afternoon "Sweeter"! Great job on fulfilling our order and thank you for the treats!
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void a payment authority!
I took in a multiple tendered payment. I received a check for $60.00 and $69.00 on a Visa. I mistakenly left the full amount, $129.00 as all check, then also did the Visa for $69.00. The system will not let me (part time relief) OR my manager void the check payment so we can redo it as the proper amount, $60.00. What are…
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Manually printing an Invoice
How do I manually print an invoice for an account? We just did our conversion a few weeks ago, and it has come to my attention that invoices for most accounts have no shown in the reminders to print. I have one customer in particular (that I can think of right now) that will be an absolute MESS if he doesn't get his…
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WEBINAR Q&A: Top Technology Essentials for Facility Automation
Below is the list of Answers to the Questions asked during the October 25, 2017 Industry Webinar with Peter Spickenagel from CallPotential. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Which methods of collections/follow-up do you find the most effective? A. With technology changing,…
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WEBINAR Q&A: Artificial Intelligence and the Self-Storage Operator
Below is the list of Answers to the Questions asked during the August 23, 2017 Artificial Intelligence industry webinar with Scott Styer and Ashley Shealey. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Can I set up AI (Artificial Intelligence) using software I already have such as…
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WEBINAR Q&A: Live Chat & 24/7 Pay-by-Phone: Great for Tenants & Your Business
Below is the list of Answers to the Questions asked during the September 20, 2017 Industry Webinar with Shannon Charbonneau from XPS Solutions. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Does my website company have to create a live chat feature from scratch? A. There are many…
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WEBINAR Q&A: Capturing Caller Data from Your Point of Sale
Below is the list of Answers to the Questions asked during the December 6, 2017 Industry Webinar with Wey Wey Wong from IVR Technology Group. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Does your system have the capability to get caller address, city and zip just from the initial call…
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WEBINAR Q&A: Integrate Charitable Giving To Grow Your Self Storage Business
Below is the list of Answers to the Questions asked during the November 15, 2017 Industry Webinar with Susan Miller and Elizabeth Jones from Kure It Cancer Research. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. What’s the easiest way to let customers know about donating to Kure It…
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WEBINAR 9/20/17: Live Chat & 24/7 Pay-by-Phone: Great for Tenants & Your Business
Benefits of Offering Live Chat and Around The Clock Pay By Phone September 20, 2017 with Shannon Charbonneau from XPS Solutions and SiteLink's Chuck Vion Make sure you’re relevant online and by phone! Live Chat and 24/7 Pay-by-Phone features allow you to: Keep your website relevant and more than just a static, onscreen…
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WEBINAR 12/6/17: Capturing Caller Data from Your Point of Sale
Boost Return on Investment and Capture Caller Data from Your Point of Sale December 6, 2017 with Wey Wey Wong of IVR Technology Group Capture caller data and never miss a lead! Learn how to track inbound calls at the POS level using TeleTracker while automatically populating a caller’s information into the POS screen. Did…
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WEBINAR 10/25/17: Top Technology Essentials for Facility Automation
Top Technology Essentials for Tenant Convenience and Facility Automation with Peter Spickenagel from CallPotential October 25, 2017 Learn how top operators are using a variety of technology tools to replace repetitive tasks with self storage automation. See how automation is quickly becoming your manager’s sharpest tool…
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WEBINAR 7/12/17: Using the Right Marketing to Get the Right Tenants
Promotions and Incentives: Using the Right Marketing to Get the Right Tenants presented on July 12, 2017 with Chuck Vion and Brett Billick, Chief Marketing Officer at SpareFoot Webinar Highlights: Incentives: What should you be offering to convert consumers to self-storage tenants? First Month Free Syndrome: Which offers…
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WEBINAR 8/23/17: Artificial Intelligence and the Self-Storage Operator
Storage Intelligence for the Smarter Operator August 23, 2017 with Scott Styer from The Nicholson Companies Learn how today’s smarter self-storage operator uses artificial intelligence to maximize revenue, develop managers and improve operations Harness the data within your management software to fine-tune your operation…
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To leave or not to leave....That is the Question.....
I have a question to pose to you all...... do you take down your decorations the day after Christmas or do you leave them up and ring in the New Year with them? Some traditions say if you leave them up, you take the bad decisions and hardships into the new year....Others say, put away the old and make way for the new!! Any…
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NOVEMBER 2017 POLL: How often do you perform a Daily Close?
How often do you perform a Daily Close?
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what is the most outrages thing you have seen a customer do?
So today my facility held an auction,leaving me to clean out the units that didn't sell. I throw everything in our dumpster on site of course.So lets get to it I thew a box of food in the dumpster noodles,peanut butter jelly spices and ketchup it had a lot of food in with roaches and what ever has decided to eat to...i…
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what news of 2018?
Any one want to share a resolution for the new year? Are these a thing of the past?
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WEBINAR: Export Successfully with SiteLink TOTAL Accounting
Available on-demand! Hosted by James Renouf - SiteLink Customer Support / Corporate Trainer on March 18, 2015 SiteLink TOTAL Accounting delivers financial reporting, audit tools and integration with the accounting software of your choice; included in SiteLink Web Edition at no additional cost. Export Successfully To Your…
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Congratulations December 2017 SiteLink Certified Professionals!
Looks like we wrapped up 2017 with a long list of newly certified SiteLink professionals! Hundreds of users have been recognized for proficiency in SiteLink self-storage management software since the course was launched in September 2017. We are thrilled so many StorageForum users have found these courses to be rewarding…
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New Year's plans - going out or staying in?
It's going to be VERY COLD here in Raleigh on New Year's eve - but they have lots of outdoor events if you're willing to brave the weather, including an "acorn" drop at midnight (Raleigh is the city of oaks:)) What's going on in your town?
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Buying new containers for self-storage facility
Until last month I was in the self-storage business with one of my great friends. The business was good but I had to move here to America for some personal reasons. Anyway, I am planning to start something similar here. While most of the planning is done, I am looking for a place to buy containers. Since I am new here…
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Unit Locked Nothing In it.
Hello All, I have a unit that was rented and the tenant never move in? I can see over the top and verify the unit is empty. I am able to just cut the lock and move out the tenant?
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2018 SSA Executive Ski Workshop
50 Big Sky Resort Road Big Sky, Montana 59716 Monday, January 22, 2018, at 5:00 PM until January 25, 2018, at 9:00 PM The four-day workshop serves as an opportunity to deliver pertinent industry updates, facilitate education, conduct business and build relationships with an elite industry group in an informal and relaxed…
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MeSSA 2018 Winter Meeting
Muddy Rudder 1335 US-1 Yarmouth, Maine 4096 Thursday, January 18, 2018, at 9:00 AM until January 18, 2018, at 4:00 PM EDT Winter Meeting! The winter meeting will be on January 18, 2018, at the Muddy Rudder in Yarmouth. Take a break from snow removal and join us for food, drink and our “Panel of Experts.”
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2018 New York Self Storage Investment Forum
The Union League Club 38 East 37th Street New York, NY 10016 Tuesday, January 09, 2018 at 8:00 AM until January 09, 2018 at 5:00 PM EDT National real estate and finance professions will come together to evaluate and discuss New York’s self storage marketplace in the Finance Capital of the World. This is an informative…
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How an overweight shelter dog saved this man's life [Article]
This one's a really sweet story, had to pass it on :) (CNN) – Life as a 340-pound man had become unmanageable for Eric O'Grey. He tried dieting, but nothing worked. Then two things happened seven years ago that inspired him to go see a naturopathic doctor. When he wasn't traveling for work as a salesman for GE, the…
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Opinions?
Anyone currently using XpressCollect or tried it out before? Curious what pros/cons you may have seen from it as we are considering using it for our company.
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Happy Holidays to Everyone!
However you spend your holidays.... May it be joyful & bright!
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Opinion on a Start up Self storage
Hello storage people of America. I need some opinion's on a Storage Faculty with 324 indoor units. Just open in Jan of 2016. Have had occupancy rate from 0 to 80% in June and now the slow time is at 75%. With constantly doing over 25% of the projected money totals. Have a 4.6 star rating. I have never managed a self…
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Who's not excited?