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Payment Receipts
Why do payment receipts that have been paid with a credit card have a signature line? The transaction already took place ...
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How do I capture a payment in Sitelink that was made on my website?
Hello! I am VERY new to sitelink and I received an email that someone has paid online and in our old program we just hit the online button and processed it. I do not see anything that allows me to capture this online payment. Please help! Thank you in advance :)
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Self Storage style mailbox?
Morning all... I was curious if anyone has ever come across a mailbox designed like a self storage unit? Our current mailbox is pretty rickety and I thought it would be a pretty cool idea to have one fitting the business but so far have yet to find anything even close. Thought maybe I wouldn't be the only one to ever have…
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Spring?
I don't know where you are all at with the weather...but we are still getting 20 degree temperatures at night and in the morning. With a Possible SNOW shower this weekend?! What the heck?
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WEBINAR Q&A: Top 5 ways to increase revenue at your facility with storage containers
Below is the list of Answers to the Questions asked during the April 18, 2018 Industry Webinar with Laura Brooks from Boxwell. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Can you customize the containers with insulation or air conditioning? A. Yes, there are options to customize the…
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WEBINAR 4/18/18: Top 5 ways to increase revenue at your facility with storage containers
"Top 5 ways to increase revenue at your self-storage facility with storage containers" with Laura Brooks of Boxwell April 18, 2018 Learn about how adding portable storage containers can grow your business and increase revenue! Did you miss this webinar? Tune in here for on-demand access.
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Credit Card Void or Refund
How do I Void or Refund a Credit Card charge that was run through SiteLink Web Edition Card Processing Terminal?
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Postpone Payment
We have a tenant who came in on 4/10 and wanted to move in on 5/1. He is also paying for 3 months at once. I know that you can move his move-in date to 5/1 and the gate code doesn't work till then, but is there any way to postpone payment? Can I take his card information now and then have it be charged on 5/1 for three…
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ICE.......PFFFTH !!!
I'm aware that people in northern states don't have as many issues with snow and ice as those of us in the south...( cue the angels singing...) Any advice for us sun loving, slower paced cousins? Besides...stay indoors!!! LOL
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Gate Lock Out Threshold set at $10
Tenant has 4 units. Total $395.00 per month. Had previously vacated another unit and had a credit applied to his account. Guessed when he wrote check. So basically for March he ended up with one unit with a $10.00 balance and another unit with a 71 cent credit. Total past due on all units $9.29. At some point he was locked…
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PRICE IS NOT THE MOST IMPORTANT THING. VALUE IS!
Customers will pay a premium for a unit that solves their problem. Being the highest value is far better than being the lowest price. Does price matter to a customer shopping for self-storage? Absolutely! But to win the customer’s business you don’t have to be the absolute lowest price. The key to any pricing strategy is…
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Separate payment between 2 units
How do I go about dividing a payment already made between 2 units? I didn't click on one unit number and then the other when I received the payment and it all went to one unit. so one unit is paid for 2 months instead of both units paid for 1.
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Stop by the SiteLink booth at the ISS World Expo in April
Anyone going to the ISS 2018 Expo in Las Vegas? SiteLink will be there! April 3-6
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Renter with a history
Is there a way we can make a note pop up saying something like do no rent to this person? For example, we had a lady come in the other day and I rented to her and I ran a small free background check on her though our state because her behavior was erratic while she was in my office, so I wanted to see if she had been in…
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How do I login to myHub?
I have the myHub screen up on my iphone however every time I try to login the fields for Corp Code and Location Code go blank. Any suggestions?
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Authorized to Access
Hi, we recently switched to Sitelink from Space Control. On Space Control we had a place to list Authorized Access, people we can give the gate code to if the tenant is not there. Is there a place in Sitelink to do that besides the Tenant notes and without having to use the alternative or additional?
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Offline Payment
Tenant called to pay over phone on card. She is paying an extra $20 per month on damages. When my assistant applied the payment of $125.00 it was applied all to damages and not rent. I deleted the payment and am trying to re enter as offline payment so my figures will be correct. I have the authorization number but not the…
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Sitelink crashing since windows 10 update on laptop
Has anyone had issues with windows 10 and sitelink crashing? I completely just reinstalled sitelink on my laptop that I've been using it on for over 4 years now and still get the same result. It loads normal but the second it finishes loading and pulls up the main screen in instantly crashes. It's been doing this since the…
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Schedule a move out
Is there a way to schedule a move out from myHub?
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Invoicing in myHub - new training video posted
Join SiteLink Corporate Trainer James Renouf for this myHub Invoicing training video - a quick overview that's filled with lots of helpful info. Check it out here.
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Auto-billing in myHub - new training video posted
Auto-billing in myHub is now available. Want to learn all about it? Check out our new training video.
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District/Area Managers
I'm wondering if there's anyone here who is a district or an area manager. If so, do you have weekly or bimonthly meetings to discuss progress, complaints, delinquent accounts, marketing...etc.? I'm looking for some help on how to help keep managers on track, help with the needs of managers that can't see logical…
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Congratulations March 2018 SiteLink Certified Professionals!
Here's a shout-out to all StorageForum users who completed a SiteLink Certified Professional course this past month. Excellent work everyone! **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also registered on StorageForum** Daily Operations Certified March 2018 @Amanda_Robinson,…
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SiteLink myHub Invoicing [Video]
https://youtu.be/aoNLNFnil6A
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Auto-billing in SiteLink myHub [Video]
https://www.youtube.com/watch?v=eWaUMe0ZkcA&list=PLKVcQHhV4bF--CR9M2xpG8Uo5KstsLrM4&index=79
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Visit VaultDrop at ISS this week in Las Vegas
Come visit us in Booth 436 and get a free unlimited cloud storage account for life.
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VaultDrop live at Devon Self Storage - Read Case Study
Read our latest Case Study with Devon Self Storage: https://www.vaultdrop.com/case-study-devon-self-storage/ This shows how Devon was able to attract additional customers by offering secure cloud storage as an amenity and become a Total Storage (TM) facility.
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Notes in all accounts gone after Live Update
After running a Live Update, all notes in every account are gone. They are there in MyHub, but gone in SiteLink
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How to merge a tenant with a inquiry?
How or is it possible to merge a tenant, who came in previous days, entered as an inquiry in the Sitelink system, How do I merge his unit/file to his inquiry, so that in the Lead to Lease, it is removed from that list. The usual thing to do will be to go to the Lead to Lease, as the person might say, I was here a few days…
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Collections after Lien Sale
What do you do after you have a lien sale and the unit does not bring what the tenant owed? I've heard that you can take them to collections. Please let me know what service you use if you do take to collections or place on their credit report.