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Offline Payment
Tenant called to pay over phone on card. She is paying an extra $20 per month on damages. When my assistant applied the payment of $125.00 it was applied all to damages and not rent. I deleted the payment and am trying to re enter as offline payment so my figures will be correct. I have the authorization number but not the…
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Sitelink crashing since windows 10 update on laptop
Has anyone had issues with windows 10 and sitelink crashing? I completely just reinstalled sitelink on my laptop that I've been using it on for over 4 years now and still get the same result. It loads normal but the second it finishes loading and pulls up the main screen in instantly crashes. It's been doing this since the…
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Schedule a move out
Is there a way to schedule a move out from myHub?
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Invoicing in myHub - new training video posted
Join SiteLink Corporate Trainer James Renouf for this myHub Invoicing training video - a quick overview that's filled with lots of helpful info. Check it out here.
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Auto-billing in myHub - new training video posted
Auto-billing in myHub is now available. Want to learn all about it? Check out our new training video.
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District/Area Managers
I'm wondering if there's anyone here who is a district or an area manager. If so, do you have weekly or bimonthly meetings to discuss progress, complaints, delinquent accounts, marketing...etc.? I'm looking for some help on how to help keep managers on track, help with the needs of managers that can't see logical…
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Congratulations March 2018 SiteLink Certified Professionals!
Here's a shout-out to all StorageForum users who completed a SiteLink Certified Professional course this past month. Excellent work everyone! **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also registered on StorageForum** Daily Operations Certified March 2018 @Amanda_Robinson,…
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SiteLink myHub Invoicing [Video]
https://youtu.be/aoNLNFnil6A
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Auto-billing in SiteLink myHub [Video]
https://www.youtube.com/watch?v=eWaUMe0ZkcA&list=PLKVcQHhV4bF--CR9M2xpG8Uo5KstsLrM4&index=79
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Visit VaultDrop at ISS this week in Las Vegas
Come visit us in Booth 436 and get a free unlimited cloud storage account for life.
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VaultDrop live at Devon Self Storage - Read Case Study
Read our latest Case Study with Devon Self Storage: https://www.vaultdrop.com/case-study-devon-self-storage/ This shows how Devon was able to attract additional customers by offering secure cloud storage as an amenity and become a Total Storage (TM) facility.
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Notes in all accounts gone after Live Update
After running a Live Update, all notes in every account are gone. They are there in MyHub, but gone in SiteLink
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How to merge a tenant with a inquiry?
How or is it possible to merge a tenant, who came in previous days, entered as an inquiry in the Sitelink system, How do I merge his unit/file to his inquiry, so that in the Lead to Lease, it is removed from that list. The usual thing to do will be to go to the Lead to Lease, as the person might say, I was here a few days…
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Collections after Lien Sale
What do you do after you have a lien sale and the unit does not bring what the tenant owed? I've heard that you can take them to collections. Please let me know what service you use if you do take to collections or place on their credit report.
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Losing money upon transfers
Good morning all.. I was curious if anyone else has ever ran into this issue as i'm thinking it's a coding issue in sitelink. Short story version: tenants were looking at 10x20's, we have 2 across an aisle from each other, they rented one as they will most likely need the 2nd this weekend but aren't sure until the stuff…
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MARCH 2018 POLL: Where is demand for self-storage headed in the next 1-2 years in the USA?
You hear the stories and get the benefit of everyday interaction with customers. Do you think people will be using self-storage more and more in the coming years? Has demand peaked? Or maybe it looks like it's going down. Vote! Then feel free to add your thoughts in the comments.
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Offering unlimited secure cloud storage with your rentals
VaultDrop offers unlimited cloud storage to your customers. So whether your customers need to back-up 3 – 30 or even 300 megabytes, gigabytes or terabytes, you can deliver it. Essentially, their rentals include a new Unlimited Virtual Storage account via VaultDrop. It is easy to set-up. It integrates with your management…
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How do I re-print an invoice?
How do I re-print and invoice? Why do some of my invoices have invoice numbers but some don't?
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ZIP FILES
Has Sight Link ever offered a web training on how to make zip files for desk top documents? Thanks for any help in advance! Teresa
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What to do with vacant space?
Do you have open space on your lot? If yes, how do you maximize it? Boat/RV parking? Portable storage containers? Etc.
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Smart kitchens vs. 'dumb' kitchens
Tech companies are hoping 'smart kitchens' will be the next big trend in new homes. Will appliances complete with huge touchscreens, built-in cameras, and voice commands soon be a part of everyone's favorite room in the house? Read more about it in
To Invade Homes, Tech Is Trying to Get in Your Kitchen
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Esign - Ipad
What is going on with loading Esign on Ipad? Most of times since last couple months it only loads the document boarder and a couple selectable frames, no wording or anything else appears. Use to work great.
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How can I view or print out a list of ALL of my "auto pay" customers?
I am trying to see if there is a way I can view or print a list of ONLY my customers that are set up on Auto Pay. Is there a way to do this? Would it be in reports or can this be set up? If anyone has any suggestions or can help me out with this I would greatly appreciate it. THANKS!!!
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reprint Move-out Paperwork
how can I re-print the ledger history and notes history on aunit after the tenant has moved out and is no longer on my tenant list?
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On line Auctions
We recently listed storage units on a On Line Auction site for the first time and one of the stipulations is a cleaning deposit. Question for some of you Storage Managers that do this is if someone buys several units, are you charging the full cleaning fee for each one, or the full fee on one and discount the other's?…
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WEBINAR Q&A: Progressive Web Apps, eCommerce & the Self-Storage Industry
Below is the list of Answers to the Questions asked during the March 21, 2018 Industry Webinar with Jill Baker and Stevie Harris from The Storage Group. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. If we currently have a website, how would a Progressive Web App (PWA) work with it? A.…
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WEBINAR 3/21/18: Progressive Web Apps, eCommerce & the Self-Storage Industry
Progressive Web Apps, eCommerce and the Self-Storage Industry with Jill Baker and Stevie Harris of The Storage Group March 21st, 2018 Learn how you can start integrating e-commerce functions (like Progressive Web Apps and vendor platforms) into your business even if you aren't a tech whiz! Did you miss the live webinar?…
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Attached / Embedded emails
Hi all We have noticed something strange happening in the last couple of days - not sure if this is related to the new update. We send out welcome emails through CRM to new customers, these are embedded text and we select this from the drop down. However the ones we have done in the last couple of days are going out as…
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bulk upload of competitor info
Hi, is this possible, and if so what is the best format to have the data in? Thanks
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Spring is here! And who else is getting snow tomorrow?
It's official! Spring began at 12:15 EST today March 20, 2018. Here in Raleigh the trees are flowering, daffodils are well-past blooming, and yet...we may get some snow tomorrow morning! Go figure :) According to the Washington Post, the spring equinox is typically 15 to 30 degrees colder than the first day of fall. Has…