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The Benefits of Outsourcing Self-Storage Management
Every property has an unique market, demographic and personality. Work with a dedicated management company to integrate proven techniques into your business and increase your probability of success. Learn more about the benefits of partnering with a 3rd party management company…
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Merging vacant units
Is there a way to merge vacant units together? For instance, I have two 10x10 units that I want to make a 10x20 for a customer. I want one of the units to be the primary unit number and the other to become unavailable in the system.
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Waiting List
We have quite a few people who are waiting for a certain size unit rather than a specific unit. How do other Sitelink properties keep track on their waiting lists without using Excel or handwriting it on their vacant spaces list?
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Divorcing Spouses
Recently I have had issues come up with couples who are divorced and squabbling over the rights to the unit they rented. Our lease only allows one persons name as the main renter. The other person is listed as an authorized person to have access. On some occasions the renter does not list the spouse-so then they have to…
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Climate control and humidity control
It's getting hot this summer, and humid too :) Does your facility offer dehumidifiers as well as climate control? Many customers store items sensitive to humidity, like art, electronics, and maybe books or wine, do they ask about humidity control at all? What do you charge for that?
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Abandon Vehicles
Does anyone know how to fill out the Ohio BMV forms 1173 & 4202?
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Rent Increase Letter-Days Before
My boss was trying to find in Sitelink where to set the number of days you want a rent increase letter to print out before it is to take effect. Since this one is above my pay grade (security level restriction), I was wondering if one of the SMD gurus B) could help me out here.
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RECAP: The California Self-Storage Association (CSSA) Summit
Say hi to SiteLink's Markus Hecker at the 13th Annual Self Storage Owners Summit, July 20 in scenic Newport Beach! The speaker lineup looks very exciting and includes a CEO Super Session and a Strategy and Investment Panel. *Check out the details*
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Do you update your Google maps street view?
Customers looking for self-storage may use Google Maps to find your location, plus they can get a nice visual by zooming in and getting the Street View. I've done this, and it's a surprise when you drop the "pegman" and see...snow on the ground? (it's summer), or piles of dirt and a building under construction (but the…
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Rules and Regulations for Electricity as well as for Use of Hand Trucks
Does anyone have sample verbiage of rules and regulations for units that have electricity? And rules and regulations for tenant use of hand trucks?
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Marquee Ideas
I'm always looking for new and clever ideas related to storage for my marquee. I also use these to make social media posts. Any new ideas out there?
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Does text messaging help reduce past dues?
Maybe tenants are more likely to respond to a text message than a notice in the mail. Does messaging get results faster than email, phone calls or snail mail? Tell us your past-due strategy!
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Judge weighs in — $5M settlement OK'd for goods auctioned too early
$5M Self-Storage Class Action Settlement Gets Final Approval A federal judge has approved an accord worth more than $5 million—including $725,000 in fees—that settles claims against a self-storage facility that allegedly sold customers' items before they had a chance to retrieve them...[read more from the New Jersey Law…
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WHAT DO YOU VALUE MOST FROM A MARKETING 'EXPERT'?
(Basically, what's worth spending money on?)
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Why is self-storage thriving in Hong Kong?
The business of self-storage will continue to flourish in Hong Kong as its 7.4 million residents mostly live in very small apartments, reported Bloomberg.
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New Hyde Park residents say NO to storage facility
As one resident puts it: "We need to do everything possible to preserve our neighborhood.” Is this your neck of the woods? Tell us what's going on!
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keyword
Where and/or how do I change th information that comes up when I use the Keyword keyword <Invoice.specialNote>
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Bi-Weekly Autobill
I would like to know if it would be possible to implement an option for bi-weekly auto payments? The tech on the phone literally laughed and said he has never heard of doing that before. It is a common practice in the south eastern region of the US. Not everyone is as privileged as your tech support and must split their…
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Have you exported any reports to EXCEL?
What additional info is most important to you when you do?
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Corporate Control Report pulling
Maybe I'm missing it but is there a way to pull multiple date ranges for the same report in one go without having to pull, set new dates, pull again? I know if I'm pulling multiple types of reports I can set them all and let them run in the background. I'm wanting to pull multiple months worth of management summaries to…
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Commercials for Self Storage Facilities?
I know I've seen some Public Storage commercials occasionally when I'm not too busy fast forwarding past commercials but has anyone else used this method of advertising and found it to be good/bad? I just spoke with a local rep of the media company here and this is my first time to hear pricing but it sounds like a pretty…
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About SiteLink Price Optimizer
SiteLink lets you create your rules for adjusting rates so current and new tenants always pay the right amount. SiteLink Price Optimizer is a rich set of tools, yet easy enough to use to change prices daily. Setting new standards for flexibility and ease, with SiteLink Price Optimizer you can set rates outside of SiteLink…
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Do you use roll-up or or custom reports in Corporate Control Center?
Add your thoughts here on custom reports....
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Exit surveys
Do you have a success story using Exit Surveys for tenants who move out?
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5 Reasons to Automate Your Collection's Process
Past due rent can quickly become a self storage operator’s achilles heel. Consider that the average facility manager with 75 overdue tenants: Makes 50 phone calls Leaves 31 voicemails Finds 5 disconnected numbers Speaks to 14 people live Receives 4 promises to pay Spends on average 3.5 hours a week “dialing for dollars” in…
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5 Reasons to Automate Your Collection's Process
Past due rent can quickly become a self storage operator’s achilles heel. Consider that the average facility manager with 75 overdue tenants: Makes 50 phone calls Leaves 31 voicemails Finds 5 disconnected numbers Speaks to 14 people live Receives 4 promises to pay Spends on average 3.5 hours a week “dialing for dollars” in…
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Increase Cashflow
Promo video can be viewed at: https://youtu.be/SliwipOJhJc
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Website overhaul—is it worth the investment?
Our sales team gets this question from customers, so I thought I'd ask for everyone's input... "Is a website overhaul a good place to put advertising dollars? Did the added expense paid off in more rentals?" Add your comments about this important topic...
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Update to forum?
It seems there has been a change to forum, there is now a very large gap between the first post and the first reply.
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Staten Island's biggest self-storage facility is being built in Travis [Article]
STATEN ISLAND, N.Y. -- Three acres of property in Travis -- recently purchased for $4 million by a global investment group -- will soon become a more than 200,000- square-foot self-storage facility, according to the Realtor who brokered the deal. [Read more]