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Self-Storage Landlord Enters Phoenix Market By Snapping Up Property For $6M [Article]
Florida-based Southern Self Storage acquired Store Safe Self Storage at 11860 North Tower Drive in Fountain Hills for $6.1M. The deal marks the company's first acquisition in the greater Phoenix self-storage market, and its first outside of Florida and Georgia. [Read more]
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WHO IS YOUR WEBSITE FOR, YOU OR THE CUSTOMER?
A website’s job is to give the customer what they are looking for. When switched to a customer first approach, 2-3 times more leads is a very realistic goal. Your website needs to answer 3 questions: 1. Do You Have a Location Near Me? 2. How Much Does it Cost, or, How Much is it Worth? 3. Why Should I Choose You vs. The…
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Cold brew coffee
Summer calls for iced coffee...and now I have a new favorite, cold brew :) Starbucks has a good one, anyone tried others? Is it hard to make yourself?
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POSITIONING: CUSTOMER GROUPS
Be specific about the customer group you’re serving. Understand their individual needs and prove you are their best solution. Customers want storage that fits their specific style and need. Instead of going after the market as a whole, it’s better to focus on the groups that you can serve at a higher level than the…
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Firing a manager
How often have you fired a manager? What were the reasons, and how did you go about doing it?
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Military customer who went to lien - we didn't sell - but I still have their belongings.
We have a customer who checked they are active Military. They didn't pay and went to lien, but we didn't sell. This was in 2014. Since then I have had limited contact with the customer. The last email was her asking me to send her pictures because she wasn't sure what was still in the unit. I did that and then she never…
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More self-storage planned for California Boulevard area [Article]
A Napa developer and property owner have filed initial plans with the city to build a single-story self-storage unit facility on a flag-shaped lot with frontage facing Highway 29, at 3117 California Blvd. According to the project application, developer Don Kellebrew would like to build a 25,700 square foot self-storage…
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ONLINE, THE CUSTOMER HAS THE POWER
Misalignments between the business and the customer are rooted in old marketing practices (established pre-internet). Today’s customer demands a modern approach. The internet is the first media to empower the audience. With customers in control, the business can no longer force them to obey. In web marketing this is called…
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Following up on a case number
This important question recently was emailed to our sales team. It brings up the subject of case numbers and how they're used by SiteLink tech support: I am trying to get status on a case# from July 3, 2017. Our customer cannot use his code - our gate system says the unit does not exist. The unit does exist in SiteLink but…
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Any Plans for this July 4th?
Thought it would be nice to start a little chat on what people might have planned for July 4th this year. I know our facility is closed for a 4 day weekend; the 1st-4th. So, I will be traveling down to Pennsylvania and NYC to visit some Friends :smiley: What are your plans?!
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JUNE 2017 POLL: Have you tried SiteLink myHub?
Have you tried SiteLink myHub?
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From Lincoln Logs to self-storage
In Chicago, developers are reusing old spaces to create self-storage spaces. Former Lincoln Logs factory in Chicago purchased; self-storage facility planned for 2018. What's your opinion on converting old factory space into storage?
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The Dilbert cube is back!
Do I see a return to cubicles on the horizon? Read about the new trend in workspace privacy in Inc.
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Dogs and fireworks - need suggestions!
This time of year is really tough on my dog Beau, he is terrified of all the fireworks—the loud sounds, any smoke he smells, the flashing lights. Even if it's in the distance. Any suggestions on helping the poor guy out? It's coming soon...
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Sitelink question
Hello everyone, we have 6 locations, is there a way to make a pop up note in each of our systems so that if someone was auctioned off at location 1, that they are not able to rent at location 3? Just had that happen today at 2 of our stores, lady moved into 3 and wanted move in truck which is at 1, when she called 1 to…
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Batching Units after they are already moved in
For the life of me I know I have done this before but can't find out where I did it. I have a tenant who is in 2 separate units. When an employee moved him in to the 2nd unit she did not batch them. How can I batch these 2 units together so when I take a payment I don't have to run them separately?
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24 Hour Access
My general/"business" hours for customer access are 0600-2200 7 days a week. One of my assistant managers moved someone in on my off day a couple months ago, and had attempted to set him up for the 24 hour access optoin in Sitelink, as he is a police officer. I also have another customer that recently wanted temporary 24…
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They pay their rent but could have a meth lab. What should a storage operator do?
Exploding Methamphetamine lab sparked storage unit fire in Summit Township http://fav-meth-head-of-the-day.com/2017/02/21/exploding-methamphetamine-lab-sparked-storage-unit-fire-in-summit-township/
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Scheduled Move-Out's on Map
On the SiteLink Map, has there been any consideration (for the orange Scheduled Move-Out's) to add something to show that a Scheduled Move-Out is also Reserved? This would really help us know that certain Scheduled Move-Out's are also Reserved without having to check the Inquiries and Reservations.
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Recap: TSSA's Executive Retreat—Make Connections. Seek Solutions. Plan for Growth.
Heading to Lost Pines for the TSSA Executive Retreat June 14-15? Catch up with Markus Hecker at the SiteLink booth, then network exclusively with other self-storage operators from across the state! Tell us if you're going and what you hope to learn!
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UK residents rent 4x more space than French; 10x more than Germans
There's rapid expansion in the UK: Self storage sector expands as demand increases The article has interesting stats on why people are renting, but doesn't go into why it's increased so much more than in other European countries. Thoughts anyone?
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Pests and Pests and Pests
We in the storage biz know a lot about pests. Whether it's bugs, vermin, or that one annoying tenant. Today I was cleaning our gutters and when I reached the top of the ladder I was surprised to be face to face with multiple hornets nests! So I grabbed my pest spray and went to war! I felt like King Kong when he was atop…
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Top 5 Global Green Building Trends of 2017 [Article]
Green building projects are increasing worldwide...[Read more here] Tell us if your building has any "green" features, and if it works for you!
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Incentives For Managers
Hiring my first manager. What kind of incentives are people offering? I'm sure there are occupancy incentives and probably delinquent number incentives but are they percentage based or straight dollar amounts for certain levels?
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Business is booming in Arizona
Interesting article on self-storage in AZ... Self-storage market in the Valley heats up
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Abandon Vehicles
We are a storage facility in Berea Ohio and I am trying to figure out exactly what forms that need to filed at the Ohio BMV and how to fill them out correctly
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Maintaining a Waiting List with Inquiries/Reservations?
How do you utilize Inquiries/Reservations as a waiting list?
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Minibodegas en Chile
Hola Chicos, Soy Rafael Perez de BLT Minibodegas de Chile Me gustaría abrir este tema para que cada uno cuente sus experiencias en nuestro pais. Nosotros actualmente tenemos 3 sucursales ubicados en las comunas de Macul y Quilicura. Creo que aun existe un mercado en crecimiento y todos juntos podemos realizar cambios en el…
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Chip Cards: Everything you need to know
If you're looking for more info on chip cards (EMV), how they work, requirements, etc., check out this excellent forum category: SiteLink Merchant Services EMV FAQs There you'll find answers to questions like "How does EMV technology benefit merchants?", "How are EMV transactions different?", and much more. Feel free to…
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Ocean Storage coming to Virginia Beach
Storage units to replace medical office building site in Virginia Beach